Woodfield Lexus

Leasing /buy They hold us for four months , took our down cash and our old car and assigned with new lease from December 2013 to April 2014 promised was a SUV They hold us for four months , took our down cash and our old car and assigned with new lease from December 2013 to April 2014 promised was a SUV delivery mid January and another two months just games games and games nobody likes games and lies . We could buy different car for the same price. After FOUR months they asked for $ 5.500 more. Do not believe anything they say, we will NOT recommend Woodfield Lexus as a trustful place to spend a 50 grand or above . - the Lexus Family . PRIVATE Response From: Woodfield Lexus Added: 5/22/2014 12:44:15 PM We have read your comments and would like to look into this matter. Can you please identify yourself, and provide me with the name of the sales person that you have been dealing with. Please send to robert@resnickautogroup.com. Thank you. Add a Private Response (This message has been read) PRIVATE Response From: Lexusclub Added: 5/22/2014 2:16:46 PM But if anyone cares there about the name of Woodfield Lexus the sales person Igor knows everything. I have all the paper work and proofs including pictures. The salesman himself did not much bad what we believe. The sales manager did play us back and forth. Add a Private Response PRIVATE Response From: Woodfield Lexus Added: 5/26/2014 1:55:28 PM Originally, you had requested to apply for credit on a vehicle that we had in stock. After we secured financing on your behalf, you requested a color change which resulted in a special order from the manufacture. As a courtesy, we allowed you to drive a service loaner free of charge during the wait. This was mainly done due to the lack of reliability of your trade-in vehicle and inclement weather fast approaching. When the vehicle arrived, approximately 100 days after the original loan approval, the loan application is required to be resubmitted. Unfortunately at that time Lexus Financial services was no longer willing to extend financing. When we learned of this news, Woodfield Lexus agreed to sell the vehicle at a lower price to try and aid in attaining financing. Lexus financial would still not extend financing based on the information that was being provided by the consumer. Despite the change in outcome, Woodfield Lexus did not attempt to charge you for any use of the rental vehicle. The deposit and trade-in vehicle were returned to you in a timely fashion after repeated calls requesting the return of the loaner vehicle. We are sorry that this happened, but Woodfield Lexus can not take responsibilty for your unfortunate circumstances. Add a Private Response (This message has been read) PRIVATE Response From: Lexusclub Added: 5/26/2014 11:56:00 PM Not truth is that there was any change of color. We came with exact colors to order and was told - yes we will have it tomorrow ( it was December 22 so shall be just the day before Christmas. It supose to be the Christmas present. Offff course item sold score before the end of the year is important to you . No one has told us - you didn't buy any car they just taking you on hold ..and We DID waited and waited ,from day to day ,being told that next Saturday will be shipping from Ohio , another week from somwhere els and so for. By the end of January they say that they have to order it from the factory so we waited till APRIL just to hear that our credit score went down (you checked it 12 times)..but if we pay $ 5,500 extra it will be fine. Off course we drove rental car from you what else could we drive since they took our car and cash ? What's your help now ? That you explaining just the dry talk of the sales person? They dared to laugh at our eyes! YES I WILL build my credit again but will NEVER recomand Woodfield Lexus Dealer ignored responding conversation More

Outstanding experience from start to finish! I would highly recommend, Terris Cooper and Woodfield Lexus to anyone who is looking to have a pleasant experience from start to finish! My hus I would highly recommend, Terris Cooper and Woodfield Lexus to anyone who is looking to have a pleasant experience from start to finish! My husband and I have owned the same GX 460 Lexus since 2003. It had just under 200,000 miles and still very reliable. I had been looking online at the new 2014 GX 460 Lexus when I got a call from Terris Cooper. After a few minutes of talking to him he made me feel like he wanted my business and it would be worth my time to drive from Chicago to Schaumburg, IL. I'm very happy I did because I ended up driving our new Lexus home that day and even got a fair trade in on my 2003 Lexus. Terris is very knowledgeable, honest and went out of his way to make purchasing a vehicle a no pressure pleasant experience. Before I left the dealership Terris went over all the details with me and the next day came into the city and assist us in setting up our personalized settings and went over the vehicle with my husband. I'm sure I will be taking my vehicle out to Woodfield Lexus for all my service needs. I was told if I couldn't get out to Schaumburg they would pick the car up for me, service it and bring it back to the city. I know Terris will be there to help answer any questions we may have in the future. Now that is service I have never had before. Having shopped and bought luxury vehicles from dealerships before, Terris Cooper and Woodfield Lexus certainly stands above all the rest! More

Oil change I've been going here since the purchase of my vehicle in '98. I love their service. My vehicle has over 300,000 miles. Great I've been going here since the purchase of my vehicle in '98. I love their service. My vehicle has over 300,000 miles. Great More

Service What makes my experience great is having Dave Therman always taking care of my needs;c all backs, scheduling and recommendations on service for the ca What makes my experience great is having Dave Therman always taking care of my needs;c all backs, scheduling and recommendations on service for the car. Thanks Dave for always providing a great experience. Dawn Tippit More

The minute we walked into this dealer, we could sense the relaxed atmosphere. They could not have been more accomodating, and made the purchase of our car a very pleasant experience from start to finish. T relaxed atmosphere. They could not have been more accomodating, and made the purchase of our car a very pleasant experience from start to finish. Terris Cooper, our salesman was non-pressuring, very knowledgeable and very professional to deal with. He was very patient going over the car features with us, making everything simple to understand. We were very happy with his follow up and communication. Yasmine, who handled the financing, made everything very simple & easy to understand. When we picked up our car, it was meticulously cleaned and ready to go. We love the car & had a truly nice experience at this dealer. More

Good service. Completed as promised re time. Service rep was very business like and friendly. This was the first 5000 mile service, and will certainly be back for future service needs. was very business like and friendly. This was the first 5000 mile service, and will certainly be back for future service needs. More

My experience with Woodfield Lexus and Mr. Foucre was excellent. This is my second Lexus that I have purchased from this dealership and salesman. I highly recommend Woodfield Lexus to anyone looking to p excellent. This is my second Lexus that I have purchased from this dealership and salesman. I highly recommend Woodfield Lexus to anyone looking to purchase a vehicle. More

What I appreciated most about working with Dan was his honest, clear approach to helping me lease the car. All the paperwork was exactly as he described, and the car is really exceptional. It was a pleasu honest, clear approach to helping me lease the car. All the paperwork was exactly as he described, and the car is really exceptional. It was a pleasure dealing with him. This is my second Lexus lease, and the detail and attention paid to me by everyone at Woodfield Lexus means I won't be going anywhere else. More

Sean is a great customer service staff! He always takes care of my car to insure it runs as smooth as possible. I would recommend him to all Lexus owners. care of my car to insure it runs as smooth as possible. I would recommend him to all Lexus owners. More

I would like to take this opportunity to express my gratitude to our salesperson at Woodfield Lexus. Terris Cooper was very professional, personable as well as knowledgeable on the GS350 that we we gratitude to our salesperson at Woodfield Lexus. Terris Cooper was very professional, personable as well as knowledgeable on the GS350 that we were inquiring about. I loved the fact that he was genuinely interested in us as customers and our expectations of our purchase. He was able to answer any question that we had on the vehicle. It was a pleasant experience as we did not feel any 'pressure' as we have in the past with car salesmen. We ended up agreeing on a price and drove our GS350 home the same day. Terris is a class act. Buying a luxury car should be a pleasant experience and not feel like you are being cheated, we were pleased and would definitely go back to Terris in the future. Best Regards, Michele and Stephen Newman More