Woodfield Lexus

I found Mario to be extremely knowledgeable and friendly. He broke everything down in a very clear and succinct manner. All of our questions and concerns were answered thoroughly. I would highly recommend an He broke everything down in a very clear and succinct manner. All of our questions and concerns were answered thoroughly. I would highly recommend anyone looking for a Lexus vehicle to visit him. More

My husband and I went to Woodfield Lexus to look at a new RX350. We were introduced to Tod Ericsson who showed us a 2013 RX350 and we took a spin. Although it was a nice vehicle, we found it too small for ou RX350. We were introduced to Tod Ericsson who showed us a 2013 RX350 and we took a spin. Although it was a nice vehicle, we found it too small for our needs. Tod did an amazing thing that most salesman never do! He actually talked to us and asked us questions about our lifestyle and hobbies etc... Tod was extremely pleasant and conversational, which made the whole event the least stressful car buying experience either one of us have ever had. We ended up purchasing a certified preowned GX460, that fit our needs and our budget perfectly! Not only was Tod very pleasant, every single person from Robert, the used car manager, to Caryn in finance were just fantastic. Our fear of buying preowned was nullified by the included 3 year / 100,000 mile warranty that covers everything but normal wear items. We also were given new car rates! After the financing was complete, Alex the accessory expert, took a great deal of time going over how to use all the interior accessories! WOW! Most dealerships could care less if you even know how to turn on the headlights to drive home once they have your money. We will be buying our next vehicle there too! I have never done a review like this but felt these Lexus representatives really deserved recognition. We had no affiliation with this dealer and had never been here before. The price was a fair price for our trade as well as the vehicle we bought. We have had our vehicle a week and went on a 800 mile round trip and enjoyed the entire ride! Very comfortable, quiet, smooth riding SUV. Thank you, Tod and Woodfiled Lexus! More

We gave this dealership a very high rating due primarily to Terris Cooper. This young man was extremely professional, very thorough and incredibly knowledgable about the car. There was not one single questi to Terris Cooper. This young man was extremely professional, very thorough and incredibly knowledgable about the car. There was not one single question we asked him that he could not answer himself. He did not need to run to another employee to get an answer. We felt very comfortable working with him on our purchase, which was part of the Costco Members program and we felt we could trust Terris in giving us the Costco discount, in addition to extra offers if available. We will send our family members and friends to Terris when they are in the market for a Lexus. How fortunate this dealer is to have Terris as one of their sales reps. The dealership was spotless, very professional/classy looking and every person we interacted with during our purchase was friendly, knowledgable and very helpful. It made our car buying experience...a pleasure. How refreshing! More

Dave and Martin always do a great job as far as being honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. I did not expect my warranty to cover the sensor, but they took the extra time out to make sure that it was covered. My car literally feels brand new with the new tires on there, it made all the difference. More

I have worked with Terri's for the past couple of years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anythi years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anything I have ever seen. He's so sweet and kind and helps me with whatever assistance I need help with for my car. He will come pick it up for any problem or service it's due for... leave a loner and then come back with my car completely fixed and looking brand new. Resnick Lexus is a great dealership and I will continue to purchase future cars from Terris Cooper. More

Terris was willing to listen to our needs and find us the car that we wanted. He was helpful and knowledgeable. He was able to help us choose a car that was right for us. I am very pleased with my purchas car that we wanted. He was helpful and knowledgeable. He was able to help us choose a car that was right for us. I am very pleased with my purchase. The process of buying a car can be very stressful. Terris was able to make this an enjoyable experience. His knowledge of the vehicle gave us confidence to purchase a used car. I would go back to Woodfield Lexus and Terris for my future car purchases. More

Igor Zigic my sales consultant paid attention to every detail and handled the entire experience with the highest level of professionalism. I was very pleased and very impressed. detail and handled the entire experience with the highest level of professionalism. I was very pleased and very impressed. More

My salesman was Terris Cooper. He was professional in all ways. He did not pressure me into a sale. When I asked to change the specifics of my car after it had been already ordered, he was very accommodatin ways. He did not pressure me into a sale. When I asked to change the specifics of my car after it had been already ordered, he was very accommodating and willing to assist me. He was very professional with his follow up and reaching out to me to ensure that everything was going well without being intrusive. He was very honest with pricing and options available to me. He was respectful and friendly. I could not have asked for a better sales experience. I would recommend Terris to anyone wishing to purchase a Lexus. Previous car buying experiences with other salesman and other dealerships (not Lexus) were horrible experiences. My experience with Terris was outstanding. Thank you for a wonderful and pleasurable car buying experience. I will come back to Terris and Lexus when I will need a new car next year for a family member. More

Good experience with the team. Very polite and clear communication. Unhappy with the price because there was no correlation to what was widely published on the web. communication. Unhappy with the price because there was no correlation to what was widely published on the web. More