Woodbridge Ford

One year ago i went in for a recall on my Mustang. They had my car for 2 days, and all they could do was tell me that I “had a recall.” My car also smelled like cigarette smoke and my inside of my tru They had my car for 2 days, and all they could do was tell me that I “had a recall.” My car also smelled like cigarette smoke and my inside of my trunk was in pieces. They said the wiring harness to fix it was on back order. I called up a few times asking for updates and they kept saying that it wasn’t in. Finally, after a year, my trunk stopped opening and my camera fully stopped working. When I called (service center was open) I asked them for help and they told me to “call back tomorrow.” I called another Ford dealer and they were able to help me open my trunk and told me that THE PART WAS NEVER ON BACK ORDER and scheduled me immediately. Woodbridge Ford lied to me about parts availability for a year. My friends have had similar experiences with them. If they lie and can’t even fix the cars they sell, why would I buy from them? (Which is why I ordered my new Mustang GT and my parents ordered a new Bronco from a competent dealer, Dana Ford) More

I went to by a 2017 red ford pickup advertised for $24995. I was paying cash. somehow they tried to charge me $31000... The salesmanager did knot know his own online sales contract stating the buyer $24995. I was paying cash. somehow they tried to charge me $31000... The salesmanager did knot know his own online sales contract stating the buyer is responsible for the sale price and taxes and mvc fees. He tried to add an extra $6000 to the sale price. we left after he continued to argue with me, a senior citizen and my military son in the sales room. the next day it was priced for $26998, that was 7/24/23, and today it is priced for $23998. just goes to show "a bird in the hand is worth 2 in the bush" If you look on their facebook page, they have done this on new car purchases too. Ford should be embarrassed by this dealer and cancel there license. In any case they should be fined for bait and switch on their pricing practices and for how they treat a senior citizen. Discraseful. The online person was very nice and honest, too bad her co-workers are not. More

buying my car was good experience after that day i made several calls and voice mail was always full and could't leave message or when able to leave message no calls returned this went on for two months op several calls and voice mail was always full and could't leave message or when able to leave message no calls returned this went on for two months operater takes message and still no return call i finally went there they owed me money I would not recommend after you buy a car your no longer an important customer More

4 months ago I leased a 2023 ford at this dealer, the customer service is the worst I've ever had, I've been waiting for them to give me the license plates for 3 months, the registration expired and the customer service is the worst I've ever had, I've been waiting for them to give me the license plates for 3 months, the registration expired and the temporary license plates also for 3 months, I've called about 8 times and they only tell me that they're going to resolve it and they'll call me and they never do, don't buy from this dealer, they're the worst dealership, and I am still waiting his call More

I was given a TrueCar offer online from Allstate for a specific Ford Maverick that Woodbridge Ford had in transit. I was led to believe they would honor it. I made the 2 hour drive in rush hour traffic specific Ford Maverick that Woodbridge Ford had in transit. I was led to believe they would honor it. I made the 2 hour drive in rush hour traffic to put a deposit on it, only to be told “we can’t honor that price because you might turn around and sell it for a profit tomorrow, so we’ll have to add a few thousand to that price to keep you from doing that”. One problem with dishonest people is that they assume everyone is as dishonest as them. Basically they said “to prevent you from possibly taking advantage of the system, we will first”. I just wanted an affordable small truck, which is why Ford created the Maverick, and I would have kept it 10+ years. By the dealership adding a few thousand bucks, it takes it out affordable range for me. If your dealership has a partnership with TrueCar, then honor that! I would stay away from this deceptive and greedy dealership. I feel sorry for any of the low level sales people that might be honest. More

Service department is horrible and very unprofessional. My car was there for almost a week never got a call on what was going on when I finally did call everyone I spoke with was unprofessional and had an My car was there for almost a week never got a call on what was going on when I finally did call everyone I spoke with was unprofessional and had an attitude. The service manager (John) was extremely rude and very unhelpful. I even paid extra money to have my car towed from their shop to another shop because all these people were doing was wasting my time. Would not recommend. More

I wish there was a way to leave zero. This dealership is the worst, a group of lying theiving group of jerks This dealership is the worst, a group of lying theiving group of jerks More

They did contact me for appointment. I will planning to go there. Very professional people I will planning to go there. Very professional people More

this service dealer is absolutely awful. they keep giving me the runaround and won’t help me with the issues with my 1 year old mustang. they can’t kiss your butt enough when you’re buying i they keep giving me the runaround and won’t help me with the issues with my 1 year old mustang. they can’t kiss your butt enough when you’re buying it but when it’s time for service you’re severely neglected More

Miguel Rosario is the man in that dealership to deal with , No kidding, spontaneous, helped with everything I wanted during and very important is after the sales too!.. I will highly recommend Miguel to anyo , No kidding, spontaneous, helped with everything I wanted during and very important is after the sales too!.. I will highly recommend Miguel to anyone I know!.. he's a true asset for that Showroom 💯 . Thanks Woodbridge of Ford More