Woodfield Lexus

I made an appointment to see the car I wanted and it was thoroughly cleaned and waiting when we arrived. The negotiation was transparent and fair. Even though I gave Terris and the sales director Robert a h thoroughly cleaned and waiting when we arrived. The negotiation was transparent and fair. Even though I gave Terris and the sales director Robert a hard time with a ton of questions and challenges they stayed friendly and open through it all. When I asked for a moment (or three) to discuss something in private with my fiance, they were gracious enough to give us the time we needed. Never did I feel like I was being pushed or coerced or that they were using sales tactics against me. My end result was a fair price and competitive financing on the exact car I wanted. The lounge made those long downtime moments comfortable. The coffee and donuts were premium. At one point a family had their kids running around and the receptionist graciously showed them to the private kids play room. After my sale was finish, Terris took the time to walk me through all the features of my car. The service team had left a few areas of wax on the car and he took the time to wipe them off myself and install my plates. I drove away with freshly waxed car, new plates installed. Lets be honest- buying a car in general is not the most fun experience. Terris and the team at Woodfield made it phenomenal. There's nothing about the experience I would change. More

Our salesman, Marty, was by far the most fantastic car salesman I have ever worked with. We have purchased two cars from him. On our first purchase Marty provided us with excellent supportive materials salesman I have ever worked with. We have purchased two cars from him. On our first purchase Marty provided us with excellent supportive materials regarding the car we were interested in such as safety data, how well the car maintains its value as it ages, comparison to other similar vehicles, etc. On our second purchase Marty saw an opportunity for us to upgrade our car by two years with very little monetary outlay on our part. He called us and we went to see the car. By the time we arrived the car had been sold. However, we still looked at the financials involved and Marty said he could order the car with exactly what I wanted on it. Since it would take two weeks for the car to come in Marty gave us a very nice Lexus to drive until our car arrived. Marty gets just as excited about your new car as you are. He loves to make sure that purchasing a car is an exciting and positive experience. His follow up is incredible. He calls us on a regular basis to make sure we are happy and find out if there is anything he can help us with. I HIGHLY recommend Marty and, with as much enthusiasm, Woodfield Lexus. I am a customer for life. More

I needed to trade in my old Lexus and came to the dealer where it was originally purchased because we were always treated well here. I got a great car at a great price. If I am going to drop money on a where it was originally purchased because we were always treated well here. I got a great car at a great price. If I am going to drop money on a luxury car, aside from getting a quality automobile, I expect good customer service and a service center which is not a bunch of vultures trying to get me to pay for thing I don't need. There are other car dealers in the area I won't consider visiting again specifically for these reasons. I got great customer service all around and when I brought my old Lexus in for service, Keith Ullberg was extremely helpful, then when I wanted to look into getting a new car, he introduced me Mark Demma and after Mark got me into a new Lexus, Alex Flores was great about walking me through the features of my new car. Very happy with my new car and very happy with the quality of customer service. More

Terris was incredibly helpful, knowledgable, and patient. He knows the in's and out's of this business. He gives advice objectively, and made it really easy to understand my options. He drove me to the Toyot He knows the in's and out's of this business. He gives advice objectively, and made it really easy to understand my options. He drove me to the Toyota dealership down the street, where he explained the Toyota Matrix to me. He test drove it along with me and ended up selling it to me as well. Terris is the type of salesman who makes one feel incredibly comfortable. I never felt like he was trying to upsell me, but rather provide me the best car and finances for me. He also helped me trade my car in, which seems daunting but Terris made it feel like a piece of cake! I will always go back to him for any cars I buy in the future, and would recommend him to anyone. More

