Woodbridge Ford

Great service!! Great experience buying my first Ford (2020 Ranger XLT). Mike Cappuccio was extremely helpful assisting me in findIng and test driving multiple trucks Great experience buying my first Ford (2020 Ranger XLT). Mike Cappuccio was extremely helpful assisting me in findIng and test driving multiple trucks to find the right one. He was very knowledgeable and patient. Everything went super smooth with no pressure. would highly recommend anyone to shop at Bell Ford, and make sure you ask for Mike C.! More

Excellent car buying experience! Michael Cappuccio was very professional and got me the best deal on my new Escape. He even set up the Ford Pass App on my phone and fully explained a Michael Cappuccio was very professional and got me the best deal on my new Escape. He even set up the Ford Pass App on my phone and fully explained all features on my car. I highly recommend Mike to anyone looking for a knowledgeable, professional sales associate. More

Shady shady shady. I called dealership see if vehicle is Shady shady shady. I called dealership see if vehicle is still available John Ross says yes. I said will be right now got there within one hour. My s Shady shady shady. I called dealership see if vehicle is still available John Ross says yes. I said will be right now got there within one hour. My salesman goes into a locked cabinet gets the key temporary license plate. We had to the vehicle to find somebody sitting in it with it stored no salesman in sight no temporary license plate I’m thinking this is a plant. Turns out keep us for two hours with credit applications such. Salesman comes back to say your son has good credit but short term. My son has a 730 credit score they said we’re giving it to the other customer due to lack of credit. Shady shady shady I’m thinking this was a relative or employee. Waste of four hours of my life just don’t go there bad feeling. More

Everyone in Dealership was respectful, communication via phone and emails was excellent and the deal was as stated in conversations. All of my questions were answered professionally and accurately by the en phone and emails was excellent and the deal was as stated in conversations. All of my questions were answered professionally and accurately by the entire team at Bell Ford. More

I recently took delivery of a 2012 Dodge Charger with the assistance of Eric. Eric dedicated his time to have me look over the vehicle before I made a decision on the purchase. Overall, Eric not just sold me assistance of Eric. Eric dedicated his time to have me look over the vehicle before I made a decision on the purchase. Overall, Eric not just sold me a car, he sold me on that there are people who actually care about the customer and their needs, unlike the other salesmen in the industry. More

It was the end of my lease so I made an appointment with Michael Cappuccio to buy my 2017 Escape. Michael made the proceedure very easy to complete. I hope to work with Michael in the future when I'm ready Michael Cappuccio to buy my 2017 Escape. Michael made the proceedure very easy to complete. I hope to work with Michael in the future when I'm ready for my next Ford. Thank-you very much, Mike Tom More

Not very happy. Drove almost 2 hours to look at a Jeep after talking to a sales representative twice today. Called and told them we were on our way from Ocean City to look at Jeep and very interested. We after talking to a sales representative twice today. Called and told them we were on our way from Ocean City to look at Jeep and very interested. We got there and they sold the Jeep. How does something like this happen in two hours. We were told sometimes people put a deposit down, wish they would have said that on one of the 3 phone calls today. Very disappointed with their service and communication. What about a phone call when the car sold maybe it could saved us time driving all the way to the dealership?? We could have turned around. Now I have to drive back through traffic carless 😢. I’m upset because they were very nice on the phone and through emails. More

Our Family has had leased fords for over 25 years. About 10 vehicles in total. Unfortunately, our current Fords will be our last and Bell Ford is to blame. On March 2019 we had a check engine light and 10 vehicles in total. Unfortunately, our current Fords will be our last and Bell Ford is to blame. On March 2019 we had a check engine light and the whole truck was shaky and underivable. We called Ford roadside assistance and they dispatched a tow truck That brought us to Bell Ford. This wasn’t our first time here; we’ve done oil changes in the past with them. After detailing the issues to the service manager, we requested a loaner. They told us they have no loaners available and since we got our ford at another dealership, we wouldn’t get loaner priority. A few days later we contacted Ford corporate and they told us we can rent a car and would be reimbursed $35 a day for a Ford rental. Bell didn’t bother telling us this and when we mentioned the rental they said “sure you can do that”. The reimbursement check came from Bell so I assume they didn’t tell us because they didn’t want to pay for a loaner. The check engine light was due to a misfire in cylinder 4. After 1 week, Bell said their mechanic wanted to check it again the next day because something didn’t seem correct. 2 days later they told us the truck was ready. They ultimately changed plugs and coils. They told me to use better gas even though we use premium brands like BP and Shell. Nevertheless, we marked this up as an issue with faulty fuel. On September 19th, 2 days before our road trip to upstate NY, the check engine light returned. When taking the truck back to Bell, they asked if we had an appointment. We didn’t as this issue appeared overnight. Bell said with no appointment they couldn’t take us until the 1st or 2nd week of October. That’s nearly 2 to 3 weeks! My wife told them it’s seems to be the same issue as before and she doesn’t feel safe. She also told them about our upcoming 300 mile road trip. They took the truck in. The issues was cylinder 4 again. They fixed it the same day by changing a coil. The service manager told me to make sure I get good oil as this may have caused the problem. I’m not a mechanic but I don’t know what changing a coil has to do with oil. Furthermore, most of my changes were done at Ford and while others using quality synthetics of the correct weight. 2 days later we drove the truck 300 miles upstate. The truck ran fine until we turned the truck on again that night. Check engine light yet again. So we turned the truck off. Being a Saturday night we had to wait until Monday to take it to Friendly Ford (our heroes) in Geneva, NY. Friendly Ford took the truck in immediately. Within 1 day they were able to determine that there were multiple cracks in my cylinder wall and that the truck was leaking coolant. The shop Forman also bore scoped my cylinder and allowed me to take pictures of the leak he saw. They told us that this is a known problem and a service bulletin was put out with exact steps for checking and fixing the issue. They even gave me a photo copy of the bulletin and the steps are as clear as day. Ultimately, my truck needed the ENTIRE engine replaced. Friendly took care of all of this, loaned me a beautiful Ranger Lariat, let me drive it back to NJ and once my truck was fixed, sent someone to drive it back to me and pick up the loaner. Bell Ford’s negligence was egregious and they put my family in danger. God forbid my engine went and we lost power mid-trip, I could have been in a life-threatening accident with the big rigs that surrounded us on the highways. Bell knew there was a bulletin because, again, this is a common code and a common issue for Ford and Lincoln. Yet, they had no qualms about putting my family at risk. It is my belief that they didn’t want to do the work and instead did the bare minimum to get my truck moving. Their actions are disgraceful and unprofessional. I would recommend finding a reputable dealership because Bell Ford has very low standards for their version of excellence. More

thanks for the sweet deal! Came in to look at a used 2016 Jeep Compass High Altitude that was just returned a week ago, ended up leaving with it the next day thanks to Mike for Came in to look at a used 2016 Jeep Compass High Altitude that was just returned a week ago, ended up leaving with it the next day thanks to Mike for getting me the deal that I was looking for! More

7th FORD PURCHASE at Bell Ford!!! Yup, another great, smooth process by Mike & the team at Bell Ford. I will be back for my 8th ford by the end of the summer. Truly is a "No Hass Yup, another great, smooth process by Mike & the team at Bell Ford. I will be back for my 8th ford by the end of the summer. Truly is a "No Hassle" dealership!! More