Woodfield Lexus

I was a 15 year customer of Arlington Lexus but left them recently over a serious service issue. Paul Grossman handled my 2010 RX450h service with such professtionalism it convinced us to stay with your firm recently over a serious service issue. Paul Grossman handled my 2010 RX450h service with such professtionalism it convinced us to stay with your firm, which resulted in my son and I to buy 2 new Lexus vehicles with Dan Rosen, who did an outstanding job in getting me the "right" 2013 RX450h, and worked hard with us to complete the deal. David did the best orientation I have ever received (owned 6 Lexus), and even helped me use my Iphone5 in a safer and more efficient manner. They were a great team, which is a nice reflection on your company. I will share this experience with my friends. keep up the excellent work. More

Mark worked to help me find the right used car and brought it for me to see at work.. delivery was smooth and easy. I had after market leather seats installed and again they coordinated bringing the c brought it for me to see at work.. delivery was smooth and easy. I had after market leather seats installed and again they coordinated bringing the car back and leaving me a loaner..it was a very good experience. :) More

My experience with Terris Cooper/Sales Consultant at Woodfield Lexus was outstanding! He not only possesses vast product knowledge but is also capable of articulating and explaining this informati Woodfield Lexus was outstanding! He not only possesses vast product knowledge but is also capable of articulating and explaining this information in an understandable and most patient manner. When I needed information outside his realm of expertise, he immediately contacted others within the organization to aid in satisfying my concerns and questions. Terris was very polite and attentive in facilitating the complete process for obtaining my new vehicle. I look forward to working with him again. More

This is the dealership and the team you want to work with when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is when you buy a new car! Sales Associate, Eugene Merlin worked hard for us, and we walked away with a beautiful car at a great price! Alex Flores is the man when it come to Lexus technology - he will have you using your bluetooth phone, iTunes music, and Navigation system in no time. This is our third Lexus car - and we always work with Keith Ullberg when we have our car serviced at Woodfield Lexus. His customer service and Lexus maintenance knowledge is second to none. You will definitely have a great car buying and service experience with this group of professionals! More

I was walking through the lot and looking at the used certified pre owned SUV's when Randy Josefik walked up to me and asked if he could answer any questions I might have. I then described exactly what certified pre owned SUV's when Randy Josefik walked up to me and asked if he could answer any questions I might have. I then described exactly what I wanted to accomplish in the purchase of an automobile. After listening to me describe the vehicle I wanted and the options I wanted as well as the pricing I wished to stay within Randy put me into an SUV/hybrid for a test drive and it had every feature I wanted. Randy had truly listened to what I said! Randy answered all of my questions and worked with me at the dealership and then with my husband by phone to facilitate my purchase. It was a late night for all involved but Randy Patiently walked me through the contractual information then waited while I met with Financing to complete the transaction. Alex was great and explained each and every icon on the dashboard, set up my blue tooth, my garage door opener buttons and answered all of my technical questions. The service department filled the tank and washed the vehicle and helped me unload my trade in and move everything into the new purchase. All in all I was more than pleased with the entire experience and drove home that night with my new plates on and everything I wanted in a vehicle at my fingertips. I would highly recommend Woodfield Lexus and Randy Josefik as well as the entire staff. More

I've spent a lot of time in car dealerships in the past couple of years. I've bought a couple cars myself, and I've helped some friends and family out since I'm somewhat of a car guy. I tend to be lee past couple of years. I've bought a couple cars myself, and I've helped some friends and family out since I'm somewhat of a car guy. I tend to be leery of larger dealerships because I feel like they become less personable and more mechanical in their operations, which generally results in a less friendly and less personal experience. And on top of that, they're generally harder to deal with if there is a problem after the sale. That was absolutely not the case with Woodfield Lexus. I worked with Mark Demma while I was there, and he could not have possibly been more helpful. He came in on his day off because it was the only time I could make it in, and he was always ready for me when I got there. And there was no one there trying to oversell anything. I didn't feel pressured at all, and I felt relaxed the whole time I was there. The actual purchasing process was very smooth compared to a lot of other dealerships I've been to, and I got a fantastic deal on the car I bought. I had been looking for awhile for this car. I knew exactly what I wanted, and I was very picky. I ended up getting what I wanted and then some, and for a price that was better than I could have hoped for. After the purchase, Mark stayed in contact with me. Not because he wanted me to buy more cars, but just because he wanted to make sure I was enjoying my new ride. What more could you ask for? More

My wife and I purchased a car a couple months ago from Terris. I was a little nervous because this was our first luxury car. From the initial introduction Terris was able to answer all of our silly quest Terris. I was a little nervous because this was our first luxury car. From the initial introduction Terris was able to answer all of our silly questions. Never once did I feel pushed. I am so happy with my car! I love my Lexus. I would recommend him to all my friends and family. More

The entire visit from being introduced and shaking Mario's hand, to the final shake and sealing the deal...was one of the few positive experiences i've ever had with a dealership. They were willing to Mario's hand, to the final shake and sealing the deal...was one of the few positive experiences i've ever had with a dealership. They were willing to work with the price I had in mind and made sure I purchased a vehicle I was happy with. This was my first hybrid experience and Mario went above and beyond to ensure I was comfortable and understood every aspect of the decision I was making. Anyone seeking a new hybrid should definitely go to Woodfield Lexus. Its employees like Mario that sustain any business large or small. Lexus of Woodfield, thank you for the great experience and I applaud your level of professionalism and commitment to customer satisfaction. More

My experience at Woodfield Lexus was absolutely exceptional. I was a first time car buyer, and I am thrilled I purchased my car through them. Although Volvos are not their focus at Woodfield Lexus, exceptional. I was a first time car buyer, and I am thrilled I purchased my car through them. Although Volvos are not their focus at Woodfield Lexus, Igor took the time to introduce me to the car and answer any questions I had. Moreover, if he did not have the answer, he found the answer for me. Igor was an exceptional listener, and was never pushy. In addition, Igor, as well as the gentleman in used car finance, were incredibly understanding and respectful of my monthly car budget. Although it took a great deal of time and effort on their part, they truly did whatever the could to work with me. Igor and his coworkers used a team selling approach, which engaged me as a buyer. (even the lady who helped me with financing and purchasing was super friendly!) To add, Igor and the individuals at Woodfield Lexus are professional, courteous, personable and ambitious. Finally, two days after I drove away with my car, I received a follow-up call from Igor thanking me for my business and checking in to make sure I was happy with my new automobile. Overall, it was an awesome experience and I would highly recommend this dealership, especially Igor and his team, to anyway looking to purchase a car. More

Drove 180 miles for this experience and was not disappointed. Great price, staff, and service. Couldn't have gotten this price from any dealership in my area. My request for transfer of equipment f disappointed. Great price, staff, and service. Couldn't have gotten this price from any dealership in my area. My request for transfer of equipment from trade to purchased vehicle was handled perfectly. They even washed the mats I transferred! More