Woodfield Lexus

Customer Service: Greg the sales manager was attentive Customer Service: Greg the sales manager was attentive up to the point the sale was consummated. I purchased a certified used Lexus in August 2011 Customer Service: Greg the sales manager was attentive up to the point the sale was consummated. I purchased a certified used Lexus in August 2011 and am still waiting for my rear cargo cover, which was included in the sales photos for the vehicle, but was not available when I drove the vehicle home. I purchased the vehicle late at night and did not have a chance to inspect everything like I normally would. I called Greg the following week and he indicated he would send it to me ... I am still waiting. Maybe when I am long dead it will show up at my doorstep. Given this is a Lexus dealership ... enough said. Overall Experience: The vehicle itself is in great shape .. the price was fair. The service is not what I would expect from a Lexus Dealership. I'd recommend Lexus of Naperville - its worth the drive. More

Great service. The salesperson was prompt and gave me quality input on my options. The sales manager was fair and helped put the deal together. quality input on my options. The sales manager was fair and helped put the deal together. More

i was truly impressed with the professionalism, service, and knowledge of our sales person, Marty, as well as the rest of the Woodfield Lexus team. We were shopping across other luxury brands, and Marty wa and knowledge of our sales person, Marty, as well as the rest of the Woodfield Lexus team. We were shopping across other luxury brands, and Marty was the only sales rep who took the high road when talking about the other brands we were considering, and focused on the Lexus features and benefits, not the pitfalls of other brands. Great buying experience More

We bought our first Lexus, our 9th new car, in September, 2003. We had the best car buying experience in our 37 years of purchasing a new model with the color and options we wanted. Our Sales Consultant ga 2003. We had the best car buying experience in our 37 years of purchasing a new model with the color and options we wanted. Our Sales Consultant gave us the price he quoted and was able to provide us with exactly what we were looking for (2004 ES330) and made no attempt to sell us anything we didn’t want. We were impressed with the professionalism of their service department in 2007 when we had all the belts replaced at 100,000 miles. We live over 400 miles from this dealership, but the trip is worthwhile for major service or when buying a new vehicle. We had tried another, much closer dealership two months ago—BIG MISTAKE. After a very bad experience, we called Marty and got the white 2012 LS460L AWD we were looking for in one day at a better price. The buying experience, along with the very knowledgeable, friendly and professional demeanor of Marty and Terris made the long drive worthwhile to purchase our 10th new car. More

Woodfield Lexus was very straightfoward, courteous, helpful, respectful, and professional. This was by far the best experience my wife and I have had when buying a 'new to us' certified pre-owned vehi helpful, respectful, and professional. This was by far the best experience my wife and I have had when buying a 'new to us' certified pre-owned vehicle. Sales staff, finance dept, and sales delivery associate are top notch. Thank you for a very pleasant buying experience. More

Tonya assisted me the last two times i came in for service. she is professional, efficient and willing to help with anything you need. since i love my car i decided to extend the warranty and keep m service. she is professional, efficient and willing to help with anything you need. since i love my car i decided to extend the warranty and keep my car for an additional two years. Yasmin assisted me with the paperwork for the extension. she was a pleasure to work with. both of these young women are an asset to Woodfield Lexus and their customers. I have dealt with different service writers over the years i've owned a Lexus and found all of them to be professional, considerate and a great to work with. I especially appreciate how well they work within the scheduled time given to you for the work being done. If for any reason the work will take longer than expected, you are informed and offered a loaner. I wouldn't take my car anywhere but Woodfield Lexus. More

The service manager at Woodfield Lexus has a very bad attitude. The owner of this dealership should be out of business for hiring this guy. attitude. The owner of this dealership should be out of business for hiring this guy. More

Great place to bring my car. Service dept is the absolute best in the country!! Keith is one xxxx of a guy, always ready to please. You need more guys like him. I give Keith and the entire Service Dept two B best in the country!! Keith is one xxxx of a guy, always ready to please. You need more guys like him. I give Keith and the entire Service Dept two BIG THUMBS Up. I also like the free food, although I would include jelly and jam along with the cream cheese for the bagels, and why not have a nice spread during the week instead of just the weekend? Other than that, keep up the great work. Fred Pfeifer More

Always a great experience. Keith exhibits a great customer service attitude with the customer and makes you feel you are the most important thing on his agenda when you are working with him. He under customer service attitude with the customer and makes you feel you are the most important thing on his agenda when you are working with him. He understands how important it is to the customer to get the car serviced and moving out the door. Always timely service. More

Mark Demma was extremely professional and very knowledgeable! Mark helped me do my research to make sure I was making the right decision about the quality car the Lexus IS 350 AWD is. I am so happ knowledgeable! Mark helped me do my research to make sure I was making the right decision about the quality car the Lexus IS 350 AWD is. I am so happy about my purchase and would refer anyone to him. they would be in good hands! Thank you Mark Demma. More