Woodfield Lexus

While both Dan and Yasmine were top notch, Alex was incredibly helpful. He asked the right questions to get us through the "introduction" of the technological aspects of the car in a quick fashion. H incredibly helpful. He asked the right questions to get us through the "introduction" of the technological aspects of the car in a quick fashion. He understood that we had past experience with such matters and, without shortchanging our learning curve, guided us through the process with humor and respect (we're old and not quite as savvy as younger people may be with technology). He has a very good demeanor and will go far. More

Good work but this is the third oxygen sensor that went bad on my 2002 RX 300. And they aren't cheap. Be nice if they gave you a quantity discount! But your staff is friendly, until I can afford a new one bad on my 2002 RX 300. And they aren't cheap. Be nice if they gave you a quantity discount! But your staff is friendly, until I can afford a new one I will keep coming back to fix this one. More

Why n/a on customer service and quality of work? Well, I purchased a new Lexus 1 month ago and have not had any service done yet, so not having service done yet is a good thing, yes? That takes care of th I purchased a new Lexus 1 month ago and have not had any service done yet, so not having service done yet is a good thing, yes? That takes care of that "why". Friendliness ? Well Dan Rosen is as friendly and accommodating as they come and is easy too, I had him twisted around my little finger in no time and he did not even know it, or was it the other way around??? Really was a pleasant experience , well, as pleasant as it can be when dropping 50k. Dan is friendly, professional, knowledgeable,....... and fast, got those papers for me to sign in no time, faster than a speeding bullet, perhaps we should call him " SuperDan". Now Dave Gustafson the "Delivery Manager", ever hear of that position before? Well for an old coot like me who thinks a cassette is the newest thing, Dave is a necessity. He showed me things this new car has that I still do not remember where they are or what they do but he understands that I will not be able to take it all in at the same time. Remember I am still in shock/mourning at this time from signing the check. I have a standing invitation from Dave to stop by any time and he will explain the newest thing that I do not understand. I am still trying to get used to starting the auto without a key so you know the depths of my option ignorance. Dave also showed me the secret thing/place in the car that the salesmen do not even know about, so Dan, I am sorry to break this to you but now you know, Dave has been holding back this info. I hope you will still be friends. The overall experience was fine as I hope you can surmise from my comments. The free food on Saturday seemed to be a big hit and I am not sure that all the people eating were customers either. PRICE? Well, I was satisfied, but being the pessimist I am, I will always wonder if I left something on the table. I said "can you live with this" and Dan said "sure", that was that and the deal was done. No waiting in a small office for 20 minutes while Dan checked with the "Sales Manager" leaving me to sweat bullets during the wait. So long story short, sure I would buy from this team again, . It is a nice, professional, courteous and respectful dealership with like employees. ps DAVE, I am going to use that secret thing/place you told me about some day soon!!!! ps Merry Christmas or any of the other forms of celebration you choose at this time of the year. More

Dan and the staff made the purchase of our second Lexus effortless and provided excellent service. Dan worked with finding us the vehicle that was within our price range and fit our needs. effortless and provided excellent service. Dan worked with finding us the vehicle that was within our price range and fit our needs. More

Salesman showed thorough knowledge of product. Used both professionalism & humor when explaining car features so as not to bore us to death. Fantastic all around experince. professionalism & humor when explaining car features so as not to bore us to death. Fantastic all around experince. More

Brought my car for oil change. After it has been serviced I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand acc I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand accidents happen; however I do not appreciate it wasn't pointed out with the assurance that it'll be fixed. It is fixed now, doesn't look like brand new, just okay. My car has less than 5,000 miles, and I purchased it at your dealership. The service consultant, was very rude, unresponsive and never reassured me or apologized. She even ignored calling me and notifying when my car was ready. I had to call myself to find out. I feel that I did not deserve her attitude, after all she is there for the customer and should not be acting like she owns the place and treats people like they are worthless sh..!!! After all it was one of the service's employee mistake. Very dissatisfied!!! More

Working with David was a pleasure. He was clear and consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled s consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled service. More

The staff were friendly. My waiting time was very close to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. More

I have been working with Sean Horvath for a number of years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and persona years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and personal service that I receive. Sean is a great representative for the dealership! More

We just purchased a new 2014 Lexus ES 350 from Mr. Terris Cooper at Woodfield Lexus and couldn't be happier! We were very comfortable with Terris and the staff of Woodfield Lexus throughout the entire purc Cooper at Woodfield Lexus and couldn't be happier! We were very comfortable with Terris and the staff of Woodfield Lexus throughout the entire purchasing process. His low pressure, honest approach in dealing with us was very much appreciated. We were also very impressed with his detailed knowledge of the vehicle. The formal paper work process on the day we picked our car up was organized, efficient, and clearly explained every step of the way. We would definitely purchase another vehicle from Terris Cooper and Woodfield Lexus in the future! More