Woodfield Lexus

I am always treated with courtesy. Service and repairs on my car are performed to high standards. The customer lounge is comfortable and provides nice refreshments while waiting. my car are performed to high standards. The customer lounge is comfortable and provides nice refreshments while waiting. More

We recently purchased a new Lexus at the Woodfield Lexus in Shaumburg, Il. Our sales consultant was Terris Cooper. Terris provided by far, the best car buying experience we have had to date. He was extremel in Shaumburg, Il. Our sales consultant was Terris Cooper. Terris provided by far, the best car buying experience we have had to date. He was extremely knowledgeable about the complexities of the car. He was able to explain everything to us in a calm and understandable fashion. He was friendly and more interested in helping us than pushing a sale. We highly recommend this dealership and, in particular, Terris Cooper. More

This is my third leased car from Woodfield Lexus. Jacques has been my salesperson through each lease and does an excellent job for the customer. Alex was the Delivery Specialist who walked me throu Jacques has been my salesperson through each lease and does an excellent job for the customer. Alex was the Delivery Specialist who walked me through the features on the SUV. He identified the new features and review the operation of car very well. Caryn did an excellent job of working through the paper work that needed to be done. Besides being treated very well by the sales side of the dealership, I have had outstanding service led by Dave Therman with whom I have dealt over 6 years with two different SUV's and now beginning another 3 years. The service provided by Woodfield Lexus is the major reason that I have returned to lease another SUV for the third time. Because of the way that you are treated and service provided by the people in the dealership, Woodfield Lexus is a very good place to do business. More

Terris was very helpful and friendly during the entire sales process. He even made himself available to answer any questions after hours, great customer service. sales process. He even made himself available to answer any questions after hours, great customer service. More

While both Dan and Yasmine were top notch, Alex was incredibly helpful. He asked the right questions to get us through the "introduction" of the technological aspects of the car in a quick fashion. H incredibly helpful. He asked the right questions to get us through the "introduction" of the technological aspects of the car in a quick fashion. He understood that we had past experience with such matters and, without shortchanging our learning curve, guided us through the process with humor and respect (we're old and not quite as savvy as younger people may be with technology). He has a very good demeanor and will go far. More

Good work but this is the third oxygen sensor that went bad on my 2002 RX 300. And they aren't cheap. Be nice if they gave you a quantity discount! But your staff is friendly, until I can afford a new one bad on my 2002 RX 300. And they aren't cheap. Be nice if they gave you a quantity discount! But your staff is friendly, until I can afford a new one I will keep coming back to fix this one. More

Why n/a on customer service and quality of work? Well, I purchased a new Lexus 1 month ago and have not had any service done yet, so not having service done yet is a good thing, yes? That takes care of th I purchased a new Lexus 1 month ago and have not had any service done yet, so not having service done yet is a good thing, yes? That takes care of that "why". Friendliness ? Well Dan Rosen is as friendly and accommodating as they come and is easy too, I had him twisted around my little finger in no time and he did not even know it, or was it the other way around??? Really was a pleasant experience , well, as pleasant as it can be when dropping 50k. Dan is friendly, professional, knowledgeable,....... and fast, got those papers for me to sign in no time, faster than a speeding bullet, perhaps we should call him " SuperDan". Now Dave Gustafson the "Delivery Manager", ever hear of that position before? Well for an old coot like me who thinks a cassette is the newest thing, Dave is a necessity. He showed me things this new car has that I still do not remember where they are or what they do but he understands that I will not be able to take it all in at the same time. Remember I am still in shock/mourning at this time from signing the check. I have a standing invitation from Dave to stop by any time and he will explain the newest thing that I do not understand. I am still trying to get used to starting the auto without a key so you know the depths of my option ignorance. Dave also showed me the secret thing/place in the car that the salesmen do not even know about, so Dan, I am sorry to break this to you but now you know, Dave has been holding back this info. I hope you will still be friends. The overall experience was fine as I hope you can surmise from my comments. The free food on Saturday seemed to be a big hit and I am not sure that all the people eating were customers either. PRICE? Well, I was satisfied, but being the pessimist I am, I will always wonder if I left something on the table. I said "can you live with this" and Dan said "sure", that was that and the deal was done. No waiting in a small office for 20 minutes while Dan checked with the "Sales Manager" leaving me to sweat bullets during the wait. So long story short, sure I would buy from this team again, . It is a nice, professional, courteous and respectful dealership with like employees. ps DAVE, I am going to use that secret thing/place you told me about some day soon!!!! ps Merry Christmas or any of the other forms of celebration you choose at this time of the year. More

Dan and the staff made the purchase of our second Lexus effortless and provided excellent service. Dan worked with finding us the vehicle that was within our price range and fit our needs. effortless and provided excellent service. Dan worked with finding us the vehicle that was within our price range and fit our needs. More

Salesman showed thorough knowledge of product. Used both professionalism & humor when explaining car features so as not to bore us to death. Fantastic all around experince. professionalism & humor when explaining car features so as not to bore us to death. Fantastic all around experince. More

Brought my car for oil change. After it has been serviced I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand acc I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand accidents happen; however I do not appreciate it wasn't pointed out with the assurance that it'll be fixed. It is fixed now, doesn't look like brand new, just okay. My car has less than 5,000 miles, and I purchased it at your dealership. The service consultant, was very rude, unresponsive and never reassured me or apologized. She even ignored calling me and notifying when my car was ready. I had to call myself to find out. I feel that I did not deserve her attitude, after all she is there for the customer and should not be acting like she owns the place and treats people like they are worthless sh..!!! After all it was one of the service's employee mistake. Very dissatisfied!!! More