Woodfield Lexus

I honestly didn't know to expect from Woodfield Lexus as my wife and I are frequent customers at a competitor Lexus dealership in the North Shore of Chicago. Upon looking up and researching dealer rating as my wife and I are frequent customers at a competitor Lexus dealership in the North Shore of Chicago. Upon looking up and researching dealer ratings, Woodfield had a significantly higher rating on dealerrater.com and also Yelp as well. What also caught my attention was Terris Cooper's stellar review/track record. I decided to give him a shot, so I gave him a call early in the morning to make sure he was in office and he called me back leaving a message stating he was. I texted back and forth with him through the afternoon and was very responsive to my inquiries regard my vehicle of interest. I arrived at the dealership later on in the day and met with Terris. I checked out the car with my father and immediately began negotiations. When it was all said and done, one word to describe Terris Cooper: Professional. From start to finish, Terris was attentive, very direct and to the point with very little xx. We worked with his sales manager Glen and both were very upfront about pricing and to tell you the truth, I expected to do a ton of haggling but it ended up being as painless as possible. We agreed upon a mutual price and it was fairly smooth sailing from there. I would recommend anybody in the Chicagoland area to visit Woodfield Lexus, but primarily Terris Cooper. He ended up staying late past the time he was supposed to leave and help me set up the navi/electronics and went through the whole car to set it up. I'm impressed with his patience and knowledge and would definitely give him my future business down the road. More

We knew that we wanted a Lexus RX350. We were shopping for the right dealership, the right price, and the right color of car. We had been to a few Lexus dealerships and had driven the RX350. We had not for the right dealership, the right price, and the right color of car. We had been to a few Lexus dealerships and had driven the RX350. We had not been to Woodfield Lexus, but we found them on the internet. Their website is great because it pictures and describes the cars they have; we were not told to call the dealership to find out what they had. We drove in on a Friday morning and met Dan Rosen, who became our salesman. They had many RX350s to chose from and several that we were interested in. When we finally selected the one we liked the best, the process was pretty simple. We arrived at a price. We told Dan we were going to go to lunch to think about it. After lunch, we called Dan, returned to the dealership, and finalized the deal with Yasmine Azam. We also met Josh Resnick, the GM. The next morning our beautiful new car was waiting for us. Dave Gustafson spent about an hour going over the controls, etc., and then we were on the road. We have had the car for a little over 2 months and have found it to be a terrific car. We are happy with the Lexus and also with Woodfield Lexus. More

I made an appointment to see the car I wanted and it was thoroughly cleaned and waiting when we arrived. The negotiation was transparent and fair. Even though I gave Terris and the sales director Robert a h thoroughly cleaned and waiting when we arrived. The negotiation was transparent and fair. Even though I gave Terris and the sales director Robert a hard time with a ton of questions and challenges they stayed friendly and open through it all. When I asked for a moment (or three) to discuss something in private with my fiance, they were gracious enough to give us the time we needed. Never did I feel like I was being pushed or coerced or that they were using sales tactics against me. My end result was a fair price and competitive financing on the exact car I wanted. The lounge made those long downtime moments comfortable. The coffee and donuts were premium. At one point a family had their kids running around and the receptionist graciously showed them to the private kids play room. After my sale was finish, Terris took the time to walk me through all the features of my car. The service team had left a few areas of wax on the car and he took the time to wipe them off myself and install my plates. I drove away with freshly waxed car, new plates installed. Lets be honest- buying a car in general is not the most fun experience. Terris and the team at Woodfield made it phenomenal. There's nothing about the experience I would change. More

