Woodfield Lexus

The staff were friendly. My waiting time was very close to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. More

I have been working with Sean Horvath for a number of years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and persona years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and personal service that I receive. Sean is a great representative for the dealership! More

We just purchased a new 2014 Lexus ES 350 from Mr. Terris Cooper at Woodfield Lexus and couldn't be happier! We were very comfortable with Terris and the staff of Woodfield Lexus throughout the entire purc Cooper at Woodfield Lexus and couldn't be happier! We were very comfortable with Terris and the staff of Woodfield Lexus throughout the entire purchasing process. His low pressure, honest approach in dealing with us was very much appreciated. We were also very impressed with his detailed knowledge of the vehicle. The formal paper work process on the day we picked our car up was organized, efficient, and clearly explained every step of the way. We would definitely purchase another vehicle from Terris Cooper and Woodfield Lexus in the future! More

Concerned about an intermittent noise problem; rt/rear wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered. The noise hasn't resurfaced. Everyone was nice, got my car washed. I'm a happy guy. More

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiat several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer. I contacted Pat about purchasing my new Lexus. He was very forthcoming and gave me a decent price off the bat. I asked if he could come down lower by another $500. He put me on hold and came back and said that his manager said Yes. I thanked him and told him I'd get back to him. He called me the next day to follow up. I do feel bad that I was unable to give Pat this sale, but I hope this review will help him get more sales. The only reason I did not purchase from Woodfield Lexus is because I live in the city and the dealership was 26 miles away from me. The price I received was the lowest price out of the 5 dealerships that I contacted. Unfortunately, for him McGrath was alot closer to me. However, I felt that I needed to give Pat credit for making negotiations for a new car very easy and with no high pressure sales. More

Mark was great salesperson! Very attentive very knowlegeable very professional and courteous! He followed up on all the details. Made the whole experience pleasurable. Dave assisted with the techno knowlegeable very professional and courteous! He followed up on all the details. Made the whole experience pleasurable. Dave assisted with the technology and was excellent. Explained everything !!! Both were great! Love our new Lexus RX !! More

I have bought three cars now from Mark Demma. He patiently looked for me for a few months so I could find the perfect car. He fulfilled all of my expectations and was very courteous and made the car patiently looked for me for a few months so I could find the perfect car. He fulfilled all of my expectations and was very courteous and made the car buying process very easy. The paperwork was fast and he really made the whole experience enjoyable for me. I will definitely be purchasing a car from him again. Thank you Mark Demma and Woodfield Lexus for the great service! -Kristina from Chicago More

I honestly didn't know to expect from Woodfield Lexus as my wife and I are frequent customers at a competitor Lexus dealership in the North Shore of Chicago. Upon looking up and researching dealer rating as my wife and I are frequent customers at a competitor Lexus dealership in the North Shore of Chicago. Upon looking up and researching dealer ratings, Woodfield had a significantly higher rating on dealerrater.com and also Yelp as well. What also caught my attention was Terris Cooper's stellar review/track record. I decided to give him a shot, so I gave him a call early in the morning to make sure he was in office and he called me back leaving a message stating he was. I texted back and forth with him through the afternoon and was very responsive to my inquiries regard my vehicle of interest. I arrived at the dealership later on in the day and met with Terris. I checked out the car with my father and immediately began negotiations. When it was all said and done, one word to describe Terris Cooper: Professional. From start to finish, Terris was attentive, very direct and to the point with very little xx. We worked with his sales manager Glen and both were very upfront about pricing and to tell you the truth, I expected to do a ton of haggling but it ended up being as painless as possible. We agreed upon a mutual price and it was fairly smooth sailing from there. I would recommend anybody in the Chicagoland area to visit Woodfield Lexus, but primarily Terris Cooper. He ended up staying late past the time he was supposed to leave and help me set up the navi/electronics and went through the whole car to set it up. I'm impressed with his patience and knowledge and would definitely give him my future business down the road. More

We knew that we wanted a Lexus RX350. We were shopping for the right dealership, the right price, and the right color of car. We had been to a few Lexus dealerships and had driven the RX350. We had not for the right dealership, the right price, and the right color of car. We had been to a few Lexus dealerships and had driven the RX350. We had not been to Woodfield Lexus, but we found them on the internet. Their website is great because it pictures and describes the cars they have; we were not told to call the dealership to find out what they had. We drove in on a Friday morning and met Dan Rosen, who became our salesman. They had many RX350s to chose from and several that we were interested in. When we finally selected the one we liked the best, the process was pretty simple. We arrived at a price. We told Dan we were going to go to lunch to think about it. After lunch, we called Dan, returned to the dealership, and finalized the deal with Yasmine Azam. We also met Josh Resnick, the GM. The next morning our beautiful new car was waiting for us. Dave Gustafson spent about an hour going over the controls, etc., and then we were on the road. We have had the car for a little over 2 months and have found it to be a terrific car. We are happy with the Lexus and also with Woodfield Lexus. More

I made an appointment to see the car I wanted and it was thoroughly cleaned and waiting when we arrived. The negotiation was transparent and fair. Even though I gave Terris and the sales director Robert a h thoroughly cleaned and waiting when we arrived. The negotiation was transparent and fair. Even though I gave Terris and the sales director Robert a hard time with a ton of questions and challenges they stayed friendly and open through it all. When I asked for a moment (or three) to discuss something in private with my fiance, they were gracious enough to give us the time we needed. Never did I feel like I was being pushed or coerced or that they were using sales tactics against me. My end result was a fair price and competitive financing on the exact car I wanted. The lounge made those long downtime moments comfortable. The coffee and donuts were premium. At one point a family had their kids running around and the receptionist graciously showed them to the private kids play room. After my sale was finish, Terris took the time to walk me through all the features of my car. The service team had left a few areas of wax on the car and he took the time to wipe them off myself and install my plates. I drove away with freshly waxed car, new plates installed. Lets be honest- buying a car in general is not the most fun experience. Terris and the team at Woodfield made it phenomenal. There's nothing about the experience I would change. More