Woodfield Lexus

Best Customer Service I've had my car serviced at other dealerships and Woodfield Lexus has been the best by far! They provided me with a loaner during the duration of my I've had my car serviced at other dealerships and Woodfield Lexus has been the best by far! They provided me with a loaner during the duration of my service and Mike from the service department was always in communication with me regarding the status of my repair. I will definitely rec commend Woodfield Lexus! More

A hugely unfortunate waste of time! My son and I went to Woodfield Lexus two weeks ago to look at their demos/ certified pre-owned cars. The dealership is dazzlingly beautiful, and we we My son and I went to Woodfield Lexus two weeks ago to look at their demos/ certified pre-owned cars. The dealership is dazzlingly beautiful, and we were greeted by friendly enthusiastic staff who offered us a variety of cold beverages. Our salesman told us they had no demos, and showed us some of there 2013 certified pre-owned cars that I test drove. Near the end of our visit, they suddenly remembered a "demo" that was exactly the color I wanted. I was told this car was just recently returned and not even on "the books." They told me the price they quoted me was very special. I loved the car, and told them I would return the next day with my husband to buy the car. That evening, while on the Woodfield Lexus website I found the same car at a price $600.00 less than the price quoted me. They had simply made up the story of this car just recently being returned and not even being "on the books." After talking to my salesman and the sales manager I was given a shifty explanation that what I saw was a leasing special from back in June. Funny, when I went back online I found that the prices quoted were guaranteed until September 2014. The sale online had nothing to do with leasing, it was a demo sale. Another disturbing finding was that there were several demos listed on the website, but I was initially told there were no demos currently available. Woodfield Lexus has a lovely facility and their people are friendly and enthusiastic. Don't be dazzled and fall into their trap of deceit and lies. We all deserve better treatment than this. More

Great purchase of a fantastic used Toyota Solara convertible I found the car of my dreams on line and I drove out to Woodfield Lexus. The salesperson was polite and very knowledgeable. I took an extremely long t I found the car of my dreams on line and I drove out to Woodfield Lexus. The salesperson was polite and very knowledgeable. I took an extremely long test drive and then negotiated a great deal. The finance department was the fastest, most accommodating I have ever used. More

Thank you On my trip from Glendale,AZ to Chicago I experienced a problem with the air bags on my RX. Since I purchased my car at Woodfield Lexus, I had NO hesi On my trip from Glendale,AZ to Chicago I experienced a problem with the air bags on my RX. Since I purchased my car at Woodfield Lexus, I had NO hesitation going to them for service. I didn't have an appointment so I thought I'd have to leave the car or at least be waiting a while. Not so, they took it in, fixed the problem and I was able to continue on my trip. I no longer live in the Chicago Area, but I was a customer of Woodfield Lexus for 11 years. I can HIGHLY recommend this dealership both for sales & service. More

Excellent New Car Purchase Experience We found Terris Cooper to be extremely professional and knowledgeable. A pleasure to work with. Quick to respond to questions whether in person, or We found Terris Cooper to be extremely professional and knowledgeable. A pleasure to work with. Quick to respond to questions whether in person, or via email or text. Many of the features of the RX-450H were new to us - Terris was excellent at teaching, and was flexible and helpful even when we dropped in unannounced. Caryn in Financing was easy to work with when schedules required us to come in multiple times. Excellent, easy experience. More

Mr. Mansour Excellent service and most friendly people. The sales people were most helpful and knowledgeable about what needed to be done for the car. The sales Excellent service and most friendly people. The sales people were most helpful and knowledgeable about what needed to be done for the car. The sales manager made sure everything was taken care of before I left. I highly recommend this place for all your needs for a car. More

Always great Known the family for 3 generations. Glad I hooked up with Josh and he has done a great job in servicing my auto needs, and also my service needs. Known the family for 3 generations. Glad I hooked up with Josh and he has done a great job in servicing my auto needs, and also my service needs. More

Unbelievable customer service here My wife and I were in the market for a luxury sedan and had narrowed down our choices to two cars; the Acura TL and the Lexus ES 350. To assist in our My wife and I were in the market for a luxury sedan and had narrowed down our choices to two cars; the Acura TL and the Lexus ES 350. To assist in our search, I sent out multiple requests for quotes using a few websites such as yahoo auto and car.com. I actually live close to a Lexus dealer, but we wanted to do our homework and get quotes from multiple dealerships across Chicagoland. In a very short time, I had quotes coming in from all over the place. Terris sent me a personalized email to which I responded. I was upfront with him and explained I was getting quotes from all over and that I was also considering the Acura TL. Terris responded with the best quote on the Lexus ES 350 I had received so far. He went one step further and provided links with information on comparisons of the Acura TL and the Lexus ES 350. Over the course of the day there were another couple correspondences, within one of which I had explained I was also trying to get a quote from my local dealership but was having one problem, the specifics of which are not important. Terris explained he used to work at my local dealership and told me who I should speak with to correct the problem I was experiencing. I took Terris' advice and as a result my local dealership was able to provide me with a quote that was equally as good as the Woodfield Lexus offer. Because of my preference of purchasing our new car at our local dealership, I was not able to close on a deal with Woodfield. However, the customer service I received from the Woodfield Lexus - Terris Cooper in particular - was outstanding. It was exactly what I had hoped I'd receive from a dealership selling luxury cars, at prices I don't take lightly. I was impressed with his quote but particularly impressed with Terris' willingness to provide me the information I needed, even if it increased the likelihood of me buying a car somewhere else. This is good customer service, compelling enough for me to create a DealerRater.com account to write this review. I will be recommending Terris and Woodfield Lexus to my friends who live in the Schaumburg area and anyone else in Chicagoland looking for a Lexus at a competitive and honest price. While circumstance led me to buy more local, this experience was much appreciated and worthy of note. More

Hard honest good worker This guy helped me find a reliable certified car I liked. We worked on it for a few days since I was going thru a bankruptcy discharge. I presented This guy helped me find a reliable certified car I liked. We worked on it for a few days since I was going thru a bankruptcy discharge. I presented him with all the documents he needed, and we finally agreed on a price and finalized it. He communicates quite well with the customer , and shows a friendly good personality. He even allowed me to bring my dog to the dealer to buy the car. More

1ST Big Boy Purchase Mr. Sassan Hashemi has been amazing. I came in with a few friends, who are very aware of the car buying procedures and negotiations, Sassan was upfron Mr. Sassan Hashemi has been amazing. I came in with a few friends, who are very aware of the car buying procedures and negotiations, Sassan was upfront with everything and did everything for me as he promised. With the car fully loaded and including the Warranty within by budget to also giving me a Lexus water bottle just in good faith. He's been an amazing person to work with and I will definitely be returning for future purchases and also referring friends and family to him. Not only has he given me an amazing deal but he has also been an awesome person. More