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Woodfield Lexus
Schaumburg, IL
1,384 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Woodfield Lexus is a "Elite Of Lexus" Dealership
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,384 reviews
August 31, 2021
Very nice.perfect,nice,nice.,nice.nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice More
by tkucharczyk54
Employees Worked With
August 31, 2021
Gary was great. This car was a surprise gift to me from my children. He was so happy for me. I can say I couldn’t have asked for better treatment. my children. He was so happy for me. I can say I couldn’t have asked for better treatment. More
by Nani Fran
August 28, 2021
Excellent!! Very knowledgeable and very helpful. Great experience with Dan. Made it so easy to go through the processing from start to finish. Thanks Dan experience with Dan. Made it so easy to go through the processing from start to finish. Thanks Dan More
by katie4452
Employees Worked With
August 26, 2021
Mark Demma was fantastic to deal with. Mark kept me in touch with the order and gave me the best deal compared to other dealers touch with the order and gave me the best deal compared to other dealers More
by thegint
August 23, 2021
Exceptional Experience!!!! Tammie made it so, from start to finish. You should have more like her. I'm actually looking forward to my next service appointment. Great Job!!!!! to finish. You should have more like her. I'm actually looking forward to my next service appointment. Great Job!!!!! More
by Jose
Employees Worked With
August 19, 2021
I had excellent service with Tony. Tony wore a mask and I felt safe talking to him. felt safe talking to him. More
by Kathy
Employees Worked With
August 19, 2021
Took our car in to have a side mirror replaced. For a mere thousand dollars we got our new mirror complete with a broken media system and rear view camera. When we took the car back in they said it wasn mere thousand dollars we got our new mirror complete with a broken media system and rear view camera. When we took the car back in they said it wasn’t their fault. It was just the biggest coincidence in history. A perfectly operational console just coincidentally died immediately after my service visit. They said they would fix it for 4 thousand dollars. Obviously they screwed up and don’t want to pay for it. Not the kind of service you would expect from a Lexus dealer. More
by Lr
Employees Worked With
Matt
August 13, 2021
I am very sad to write this review. My family has been loyal customers of this dealership for many years. However, the recent treatment of my elderly parents has really left a negative feeling. Briefly, loyal customers of this dealership for many years. However, the recent treatment of my elderly parents has really left a negative feeling. Briefly, my parents were in an accident a couple of years ago. They brought the car to Woodfield Lexus for repairs. When repairing the vehicle, service accidentally put a pin size hole in the tubing that led to the transmission. Fast forward to March of 2021, my 78 year old mother was driving on the expressway when the transmission died. The car is brought back to Lexus repair. They discover the pin-size hole and say they must have placed it there during the original repair. However, because it went undetected the hole led to a leak which caused the transmission to die. This occurred even tough my parents brought the car to Woodfield Lexus for all routine maintenance., However, the new transmission was set to cost $7,000 dollars. This is the terrible part. Even though Lexus admitted to causing the problem, they refused to cover any of the cost. My parents wrote letters to the GM of Woodfield Lexus with no response. My parents are 78 and on a fixed income. To me this is outrageous. I would never recommend this dealership to anybody. This is not how a dealership should act towards customers. I also wrote to the General Manager, Mr. Bouza, and never received a response. More
by Mmp
Employees Worked With
August 12, 2021
Great experience!! I went to a different dealership and had a terrible experience, so I decided to check the one out in Schaumburg. Mark Demma kept it simple and to the point. He was willing to work with m had a terrible experience, so I decided to check the one out in Schaumburg. Mark Demma kept it simple and to the point. He was willing to work with me through email and text because of my schedule. Thank you for such a pleasant experience!! More
by yanabechta
Employees Worked With
