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Woodfield Lexus

Schaumburg, IL

4.8
1,395 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Woodfield Lexus is a "Elite Of Lexus" Dealership
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350 E Golf Road

Schaumburg, IL

60173

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Showing 1,395 reviews

July 07, 2021

Courtepus, honest, punctual. Exceptional service. My car looks stunning, too bad it rained after Lexus washed it. More

by jdolito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Woodfield Lexus responded

Thank you for sharing! We appreciate your support!

July 06, 2021

Dan did a great job for me and would highly recommend him for buying a car. This was my second purchase from the dealership! Great job! Jake Wulbert also did any excellent job showing me the technology and More

by gbwineman
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Wulbert
Jul 06, 2021 -

Woodfield Lexus responded

We are thrilled to have you as our loyal customer! Thanks again and we hope you are enjoying your new car and wish you many miles of smiles!

July 01, 2021

I had Manideep for my service rep who checked me in for service. He was wonderful and checked for coupons to help decrease my costs. He went above and beyond! This is the kind of service I expect by alw More

by Jaci6820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Jul 01, 2021 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing. Your support is appreciated!

Jul 03, 2021 -

Jaci6820 responded

I had Manideep for my service rep who checked me in for service. He was wonderful and checked for coupons to help decrease my costs. He went above and beyond! This is the kind of service I expect by always buying a Lexus automobile!

June 30, 2021

This is my second car purchased at this dealership. Happy with their service department and Marty was very helpful and courteous. More

by Wcecchini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caryn Szoldatits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Woodfield Lexus responded

We are thrilled to have you as our loyal customer! Thanks for sharing. Your support is appreciated!

June 27, 2021

She was very friendly and full of kindness. She also tried to minimize my waiting time since I was a bit in a hurry at that time. More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Jun 28, 2021 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing, Sean. Your support is appreciated.

June 22, 2021

Everything went as expected which is a very good thing. More

by JGMCCOY
Recommend Dealer
Yes
Employees Worked With
Marty Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandeep Mangat
Jun 22, 2021 -

Woodfield Lexus responded

Glad things went well! Thanks for sharing. Your support is appreciated.

June 19, 2021

Excellent service all around. Tammie, a service agent at Woodfield Lexus, was very helpful and friendly. She explained what was needed and the cost associated with the work. Couldn’t ask for anything more. More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Woodfield Lexus responded

Glad we were able to help! Thanks for sharing, Kelly. Your support is appreciated!

June 18, 2021

Simply put, Dan made it easy and friendly to work out a deal on a used car which is a great fit for me and my family. I’m already planning to buy my next car from Woodward Lexus. Hands-down, just a great c More

by justin_thackray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bouza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Woodfield Lexus responded

We are thrilled to have you and your family as our customer, Justin! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

June 17, 2021

Service was outstanding. The pick up and loaner process was perfect, I will certainly use that option in the future. They were accurate on the service cost and kept me informed at to when they were going t More

by RHJIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Jun 17, 2021 -

Woodfield Lexus responded

Glad we could assist! Thanks for sharing. Your support is appreciated!

June 16, 2021

I bought a Lexus is250 2015 certified. After I got home I noticed a small dent on my car and the front grill was cracked that appeared to be pushed into place. I also noticed a bunch of scratches that where More

by geddie62
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rosen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Homa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Woodfield Lexus responded

We regret hearing your dissatisfaction of the 2015 IS 250 Certified vehicle you purchased on May 21, 2021. A 2015 certified vehicle has certain requirements but is allowed to have normal wear and tear cosmetic blemishes. You had the opportunity to fully inspect the vehicle at time of delivery. Dan reached out to you the day after and did not hear anything from you until 3 weeks after your purchase. Dan prides himself on his reputation along with Woodfield Lexus. Unfortunately, a survey blemish does take away from Dan's income and that of the dealership and was never given the opportunity to do what he could to address your dissatisfaction. We do care about our customers and were willing to address your issues and make it right. We are all trying to earn a living and do our best to be fair to make our customers happy. Unfortunately, a bad survey cannot be reversed. Again, we regret hearing your dissatisfaction and do hope you are enjoying your vehicle.

Jun 18, 2021 -

geddie62 responded

So before you where willing to help me but after a honest survey you decided to become hostile against me and all professionalism went out the window. You say I submitted a bad survey, your implying that telling the truth is bad? Also if you truly cared about your customers you would still do your best to satisfy the customer. I didn’t know a a honest review would impact you the way it did but seeing the response afterwards displays the type of business that is being conducted at your location.

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