I was a 15 year customer of Arlington Lexus but left them recently over a serious service issue. Paul Grossman handled my 2010 RX450h service with such professtionalism it convinced us to stay with your firm recently over a serious service issue. Paul Grossman handled my 2010 RX450h service with such professtionalism it convinced us to stay with your firm, which resulted in my son and I to buy 2 new Lexus vehicles with Dan Rosen, who did an outstanding job in getting me the "right" 2013 RX450h, and worked hard with us to complete the deal. David did the best orientation I have ever received (owned 6 Lexus), and even helped me use my Iphone5 in a safer and more efficient manner. They were a great team, which is a nice reflection on your company. I will share this experience with my friends. keep up the excellent work. More

Mark worked to help me find the right used car and brought it for me to see at work.. delivery was smooth and easy. I had after market leather seats installed and again they coordinated bringing the c brought it for me to see at work.. delivery was smooth and easy. I had after market leather seats installed and again they coordinated bringing the car back and leaving me a loaner..it was a very good experience. :) More

My experience with Terris Cooper/Sales Consultant at Woodfield Lexus was outstanding! He not only possesses vast product knowledge but is also capable of articulating and explaining this informati Woodfield Lexus was outstanding! He not only possesses vast product knowledge but is also capable of articulating and explaining this information in an understandable and most patient manner. When I needed information outside his realm of expertise, he immediately contacted others within the organization to aid in satisfying my concerns and questions. Terris was very polite and attentive in facilitating the complete process for obtaining my new vehicle. I look forward to working with him again. More

This is the dealership and the team you want to work with when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is the man when it come to Lexus technology - he will have you using your bluetooth phone, iTunes music, and Navigation system in no time. This is our third Lexus car - and we always work with Keith Ullberg when we have our car serviced at Woodfield Lexus. His customer service and Lexus maintenance knowledge is second to none. You will definitely have a great car buying and service experience with this group of professionals! More

I was walking through the lot and looking at the used certified pre owned SUV's when Randy Josefik walked up to me and asked if he could answer any questions I might have. I then described exactly what certified pre owned SUV's when Randy Josefik walked up to me and asked if he could answer any questions I might have. I then described exactly what I wanted to accomplish in the purchase of an automobile. After listening to me describe the vehicle I wanted and the options I wanted as well as the pricing I wished to stay within Randy put me into an SUV/hybrid for a test drive and it had every feature I wanted. Randy had truly listened to what I said! Randy answered all of my questions and worked with me at the dealership and then with my husband by phone to facilitate my purchase. It was a late night for all involved but Randy Patiently walked me through the contractual information then waited while I met with Financing to complete the transaction. Alex was great and explained each and every icon on the dashboard, set up my blue tooth, my garage door opener buttons and answered all of my technical questions. The service department filled the tank and washed the vehicle and helped me unload my trade in and move everything into the new purchase. All in all I was more than pleased with the entire experience and drove home that night with my new plates on and everything I wanted in a vehicle at my fingertips. I would highly recommend Woodfield Lexus and Randy Josefik as well as the entire staff. More

I've spent a lot of time in car dealerships in the past couple of years. I've bought a couple cars myself, and I've helped some friends and family out since I'm somewhat of a car guy. I tend to be lee past couple of years. I've bought a couple cars myself, and I've helped some friends and family out since I'm somewhat of a car guy. I tend to be leery of larger dealerships because I feel like they become less personable and more mechanical in their operations, which generally results in a less friendly and less personal experience. And on top of that, they're generally harder to deal with if there is a problem after the sale. That was absolutely not the case with Woodfield Lexus. I worked with Mark Demma while I was there, and he could not have possibly been more helpful. He came in on his day off because it was the only time I could make it in, and he was always ready for me when I got there. And there was no one there trying to oversell anything. I didn't feel pressured at all, and I felt relaxed the whole time I was there. The actual purchasing process was very smooth compared to a lot of other dealerships I've been to, and I got a fantastic deal on the car I bought. I had been looking for awhile for this car. I knew exactly what I wanted, and I was very picky. I ended up getting what I wanted and then some, and for a price that was better than I could have hoped for. After the purchase, Mark stayed in contact with me. Not because he wanted me to buy more cars, but just because he wanted to make sure I was enjoying my new ride. What more could you ask for? More