Woodfield Lexus

These three individuals made my visit an easy experience. I called originally for information about a warranty service problem concerning an oil change. I explained it to Mike Evans (call center) who quickly I called originally for information about a warranty service problem concerning an oil change. I explained it to Mike Evans (call center) who quickly solved the problem and had it approved by Mete Evans who actually met with me as I came in within 30 minutes; then I was quickly serviced thru the rest of the process by Service Consultant, Tanya Plutz. The customer service I received was more then I anticipated. What a pleasurable experience for me! I'm hoping these comments are passed on to their superiors, Job well done! A happy customer! James Lane More

Everyone is helpful and friendly and I was able to pick up my car even though it was late which is a big convenience. And they had a loaner car for me. up my car even though it was late which is a big convenience. And they had a loaner car for me. More

Michael took care of all concerns with the vehicle and followed through on his promises to us regarding the purchase. Tony helped with scheduling the work needed in a very timely matter. followed through on his promises to us regarding the purchase. Tony helped with scheduling the work needed in a very timely matter. More

I actually look forward getting my car serviced. Truly nice experience with Lexus sales and service Dept. nice experience with Lexus sales and service Dept. More

Great experience and great customer service overall. The only issue I had was that my Sales Rep was not in even though we had set an appointment. I wish he would have called me to let me know that. However, only issue I had was that my Sales Rep was not in even though we had set an appointment. I wish he would have called me to let me know that. However, Eugene took care of me and was wonderful throughout the entire process. More

The Service Department experience is excellent when dealing with Mandeep in coordinating it and John delivering a loner car. These two gentlemen are the best I have worked with in almost 50 years of se dealing with Mandeep in coordinating it and John delivering a loner car. These two gentlemen are the best I have worked with in almost 50 years of servicing many cars at many dealers. They are a true asset to your company. Mandeep is the reason for my return! More

I did appreciate that the technician went out with me for my concerns and the service was done in a great timely fashion my concerns and the service was done in a great timely fashion More

Tonya was exceptional. Did a great job from the moment Tonya was exceptional. Did a great job from the moment we walked in. Great customer service . Tonya was exceptional. Did a great job from the moment we walked in. Great customer service . More

This is the first review that I looked forward to writing. My wife and I purchased a new 2021 Lexus GX 460 from Woodfield Lexus. Our Lexus was the first car we purchased from the Resnick Auto Group writing. My wife and I purchased a new 2021 Lexus GX 460 from Woodfield Lexus. Our Lexus was the first car we purchased from the Resnick Auto Group. If you decided upon a Lexus, you owe it to yourself to visit Woodfield Lexus. Our sales person - Greg Stone - was exceptional. He was attentive, informative, patient and an all around quality guy. Through no fault of Woodfield Lexus or Greg delivery of our car was delay due to installation of protective film. It seemed like the whole staff from General Manager, Greg and others could not do enough to make sure we were comfortable during the wait for the car. The personal touch is alive and well at Woodfield Lexus. We are in our "young" sixties and I purchase many difference cars, German, American, Japanese and Italian and the purchase experience at Woodfield Lexus was "hands down" the absolute best. More

Tonya and Helen have always treated me like family, with a smile on their faces and happy to help with respect for me and my car. a smile on their faces and happy to help with respect for me and my car. More