Woodfield Lexus

I would like to start by saying that this review should have been written a long time ago. Anyone who knows me knows that I am a terrible procrastinator, and I despise writing reviews. However, this was so have been written a long time ago. Anyone who knows me knows that I am a terrible procrastinator, and I despise writing reviews. However, this was something I promised myself I would do in this special circumstance. It was very important that I came back at some point to express my gratitude for the assistance I received at Woodfield Lexus. I worked with some of the most patient and helpful people in order to ultimately purchase the exact car I desired. I was a headache for two people in particular, and they worked very hard to assist me. These two individuals were never anything but the friendliest, most professional people. So I want them, along with anyone who reads this to understand my immense appreciation for all they did to help me. Greg Stone worked with me through a very stressful situation brought on by the Covid pandemic and all the logistical nightmares that entailed. He was extremely patient with me as I made last minute changes, as well as a complete reversal on a model I had originally decided on. I owe him a great deal of gratitude for eventually putting me in my dream car- the 2023 IS 500. I would also like to sincerely thank Dee Melgar for her patience and support as well. Dee was the information expert in terms of inventory and logistics, and she was the one who made all the changes to get the car here. She was so sympathetic of delays caused by a combination of my indecisiveness and transportation slowdowns. She is such an incredibly kind person that she even had some parting gifts for me after the car finally arrived. I was truly shocked by her thoughtfulness. She had no reason to be that kind, as it was my own fault for a good portion of the delays. That just really stuck with me. Therefore, I would just like to reiterate that after I drove off with my car over a year ago, I never forgot the unbelievable experience and support I received from Greg Stone and Dee Melgar at Woodfield Lexus. I owe these two a tremendous amount of gratitude and respect, and I advise anyone interested in a Lexus to work exclusively with them. I want to thank them for everything they did to assist me. I look forward to working with them again in the future. More

I love Woodfield Lexus. This is where I purchased my GS350 that I brought in for service last week. During the visit I was able to visit with my sales rep Mark Demma and b This is where I purchased my GS350 that I brought in for service last week. During the visit I was able to visit with my sales rep Mark Demma and begin to plan for my new vehicle purchase. Service advisor Vic was great and did a great job communicating with me. Service did take a bit longer than quoted and I asked to skip the carwash to get to my appointment which was unfortunate. Also can you add sodas to the the complimentary juice and water? I am used to that other luxury dealerships. More

It was easy to get an appointment, the service was prompt, and estimated time was accurate. The waiting room is comfortable, and provides good amenities (coffee, teas, etc). Bathrooms are nearby and a prompt, and estimated time was accurate. The waiting room is comfortable, and provides good amenities (coffee, teas, etc). Bathrooms are nearby and always spotless. More

I have bought many cars over the years, this time was the easiest way buy or lease a car. The team who i delt with were fantastic. They made it very easy, especially Dan Rosen and his team. easiest way buy or lease a car. The team who i delt with were fantastic. They made it very easy, especially Dan Rosen and his team. More

Very professional & knowledgeable about my issues. Informed me of what was going on. Tony Lopez took care of things without any hassle. Person who picked up my card was friendly & polite. Informed me of what was going on. Tony Lopez took care of things without any hassle. Person who picked up my card was friendly & polite. More

Had an awesome experience working with Dan! He was very kind, helpful, organized, and always answered my questions very quickly. He educated my husband and me on Lexus and the GX, as this was t He was very kind, helpful, organized, and always answered my questions very quickly. He educated my husband and me on Lexus and the GX, as this was the first Lexus we have ever owned. More

Dan was very nice and made my wife’s and I first car purchase a smooth transition. I would highly recommend Dan too anyone purchase a smooth transition. I would highly recommend Dan too anyone More

He was very kind, professional and knowledgeable. He made me to be trusted him. I think that he is excellent employee at the Woodfield LEXUS. He was the best sales man of the dealer shop that I have He made me to be trusted him. I think that he is excellent employee at the Woodfield LEXUS. He was the best sales man of the dealer shop that I have had been. I have a LEXUS car at the first time. I am enjoying it very much. I’d like to recommend and pried of my car to the people. I’d like to recommend to people Mr Dan Rosen at Woodfield LEXUS and dealer shop either. He was very busy and worked hard. He explained my questions in detail and treated me at his best. More

Dan, was very helpful, answered all our questions. Made buying a new Lexus very easy, all the paperwork was ready. Woodfield Lexus our new place to purchase a car Made buying a new Lexus very easy, all the paperwork was ready. Woodfield Lexus our new place to purchase a car More

Very clean. Helpful, friendly and professional staff. They answered all of my questions. Good coffee and snacks. Helpful, friendly and professional staff. They answered all of my questions. Good coffee and snacks. More