Woodfield Lexus

First and foremost, it's quite seldom that I take the time to write a recommendation or a review rather. However, I feel my experience with Terris and Lane at Woodfield have been exceptional In the l time to write a recommendation or a review rather. However, I feel my experience with Terris and Lane at Woodfield have been exceptional In the latter part of this year, I searched for an SUV, primarily with AWD with a high safety rating. The new 2013 RX 350 caught my eye and I started to inquire. I communicated with several Lexus dealerships in the Chicagoland area and decided with Woodfield because of the deal I found on Black Friday. Who would have thought something like that exists. I felt the experience was pleasant and Terris makes the time to help you understand the cars features. He has a wide knowledge basis with Lexus vehicles and made me feel comfortable in making a huge investment in my first Lexus. Lane and Terris are focus on customer satisfaction. They take the time to listen to concerns and address them fairly and professionally. Both Terris and Lane are prompt with their responses, attentive to customers, open minded to helping you get the vehicle you want and make themselves available to customer needs. I can honestly say this won't be my last purchase at Woodfield Lexus with Terris and Lane. Melissa Gallardo More

My daughter purchased a 2003 Acura TL Type S from Marty Whitney @ Woodfield Lexus. It was her first car purchase and Marty did an excellent job, treating her with respect and kindness. She did have a ini Whitney @ Woodfield Lexus. It was her first car purchase and Marty did an excellent job, treating her with respect and kindness. She did have a initial problem with the car, that did take some time and effort to correct. He was very responsive to the issue getting the Manager and service personal to help us. The car was repaired at the nearest Acura dealer and my daughter was provided a loaner vehicle by both Acura and Woodield Lexus while the cars' symptoms were being corrected. I would recomend both Marty Whitney and Woodfield Lexus to anyone looking for a new or used vehicle More

David Gustafson was very friendly and very informative. When we had purchased the car, he was very patient with us while teaching us how to program and use all of the items in the car. He is breaking it d When we had purchased the car, he was very patient with us while teaching us how to program and use all of the items in the car. He is breaking it down into a couple of sessions so that we have time to digest the information and come back with new questions. It has been a pleasurable experience. Doug and Carolyn Ray More

Letter of appreciation Date: 11/28/12 I want you to Letter of appreciation Date: 11/28/12 I want you to know that I am very pleased with the quality of service Keith Ullberg provides. I sincerely appr Letter of appreciation Date: 11/28/12 I want you to know that I am very pleased with the quality of service Keith Ullberg provides. I sincerely appreciate his responsiveness and the way he conducts business. I have recommended the Lexus service department in Schaumburg, IL to friends and family because of my satisfaction with his service. Keith has extensive product knowledge and patience while answering all of my questions. He always provides good information and makes cost saving recommendations. He is an excellent listener. I have been going to Keith for over 7 years with the two Lexus vehicles I’ve owned and look forward to doing business with Keith and the service department for years to come. Special thanks to the receptionist who answers the phone, (I never get an answering machine) and also the mechanics. They are fast, thorough, clean and efficient. Their work is trustworthy and reliable. With kindest regards, S B More

Great experience and price! Low pressure no haggle experience! They make it quick and easy to buy a car! Yasmine was very pleasant as well as George...excellent and would highly reccomend! experience! They make it quick and easy to buy a car! Yasmine was very pleasant as well as George...excellent and would highly reccomend! More

I have been a customer at Woodfield Lexus since 2007 and whether I am having my car serviced or purchasing a new Lexus, the staff has been pleasant , knowledgeable and courteous. whether I am having my car serviced or purchasing a new Lexus, the staff has been pleasant , knowledgeable and courteous. More

Woodfield Lexus was very warm and open to our needs. We worked through a deal, both parties, walked away with feeling positive. The final closing process was as pleasant with everyone explaining options an worked through a deal, both parties, walked away with feeling positive. The final closing process was as pleasant with everyone explaining options and packages for us to assess and decide on, with no pressure, just positive feed back. Thank you. Although the distance is longer than we'd like for service, we fully anticipating many years of service with the same positive experiences. More

We have been buying autos from the Resnick Automotive We have been buying autos from the Resnick Automotive Group since the 1980's and from Woodfield Lexus specifically since it first opened its door We have been buying autos from the Resnick Automotive Group since the 1980's and from Woodfield Lexus specifically since it first opened its doors and would absolutely recommend them to anyone looking to purchase a car. We just recently purchased the redesigned ES and, as always, found the experience to be most enjoyable. From beginning to end, everyone involved in helping us was courteous and showed the highest level of professionalism and knowledge. It is apparent that Phillip Resnick really cares about his customers. He was most helpful and spent a great deal of time with us which was greatly appreciated. Upon delivery everything was thoroughly explained and demonstrated so that we would have a good understanding of all the new features on the car. Their concern for their customer does not end when you take delivery of your auto. When I called with questions over a month later, David Guftafson drove out to my home and reviewed and helped answer additional questions I had. I am extremely satisfied with my most recent experience and was reminded why I would only consider buying cars from the Resnick Automotive Group. All I can say is Thank You for always making my car buying and car ownership experience such a pleasure!!! More

Staff is always friendly, accommodating, helpful and respectful. Service is trustworthy; done in a timely manner. A class act! Get money's worth and more. respectful. Service is trustworthy; done in a timely manner. A class act! Get money's worth and more. More

Prior to visiting Woodfield Lexus, we had purchased a Lexus at another Chicago area dealership where we felt we weren't important to them. We received no followup from that dealer, and the salesman did Lexus at another Chicago area dealership where we felt we weren't important to them. We received no followup from that dealer, and the salesman did not know much about the car's features. The dealership seemed to be in a hurry to get us out the door. We stopped in at Woodfield, mainly because of our dissatisfaction with our prior dealer. We were impressed with Terris Cooper from when we first met him. He is friendly and relaxed in his presentation. Terris did a great job of working with us and keeping us informed throughout the whole process. He is very knowledgeable about his products and when he didn't have an answer at hand, he found out and promptly contacted us. He did an excellent job of explaining all the features on my new car. From our experience of working with Terris, we would not hesitate to recommend this salesman and dealership. More