Woodfield Lexus

Salesman showed thorough knowledge of product. Used both professionalism & humor when explaining car features so as not to bore us to death. Fantastic all around experince. professionalism & humor when explaining car features so as not to bore us to death. Fantastic all around experince. More

Brought my car for oil change. After it has been serviced I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand acc I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand accidents happen; however I do not appreciate it wasn't pointed out with the assurance that it'll be fixed. It is fixed now, doesn't look like brand new, just okay. My car has less than 5,000 miles, and I purchased it at your dealership. The service consultant, was very rude, unresponsive and never reassured me or apologized. She even ignored calling me and notifying when my car was ready. I had to call myself to find out. I feel that I did not deserve her attitude, after all she is there for the customer and should not be acting like she owns the place and treats people like they are worthless sh..!!! After all it was one of the service's employee mistake. Very dissatisfied!!! More

Working with David was a pleasure. He was clear and consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled s consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled service. More

The staff were friendly. My waiting time was very close to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. More

I have been working with Sean Horvath for a number of years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and persona years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and personal service that I receive. Sean is a great representative for the dealership! More

We just purchased a new 2014 Lexus ES 350 from Mr. Terris Cooper at Woodfield Lexus and couldn't be happier! We were very comfortable with Terris and the staff of Woodfield Lexus throughout the entire purc Cooper at Woodfield Lexus and couldn't be happier! We were very comfortable with Terris and the staff of Woodfield Lexus throughout the entire purchasing process. His low pressure, honest approach in dealing with us was very much appreciated. We were also very impressed with his detailed knowledge of the vehicle. The formal paper work process on the day we picked our car up was organized, efficient, and clearly explained every step of the way. We would definitely purchase another vehicle from Terris Cooper and Woodfield Lexus in the future! More

Concerned about an intermittent noise problem; rt/rear wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered. The noise hasn't resurfaced. Everyone was nice, got my car washed. I'm a happy guy. More

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiat several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer. I contacted Pat about purchasing my new Lexus. He was very forthcoming and gave me a decent price off the bat. I asked if he could come down lower by another $500. He put me on hold and came back and said that his manager said Yes. I thanked him and told him I'd get back to him. He called me the next day to follow up. I do feel bad that I was unable to give Pat this sale, but I hope this review will help him get more sales. The only reason I did not purchase from Woodfield Lexus is because I live in the city and the dealership was 26 miles away from me. The price I received was the lowest price out of the 5 dealerships that I contacted. Unfortunately, for him McGrath was alot closer to me. However, I felt that I needed to give Pat credit for making negotiations for a new car very easy and with no high pressure sales. More

Mark was great salesperson! Very attentive very knowlegeable very professional and courteous! He followed up on all the details. Made the whole experience pleasurable. Dave assisted with the techno knowlegeable very professional and courteous! He followed up on all the details. Made the whole experience pleasurable. Dave assisted with the technology and was excellent. Explained everything !!! Both were great! Love our new Lexus RX !! More

I have bought three cars now from Mark Demma. He patiently looked for me for a few months so I could find the perfect car. He fulfilled all of my expectations and was very courteous and made the car patiently looked for me for a few months so I could find the perfect car. He fulfilled all of my expectations and was very courteous and made the car buying process very easy. The paperwork was fast and he really made the whole experience enjoyable for me. I will definitely be purchasing a car from him again. Thank you Mark Demma and Woodfield Lexus for the great service! -Kristina from Chicago More