Our salesman, Marty, was by far the most fantastic car salesman I have ever worked with. We have purchased two cars from him. On our first purchase Marty provided us with excellent supportive materials salesman I have ever worked with. We have purchased two cars from him. On our first purchase Marty provided us with excellent supportive materials regarding the car we were interested in such as safety data, how well the car maintains its value as it ages, comparison to other similar vehicles, etc. On our second purchase Marty saw an opportunity for us to upgrade our car by two years with very little monetary outlay on our part. He called us and we went to see the car. By the time we arrived the car had been sold. However, we still looked at the financials involved and Marty said he could order the car with exactly what I wanted on it. Since it would take two weeks for the car to come in Marty gave us a very nice Lexus to drive until our car arrived. Marty gets just as excited about your new car as you are. He loves to make sure that purchasing a car is an exciting and positive experience. His follow up is incredible. He calls us on a regular basis to make sure we are happy and find out if there is anything he can help us with. I HIGHLY recommend Marty and, with as much enthusiasm, Woodfield Lexus. I am a customer for life. More

I needed to trade in my old Lexus and came to the dealer where it was originally purchased because we were always treated well here. I got a great car at a great price. If I am going to drop money on a where it was originally purchased because we were always treated well here. I got a great car at a great price. If I am going to drop money on a luxury car, aside from getting a quality automobile, I expect good customer service and a service center which is not a bunch of vultures trying to get me to pay for thing I don't need. There are other car dealers in the area I won't consider visiting again specifically for these reasons. I got great customer service all around and when I brought my old Lexus in for service, Keith Ullberg was extremely helpful, then when I wanted to look into getting a new car, he introduced me Mark Demma and after Mark got me into a new Lexus, Alex Flores was great about walking me through the features of my new car. Very happy with my new car and very happy with the quality of customer service. More

Terris was incredibly helpful, knowledgable, and patient. He knows the in's and out's of this business. He gives advice objectively, and made it really easy to understand my options. He drove me to the Toyot He knows the in's and out's of this business. He gives advice objectively, and made it really easy to understand my options. He drove me to the Toyota dealership down the street, where he explained the Toyota Matrix to me. He test drove it along with me and ended up selling it to me as well. Terris is the type of salesman who makes one feel incredibly comfortable. I never felt like he was trying to upsell me, but rather provide me the best car and finances for me. He also helped me trade my car in, which seems daunting but Terris made it feel like a piece of cake! I will always go back to him for any cars I buy in the future, and would recommend him to anyone. More

I was a 15 year customer of Arlington Lexus but left them recently over a serious service issue. Paul Grossman handled my 2010 RX450h service with such professtionalism it convinced us to stay with your firm recently over a serious service issue. Paul Grossman handled my 2010 RX450h service with such professtionalism it convinced us to stay with your firm, which resulted in my son and I to buy 2 new Lexus vehicles with Dan Rosen, who did an outstanding job in getting me the "right" 2013 RX450h, and worked hard with us to complete the deal. David did the best orientation I have ever received (owned 6 Lexus), and even helped me use my Iphone5 in a safer and more efficient manner. They were a great team, which is a nice reflection on your company. I will share this experience with my friends. keep up the excellent work. More

Mark worked to help me find the right used car and brought it for me to see at work.. delivery was smooth and easy. I had after market leather seats installed and again they coordinated bringing the c brought it for me to see at work.. delivery was smooth and easy. I had after market leather seats installed and again they coordinated bringing the car back and leaving me a loaner..it was a very good experience. :) More

My experience with Terris Cooper/Sales Consultant at Woodfield Lexus was outstanding! He not only possesses vast product knowledge but is also capable of articulating and explaining this informati Woodfield Lexus was outstanding! He not only possesses vast product knowledge but is also capable of articulating and explaining this information in an understandable and most patient manner. When I needed information outside his realm of expertise, he immediately contacted others within the organization to aid in satisfying my concerns and questions. Terris was very polite and attentive in facilitating the complete process for obtaining my new vehicle. I look forward to working with him again. More

This is the dealership and the team you want to work with when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is the man when it come to Lexus technology - he will have you using your bluetooth phone, iTunes music, and Navigation system in no time. This is our third Lexus car - and we always work with Keith Ullberg when we have our car serviced at Woodfield Lexus. His customer service and Lexus maintenance knowledge is second to none. You will definitely have a great car buying and service experience with this group of professionals! More