Wood Nissan Lee's Summit - Service Center

Great service all the way. My advisor Rob, explained to me exactly what work needed to be done and answered all my questions. He was very helpful and polite. My advisor Rob, explained to me exactly what work needed to be done and answered all my questions. He was very helpful and polite. More

I got my Cadillac a few years back. They've been awesome with me, especially when I went to a mechanic that attempted to fix my car, only to add extra issues instead. Only the coolest p They've been awesome with me, especially when I went to a mechanic that attempted to fix my car, only to add extra issues instead. Only the coolest people work here. Unfortunately, I'm not a cool cat :( More

Great service with a quick turn around time. Good communication from service staff to make a good experience Good communication from service staff to make a good experience More

Very polite and friendly even though they were very busy, took time to explain what was done. took time to explain what was done. More

Service Department is amazing. The entire team is polite and very knowledgeable. Shout out to Jack! The entire team is polite and very knowledgeable. Shout out to Jack! More

They got me in quick, service was fast, and everyone was great. The service manager explained everything. great. The service manager explained everything. More

Today's visit! Great and fast customer service today! My service advisor was very friendly, which is important to me. Thanks again! Great and fast customer service today! My service advisor was very friendly, which is important to me. Thanks again! More

Polite, professional, informative, although the leg chairs in waiting area facing the service bays, make very annoying noise when moved over the tile floor, I would suggest legs with slides or carpet t chairs in waiting area facing the service bays, make very annoying noise when moved over the tile floor, I would suggest legs with slides or carpet that area. More

I came into your service department for my lifetime oil change and asked for a coolant system check. I gave specific instructions to contact me for any other authorization for services. After dropping of change and asked for a coolant system check. I gave specific instructions to contact me for any other authorization for services. After dropping off my vehicle at 10:30am no one contacted me with any information. I called at 3pm for information. I was informed that they were still diagnosing the coolant system. At 4:30 pm I returned to the dealership to retrieve my car. They had inspected my transmission and brake fluid system in addition to what I had authorized, without contacting me. I paid $169.00 dollars for a diagnostic that google says the average price is $45 to $55 dollars. I have purchased 3 vehicles from Fenton Nissan and there will be no more. I listened to Your service staff call young women sweetie and honey and myself called boss repeatedly, very unprofessional. The quotes for service I overheard while waiting were outrageous compared to what I was able to look up at the moment. The last thing I am frustrated with is my car was just detailed and my floor mat has debris everywhere and my hood and fenders have grease and handprints all over. Thanks for disingenuous service. More

Service department was much better today than previous visits. The intake clerk was polite and professional. Wait time was very short. visits. The intake clerk was polite and professional. Wait time was very short. More