Woodfield Lexus

My daughter purchased a 2003 Acura TL type s from Woodfield Lexus on a Saturday evening a couple weeks ago. My daughter pre arranged her own financing but decieded to take delivery and return on the Woodfield Lexus on a Saturday evening a couple weeks ago. My daughter pre arranged her own financing but decieded to take delivery and return on the first business day with a check. Since Her work schedule conflicted with the credit union and service hours I took take of this. The car had been parked all weekend until I dropped my daughter off to work that Monday morning. On my way to the dealer to pay for the car less than 50 miles since we took delivery, the check engine lamp appeared and stayed on. I was assured that the issue would be "taken care of" verbal, I know, dummy me. I was instructed by Lexus Woodfield to take the car to Woodfield Acura which I did as soon as I left WL. Woodfield Acura diagnoses misfires due to aftermarket plugs all loose and possible moisture from cleaning engine.WA erased trouble codes and sent me down the road wanting to charge me diagnostic time.Woodfield Lexus did pay for the diagnostic time after I insisted they do. The lights came on again after one day and stayed on all week until I could get the car back to WL. Woodfield Lexus did repair a leaky tire on thier dime and took the car back thier own service department to, look see about the misfire codes. They refered me back to Acura Woodfield to find out why cylinder #6 is misfiring. Woodfield Acura wanted $288.00 to replace the defective aftermarket spark plugs. I asked for help from Ed my service advisor, explaining they did acknowledege the problem prior to me paying for the car. I was told that I'm on my own on the spark plugs. All I can say is, Get it in writing. More

My wife and I are extremely pleased with the service and responsiveness provided by Woodfield Lexus and in particular our salesperson Terris Cooper. He was the best salesperson I've dealt with in years. He responsiveness provided by Woodfield Lexus and in particular our salesperson Terris Cooper. He was the best salesperson I've dealt with in years. He was very direct in his approach and I didn't feel as if I was dealing with a salesperson. Once the sale was complete and paperwork was finished, Terris continued to provide exemplary service for the next two days. For example, he stayed after the dealership closed to show my wife all the features on her vehicle including assisting her in setting up the connection between her cell phone and the vehicle. Outstanding Customer Service. Thank you !!!!!!! More

My search for a new Lexus took me to 3 separate Lexus dealerships, primarily because I did not know exactly what I wanted. Bob's patience, and knowledge of the ES300 Hybrid, trumped that of all the othe dealerships, primarily because I did not know exactly what I wanted. Bob's patience, and knowledge of the ES300 Hybrid, trumped that of all the others. Moreover, Bob simply made it very easy for me to drive away in a new car from Woodfield Lexus. I highly recommend both Bob and his colleagues at Woodfield Lexus because the customer service, quality of work, friendliness, and of course, price made it a very satisfying, enjoyable experience for me. More

This was my first positive car buying experience. I've purchased many cars in my life and this is the only dealership I wouldn't have a problem recommending. Thanks Mickey! purchased many cars in my life and this is the only dealership I wouldn't have a problem recommending. Thanks Mickey! More

We saw a great used car online at Woodfield Lexus and went in to test drive it. Our sales associate, Terris, was excellent. He was helpful and very fair with his pricing. Every associate we dealt with wa went in to test drive it. Our sales associate, Terris, was excellent. He was helpful and very fair with his pricing. Every associate we dealt with was courteous. The closing associate, Karen, was very professional and efficient. We were in and out in 2 hours (including a test drive) The show room and work areas were very impressive. I would definitely buy another car from Woodfield Lexus! More

This salesman, Randy, gave us incorrect information about the automobile. He was curt and arrogant from the minute we arrived. When we asked to see a manager after he gave us faulty information twice, he r the automobile. He was curt and arrogant from the minute we arrived. When we asked to see a manager after he gave us faulty information twice, he responded that we did not need to do so. We then asked for the manager - who turned out to be Greg(ory?). He apologized, said he would look into some of our questions about the car and call back later that day or the next. Despite having given him two phone numbers - he never called back. After two weeks, we returned to the dealership - Jack Rossman and Terris Cooper were amazing. Extremely professional and very skilled. From that point on - our experience was fantastic. In all fairness, I had to rate the overall experience and the first half was deplorable - the second half outstanding. To top it off, when we went ot pick up our car today - the manager Greg(ory) who never called back or followed up - came over when he recognized us and began to trying to start a conversation with us - no mention of his complete lack of follow through. I was not surprised to see the rating of this dealership below those of some of the others based on our experience with 50% of the employees we dealt with. I would return and I would also recommend - but only if Jack and Terris were there. I remain unconvinced tha the overall caliber of the staff as a whole is at the level I think customers should be able to expect at a Lexus dealership. More

Terris Cooper showed us great customer service throughout the buying process. He was very knowledgeable about the vehicle and took special attention in making sure we were comfortable with the numerous feat the buying process. He was very knowledgeable about the vehicle and took special attention in making sure we were comfortable with the numerous features it provided. He kept us up do date on the delivery date and this was reassuring and important to us because it took several weeks for delivery. When we were having trouble programming the garage door remote, Terris even made a "house call" to our home on his own time to help us with it. This above and beyond service is what keeps people loyal and we know that we will have a lasting relationship with Resnick Auto Group for years to come and will definitely refer people to their dealership! More

Terris took great care of us when searching for a new car. Even to this day, he stays in contact with us and helps us schedule any service we may need. We would HIGHLY recommend Terris to any family and car. Even to this day, he stays in contact with us and helps us schedule any service we may need. We would HIGHLY recommend Terris to any family and friends. If you are looking for a new Lexus, I would give Terris a shot. He will give you the attention needed as well as a fair price. More

With the thought that a "good job deserves praise" I write this comment. Ed Vale is the major reason we will now look for another Lexus. The service and attention he has given us goes f praise" I write this comment. Ed Vale is the major reason we will now look for another Lexus. The service and attention he has given us goes far beyond what we have experienced from other dealerships and service departments. He is a kind, considerate and knowledgeable man who goes the "extra mile" for any needs you may have. His honesty coupled with his caring ways make us regular customers of his department and...I know that as senior citizens we have been blessed with his patience and support. More

The service representative who helped me out when I came in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him the confirmation e-mail and ended up not completing everything I had originally scheduled to be done. While the service on the car was acceptable, the lack of customer service and general civility at the beginning really soured my trip to woodfield lexus. It was a shockingly disappointing service visit as I had previously had excellent interactions with the other employees when purchasing my car. This one experience has really put me off ever wanting to go back to service my car there. More