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Woodfield Lexus

Schaumburg, IL

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At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Woodfield Lexus is a "Elite Of Lexus" Dealership
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350 E Golf Road

Schaumburg, IL

60173

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Showing 1,384 reviews

March 22, 2022

Have been dealing with this dealership for many years . Happy with the staffs and services . More

by georgemandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Woodfield Lexus responded

Thanks for sharing, George! We appreciate your support.

March 15, 2022

WoodField Lexus is "The Best". I have COMPLETE Trust in Helen Heyza and Rich Palicka (both in the service dept). I can not thank you both enough for your professional and trusted More

by markrwilhelm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Woodfield Lexus responded

It is always our pleasure to work with you, Mark! Thanks for sharing. Your support is appreciated.

March 11, 2022

Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work! More

by MyLexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

MyLexus responded

Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!

March 09, 2022

Great experience working with Woodfield Lexus. This dealership is run like a well-oiled machine! I love my Lexus. Thank you. More

by dorrie.emmerich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lowell Massie, Marcia D.
Mar 09, 2022 -

Woodfield Lexus responded

We are thrilled to have wonderful customers like you! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

March 09, 2022

The worst service department. The managers always blame the customer when they are wrong. Management does not return customer calls. They take advantage mature adults, especial More

by Maria P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Bouza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Woodfield Lexus responded

Hello Maria....We apologize for your dissatisfaction of your experience with us. I would like to look in to this. Unfortunately, with the information given we are unable to identify you. Please reach out to me at 847 519-3771 or jjoern@resnickautogroup.com. Sincerely, JoAnn Joern, Customer Relations Manager

March 08, 2022

Went in as planned to purchase our Leased car. Everything was fine. Was a little disappointed that they didn't even offer to see if we wanted a complimentary car wash. Just paid $30,000 for the ca More

by RUSsSR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caryn Szoldatits
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Woodfield Lexus responded

We apologize that a car wash was not offered. A car wash is done through our service department and you have and will always be able to get a courtesy wash Monday through Friday until 4:30 p.m. and of course any time you come in for service. You pull in to service and they take it from there. We will always consider you our appreciated guest! Again, our apologies if you felt anything less.

March 07, 2022

It’s clean and everyone is very friendly. The waiting area is spacious and comfortable. More

by curtain-diodes0v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Woodfield Lexus responded

Glad you enjoyed your visit! Thanks for sharing.

February 28, 2022

Vic is a very attentive and helpful service advisor. I appreciate everything he does to help. More

by Steph.Perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Woodfield Lexus responded

We are pleased to hear Vic takes good care of you! Thanks for sharing. Your support is appreciated.

February 25, 2022

I love Issac and Victor at this location. They both make sure my father and I are well taken care of every visit since it bought my car. I plan to buy my dream truck at this location just bec More

by mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Homa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Woodfield Lexus responded

We are thrilled to have you as our customer, Mary! Thanks for sharing. Your support is appreciated.

February 21, 2022

Thanks so much for my assistance from Advisor Vic! I appreciate all your assistance and help servicing my vehicle! More

by Lindachopelas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Woodfield Lexus responded

We are always happy to help, Linda! Thanks for sharing. Your support is appreciated.

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