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Woodfield Lexus

Schaumburg, IL

4.8
1,416 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Woodfield Lexus is a "Elite Of Lexus" Dealership
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350 E Golf Road

Schaumburg, IL

60173

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Showing 1,417 reviews

March 01, 2013

Dave and Martin always do a great job as far as being honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. More

by HGentry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Rosales, Dave Thermen
February 16, 2013

I have worked with Terri's for the past couple of years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anythi More

by Rrudman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 16, 2013

Terris was willing to listen to our needs and find us the car that we wanted. He was helpful and knowledgeable. He was able to help us choose a car that was right for us. I am very pleased with my purchas More

by dhamper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 14, 2013

Igor Zigic my sales consultant paid attention to every detail and handled the entire experience with the highest level of professionalism. I was very pleased and very impressed. More

by maju0530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 10, 2013

Came in to have rear window lightbulb replaced. Was told would be ready in less than an hour. One hour later, Keith Ullberg advises me that I need four lightbulbs replaced to the tune of $237. I app More

by Kskrzyp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Ullberg
Feb 27, 2013 -

Kskrzyp responded

Subsequent to this review, I was contacted by Ed Vale, Woodfield Lexus Service Manager. Ed asked for the opportunity to research and address my issues. He did so personally with professionalism. Ed explained where he felt his tech went wrong. He provided a complete check-up and review of my car and thoroughly explained the issue with the brakes and mistake regarding the timing belt. Ed provided the high-end customer service that Lexus is typically known for and as a results has won my business back.

February 10, 2013

My salesman was Terris Cooper. He was professional in all ways. He did not pressure me into a sale. When I asked to change the specifics of my car after it had been already ordered, he was very accommodatin More

by Mauricemenasce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 29, 2013

Good experience with the team. Very polite and clear communication. Unhappy with the price because there was no correlation to what was widely published on the web. More

by manash73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Gustafson
January 24, 2013

I have owned Lexus vehicles for decades, so I am a very demanding buyer. I was introduced to Mr. Cooper late in 2012 when I was ready to purchase a new LS460 to replace my 2009 LS 460. I found Terris More

by lexusowner4ever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 22, 2013

I, like many else, have a skewed perspective on the entire process of purchasing a vehicle and sometimes the lack of both veracity and goodwill that one may encounter when going through any type of sal More

by uchaudhry16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Smith, Fareeba Blackburn & John Hite
January 22, 2013

Have two Lexus a 2003 LS 300 and 2004 RX 330 both bought from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both ca More

by tflanagan1849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Vale
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