Woodbridge Ford

One of the first places I checked out before I went to All American in Old Bridge Do yourself a favor and go elsewhere. Not very professional at all. I only went there first because its 2 minutes fro All American in Old Bridge Do yourself a favor and go elsewhere. Not very professional at all. I only went there first because its 2 minutes from my house. My wife explained to them the price quotes she received from other dealers and said he cannot match that. the salesman's reply was Just remember who was honest- Dude get real! READ THE OTHER COMMENTS FROM OTHER PEOPLE AND YOU WILL SEE ITS NOT JUST ME! THERE IS A PATTERN! More

had to have mud flaps and roof cross bars put on job was done well they even washed my car. service mgr was polite and friendly got me my loaner car and called me when my explorer was done very happy with t done well they even washed my car. service mgr was polite and friendly got me my loaner car and called me when my explorer was done very happy with the way things went. More

I did not buy my vehiclr from Bell Ford, I called for an emergency appt my car wouldn't start I spoke to Carolyn she was very friendly and helped we get my vehicle in, she even call the tow company for me. emergency appt my car wouldn't start I spoke to Carolyn she was very friendly and helped we get my vehicle in, she even call the tow company for me. When the job was done the price was great and I couldn't ask for experiance more enjoyable then this one. I would make sure I tell everyone about Bell Ford and to have them speak directly to Carolyn, she is a very sweet and understanding and very knowledgable More

As a repeat customer, I found the dealer very accomodating. The trade in value of my car was quite high, they did not insult me with a low ball offer as most dealers do. the service department is accomodating. The trade in value of my car was quite high, they did not insult me with a low ball offer as most dealers do. the service department is highly qualified and professional. More

Everyone was frendly and not pushy I got the explorer I wanted at a good price and received the trade in price on my trade in that I wanted. Brian explained the how things worked and even matched my phone wanted at a good price and received the trade in price on my trade in that I wanted. Brian explained the how things worked and even matched my phone with the Ford bluetooth system. I was not going to buy at Bell because of the ratings but changed my mind after the way I was treated. I am hoping that I will have the same experince with their service dept More

I liked this dealer because They do not JACK the price up like your HIGHWAY dealers do( pin striping $1300.00 body side moulding $1400.00.) and tell you $5000.00 off dealer posted price. Every one was honest like your HIGHWAY dealers do( pin striping $1300.00 body side moulding $1400.00.) and tell you $5000.00 off dealer posted price. Every one was honest and I got a good price with no run a round. But maybe because I did not finance the car. But I have not used the service dept. yet They might change my mind.We will see More

Dont even bother taking your car here for anything. Brought mine in for an electrical problem, under warranty, no customers in site, pretty empty lot, and was told to bring it back two days later. The Brought mine in for an electrical problem, under warranty, no customers in site, pretty empty lot, and was told to bring it back two days later. The reason, Vacations, and getting the work already there done. Insane. The guy I spoke with would not even get of the chair, and more people walking around looking busy than anything else. Very rude people, and they really could care less. Now I know why I didn;t buy the car there...Didn;t want to subject myself to more stupidity and rudeness. Why does Ford keep this place open ?? More

I had the unpleasant experience of bringing a vehicle in for a recall and could not understand why all of the customer service personnel where unpleasant, rude, irritaded and unhelpful. I was actually consi for a recall and could not understand why all of the customer service personnel where unpleasant, rude, irritaded and unhelpful. I was actually considering trading in my vehicle for another Ford, but after the recall experience, I don't ever want to purchase another Ford product. Great job customer service, keep up the crappy work and soon you'll be out of business. More

Comical. I'm unsure how this dealership remains in business. They would not honor the National Ford Promotion on the fianancing and the price of the car changed continually higher as you went along. business. They would not honor the National Ford Promotion on the fianancing and the price of the car changed continually higher as you went along. Holding the print out from Ford.com and providing same to the manager didn't even matter. No wonder Hondas and Toyotas outsell these American dealerships. Complete hassle. Now I know why I was the only customer in the showroom. DON'T WASTE YOUR TIME HERE!!!!!!!!!!!!!!! More

Do not deal with Bell Ford in Colonia NJ. I would first say not to deal with Ford at all, but specifically not this place. I bought my 2007 Ford Mustang there in October 2007. The clutch went on the ca say not to deal with Ford at all, but specifically not this place. I bought my 2007 Ford Mustang there in October 2007. The clutch went on the car in 5 months. They "fixed" it and then in a matter of days, I was driving home from work on the NJ Turnpike and the clutch went again. Mind you, I've driven clutch cars my entire life, I know how to operate manual automobiles. Here's where the even worse part comes in: I brought my car in the second time and it sat in the service center from LATE MAY UNTIL NEARLY SEPTEMBER. At first it was to take a day, then two days, then a week, then two weeks, then a month. It ended up being in the service for at least 75 days because they couldn't "locate the part". Apparently, this was a BRAND NEW vehicle and no part was available ALL SUMMER. So basically I bought a Mustang in NJ and couldn't even use it during the summer months. Instead I drove around in a bright green Ford Focus (which I purposely let bird crap get all over every square inch and refused to wash it). I ended up putting through Lemon Law on the vehicle and received $3,000 for my "pain and suffering". Although it took a year to process the case. Now it's January 2011. My car once again needed service and I (stupidly?) brought it back to Bell Ford in Colonia. Again, this car is only FOUR YEARS old. I'm not requesting parts for a 1973 Ford Mustang or something ridiculous. But again, I receive the phone call telling me they cannot locate the spring for the emergency brake and it will be another day. Then I call the next day and they say they still can't find the part in any location and it will be at least another day. I ask if it will be a week and they say they're not sure, it could very well be. I am completely baffled by this, by Bell Ford Colonia AND by Ford in general. They have destroyed any faith I had in them even after my first incident. I will urge you and every person on this planet not only to not purchase a vehicle or have work done at Bell Ford Colonia, but at the same time, DO NOT PURCHASE A VEHICLE FROM FORD MOTOR COMPANY or any dealership selling Ford vehicles. I am a business student in the MBA program. I am studying strategic management. I know how the process of a company should work to maintain a competitive advantage and gain above-average returns. FORD IS FAILING in every aspect of strategic management. By treating their customers like pure garbage, they will not last long into the 21st century and will be quickly eaten up by competent automobile companies that actually care about their customers. FORD AND BELL FORD COLONIA ARE HORRIBLE. COMPLETELY AVOID THIS PLACE AND THIS COMPANY. More