Woodfield Lexus

A Customer-Focused Dealership Woodfield Lexus focuses on the experience of their customers. All of the team members ensure their customer's satisfaction and positive experience. Th Woodfield Lexus focuses on the experience of their customers. All of the team members ensure their customer's satisfaction and positive experience. This dealership has my continued loyalty. More

Free Oil Change We were in for the free oil change for a Certified Lexus LS 460 we purchased last Spring and a couple of minor issues. During the servicing it was no We were in for the free oil change for a Certified Lexus LS 460 we purchased last Spring and a couple of minor issues. During the servicing it was noted that original battery was very weak so we elected to have it replace. In addition, we updated the GPS system which frankly rather priceize. (sp). The driver's side front window which would only come down half way was fixed under warranty as it should have been. Overall, all personnel were friendly, helpful and performed their jobs at a very high standard. I can not think of one thing that could have been done better. One thing that really impressed us was that both Derek and Mandeep gave us their cards and stress the point if we had any questions to feel free to call them. PS Merlin, our salesman, followed up to be sure that the window fix was covered under warranty. An overall excellent experience. Gary and Judy Fish (Fish 501) More

60,000 mile service I have confidence that the work needed to be done will be professionally and if I experience any problems afterward, I will be treated fairly and prom I have confidence that the work needed to be done will be professionally and if I experience any problems afterward, I will be treated fairly and promptly. More

Trust I am always confident when I take my car in for service at this dealership. They are reliable and are ready to address any concerns you may have I am always confident when I take my car in for service at this dealership. They are reliable and are ready to address any concerns you may have. They will inform you of the time it will take to complete the service required and if necessary will provide a loaner. More

Used Car We shopped high and low for 2006-08 Honda Pilot. This was our 12th one for us to see! My wife and I were trying to find the best one in our price ra We shopped high and low for 2006-08 Honda Pilot. This was our 12th one for us to see! My wife and I were trying to find the best one in our price range. Next time we will come here first. We worked with Mark Demma who was never pushy just gave facts and answered questions. He was amazing to work with, like talking to family. My wife and I look forward to buying our next car from Mr. Demma. I highly recommend Mr. Demma if you are looking for a car. As for the car it was a 2007 Honda Pilot. Naturally you expect issues and just have to deal with in a vehicle of this age. The one they had looked like it came off the showroom floor. They didn't lie when we were told "not every used car goes on our lot we take in". They truly do only sell and present vehicles in amazing shape. After the previous 11 we saw this was the best hands down! If we could afford a new Lexus, or if you can, I wouldn't hesitate to visit this dealer before buying. We wasted so much time visiting other dealers which we have very little with 2 infants! In our situation we bought used but were never treated like lower class, they were extremely nice and caring. It was great experience and memory we will always have. More

Returning customer who is very satisfied I have bought my last three Lexus cars from Woodfield Lexus. I return to Woodfield Lexus because they care for the customer and have a nice facility, I have bought my last three Lexus cars from Woodfield Lexus. I return to Woodfield Lexus because they care for the customer and have a nice facility, including service department. I worked with Mark Demma in sales; he is knowledable, professional and easy to work with before and after the sale. I would definitely go back to Mark for my next car as he makes it point to keep in touch periodically. Yasmine in finance was likewise very professioanal and couteous. I have no hesitation in recommending Woodfield Lexus and Mark Demma. More

Just What I Would Expect from a Lexus Dealership Clean and professional environment; friendly and knowledgable sales-people; fairly quick process from selection to out the door; nice selection of inv Clean and professional environment; friendly and knowledgable sales-people; fairly quick process from selection to out the door; nice selection of inventory on hand; quick, professional and friendly contracts process; and extras such as an open flow of food and beverages. All things considered, I would say that this dealership is operating exactly as it should. From my experience, it couldn't have been better. More

Exceptional Service My first experience at Woodfield Lexus wasn't the best. My salesman promised me the world, but gave me little. Lane Gibson (New/Used Sales Manager) wa My first experience at Woodfield Lexus wasn't the best. My salesman promised me the world, but gave me little. Lane Gibson (New/Used Sales Manager) was not pleased with my level of service at all and went beyond want a Sales Manager should do to make my experience worth while. The Owner of Woodfield even gave me a call because he was not thrilled to hear about my experience (now that goes a long way for me)!!!!! It has been over a year and my salesman has left the organization. Lane personally still stays in touch with me via phone and email to make sure my Lexus IS 250 2014 is performing well. I have never had this level of service from buying a car in my life. Cause of the owner, Lane and his team, regardless of what state I am in when purchasing a new Lexus, I will come to Woodfield Lexus. Thanks Woodfield for being exceptional! More