Woodbridge Ford

If I could give a negative rating, I would. STAY FAR AWAY FROM THIS DEALERSHIP. They will scam you! They're only concerned about reaching their quotas and sneak in sneaky charges in your invoice for a FREAKI FROM THIS DEALERSHIP. They will scam you! They're only concerned about reaching their quotas and sneak in sneaky charges in your invoice for a FREAKING Lease buy-out. It's been over a month they screwed up my contract, and are now telling me they can refund me but there's nothing that can be done with the monthly payments that they over-charged me for! My purchase price was determined 3 YEARS AGO!! Why is every transaction which this dealership so painful?! They give you the runaround, phone operators consistently ignore your calls because they don't know what the right answer is or how to handle customer service situations. I WILL NEVER RETURN TO THIS DEALERSHIP AGAIN!! More

Was hoping Service would be better under new ownership. Nope - still sucks. Doubtful I will ever buy a Ford again! Promises not kept - what a disappointment! Nope - still sucks. Doubtful I will ever buy a Ford again! Promises not kept - what a disappointment! More

HORRIBLE EXPERIENCE. I wanted to look at a Ford Explorer Platinum that showed on their website. I contacted them and asked that they check to make sure it was available because I'm more than 1 1/2 hours aw Platinum that showed on their website. I contacted them and asked that they check to make sure it was available because I'm more than 1 1/2 hours away. They said it was there and I made an appointment. Upon arrival, they showed me a different vehicle that I had no interest in. I asked to see the one I went there about, and they responded "Oh, we sold that one days ago". More than a 3 hour round trip after checking to make sure it was there only to be told it wasn't there for days. Bridge tolls, turnpike tolls, all wasted These people are absolutely incompetent. More

Kathy’s the most attentive salesperson.?She helps with exactly the car that you need exactly the car that you need More

This is the 2nd purchase with Bell Ford. Our salesman Jeff Geller was efficient from start to finish. Very knowledgeable and got us the deal we wanted! Thanks Jeff! Jeff Geller was efficient from start to finish. Very knowledgeable and got us the deal we wanted! Thanks Jeff! More

Terrible Experience! They advertise a price for a used car, and when you get there they layered on 2 additional fees. One is for them to inspect/prepare the car for sale (almost $4,000), and another ($2, car, and when you get there they layered on 2 additional fees. One is for them to inspect/prepare the car for sale (almost $4,000), and another ($2,000) for what they called a warranty. They said they were mandatory. Eventually the manager was willing to remove the warranty but said the $4,000 for the inspection was mandatory. Then why not put it in the price of the car? Its a typical shyster move. We came prepared to pay the price advertised plus registration fees, documentation fees and taxes. We left completely disenchanted with the company and process. I'll never go back there again. More

Absolutely the worst service department I have ever been to. I am not here to fix their problems, the owners or Ford should visit the service dept to see the mess. Just want to warn other potential customer to. I am not here to fix their problems, the owners or Ford should visit the service dept to see the mess. Just want to warn other potential customers. More

Took my truck in for a clunking in rear.... They had it 2 days and couldn’t find problem.... They said it wouldn’t be covered by warranty because I replaced the shocks.... I said ok no problem... what’s wron days and couldn’t find problem.... They said it wouldn’t be covered by warranty because I replaced the shocks.... I said ok no problem... what’s wrong with it.... They said we don’t know....I said we’ll find the problem and we’ll figure if it’s warrantied or not... Oh we don’t have enough mechanics and can’t find the problem.... just plain horrible! Will never return More

The service department here is horrible ! Take your business else where you will get robbed here . They don’t care about the customer, only getting as much money out of them! business else where you will get robbed here . They don’t care about the customer, only getting as much money out of them! More

Michael was very knowledgeable about the car I brought and he took his time and explained in detail. He was very helpful and assisted me in any questions I had and walked me through the process. It was an and he took his time and explained in detail. He was very helpful and assisted me in any questions I had and walked me through the process. It was an enjoyable time purchasing a car and I would recommend Michael to anyone that wants to purchase a Ford car! More