Woodfield Lexus

Have two Lexus a 2003 LS 300 and 2004 RX 330 both bought from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both ca from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both cars are 10 years old or better and are performing well. More

We visted this dealership to look at another vehicle, but as we looked at it, the one we really wanted was right behind it. When we inquired about the price, it was within our range! We drove the LX470 and i as we looked at it, the one we really wanted was right behind it. When we inquired about the price, it was within our range! We drove the LX470 and it rode like a dream. Both Randy and Jacques answered our questions, informed us of information that was very helpful about the SUV, and were very professional and patient with us. We ultimately bought the LX470 and thanks to Randy and Jacques working for us, we made what we think is a great deal! Their knowledge of the Lexus brand is unsurpassed! Thanks again Jacques and Randy! More

I was taken care of immediately, despite having no appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching ti appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching tire to sell. The other place quoted a price if they had to order the replacement tire, which Lexus beat by about $30, and which they did have in stock as I called Lexus while on the road riding on the spare. I was told the wait time was about 35 minutes and offered refreshments in the waiting area. I paid and was out the door in about 40 minutes. I have been in other Lexus waiting rooms and this one was larger and better lit and gave a more comfortable feeling. More

Fast and easy appointment. Mike was nice enough to give me a discount on my services. I appreciated having a loaner car to continue my day while my car was being serviced. me a discount on my services. I appreciated having a loaner car to continue my day while my car was being serviced. More

After I was hit in my late model Honda Accord, we wanted to upgrade and found a gently used Acura MDX at Woodfield Lexus. Our sales consultant, Mario Fiallos was a pleasure to work with. He treated us wit to upgrade and found a gently used Acura MDX at Woodfield Lexus. Our sales consultant, Mario Fiallos was a pleasure to work with. He treated us with respect and professionalism. Him and his manager, Lane Gibson, worked with us to get us the price we wanted. Mario then took time to go over all of the features of our new car - he brought a lot of excitement and we could tell he wanted us to have a good experience and be happy with our purchase - and we are. Thanks! More

Excellent dealership that I would advise any one to try. This is my second RX350 from there and had nothing but praise each time. Marty Whitney is a great salesperson. This is my second RX350 from there and had nothing but praise each time. Marty Whitney is a great salesperson. More

I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS THROUGH THE GUIDANCE OF MY SREVICE CUNSULTANT ,KEITH ULLBERG,SINCE MY HUSBAND AND I PURCH I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS THROUGH THE GUIDANCE OF MY SREVICE CUNSULTANT ,KEITH ULLBERG,SINCE MY HUSBAND AND I PURCHASED OUR CARS AT THE DEALERSHIP. NOW THAT I AM ALONE I STRONGLY DEPEND ON KEITH TO GUIDE ME THROUGH THE MAINTENANCE STEPS TO KEEP MY CAR RUNNING IN TOP CONDITION. I HAVE NEVER BEEN DISAPOINTED. I HAVE BEEN VERY PLEASED BY THE QUALITY OF WORK DONE BY THE SERVICE DEPARTMENT. ALL THE THINGS THAT I HAVE REQUESTED CHECKED, REPAIRED OR REPLACED HAVE RECEIVED DETAILED ATTENTION. I MUST MENTION THE YOUNG LADIES THAT HANDLE MY PAPERWORK DURING PAYMENT. THEY HAVE ALWAYS BEEN, NOT ONLY FRIENDLY BUT ALSO BUSINESSLIKE AND EFFICIENT. WOODFIELD LEXUS DEALERSHIP HAS MEANY PLUSES IN MY BOOK MY CUNSULTANT AND THEIR PERSONNEL BEING THEIR BEST. MRS, KAREN PERVISKY . More

One of the worst experiences I have ever had. Went to the dealer waited over an hour to have my car appraised. Finally was presented with one offer "take it or leave it". Sales rep did want to negotiat the dealer waited over an hour to have my car appraised. Finally was presented with one offer "take it or leave it". Sales rep did want to negotiate at all. On my way out I said to the sales person that I have never experience anything like that before and I felt like they want to lose me as a customer to another dealer of brand. The sales rep told that I wasted two hours of his time (technically they wasted my time since I was waiting over an hour for the appraisal of my car)and ask me to do him a favor and never come back. I will not buy another car at this dealer. This kind of treatment from so called "elite Lexus dealer" is unacceptable. More

So far I like the car. Mario was really good on the follow up and was nice to deal with. Thanks and have a happy new year. follow up and was nice to deal with. Thanks and have a happy new year. More

Terris was great! He is very knowledgeable and extremely polite, patient and respectful. No question was a dumb one to him. He responded quickly to my questions evern after the sale was complete. He did not polite, patient and respectful. No question was a dumb one to him. He responded quickly to my questions evern after the sale was complete. He did not pressure me in ant way. All people I met at Woodfield was friendly and polite. More