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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,265 Reviews

1,265 Reviews of Wood Nissan Lee's Summit - Service Center

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December 10, 2024

The service team, especially Jack, always does a great job when I need to get work done on my car. More

by Meghan Feeney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Wood Nissan Lee's Summit responded

Jack is the best, I'm happy to hear he always takes good care of you! Thank you for the feedback we greatly appreciate it!

December 09, 2024

Service was excellent got right in and out in 20 min. Miss Toliver was great and friendly to work with. More

by misty.cissell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toliver
Dec 12, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear Alyssa took good care of you and had you in and out quickly! Thank you for the kind review we greatly appreciate it!

December 09, 2024

Wood does an excellent job on service & sales we have been extremely happy with our purchase of our Nissan Rouge and their service. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 08, 2024

Woods Nissan Dealership is great! I have been there a few times and they always help me and all are very friendly and helpful. More

by Josephine Rdmonsond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team always takes good care of you! Thank you for the kind review we greatly appreciate it!

December 06, 2024

Great service and helpful people They were very helpful and went way over normal service. More

by tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you! Thank you for the kind review we greatly appreciate it!

December 05, 2024

Service appt right on schedule. Comprehensive analysis of my vehicle completed and results discussed. Finished in time allotment and very reasonable pricing. Employees all courteous More

by Fd3m21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you! Thank you for the kind review we greatly appreciate it!

December 05, 2024

Hilton was friendly and efficient for my service. Steve (who may be a salesman). Even went out of his way to help with a technology question. More

by No thank you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Dec 06, 2024 -

Wood Nissan Lee's Summit responded

I'm so glad to hear my team took good care of you and got everything taken care of for you! Thank you for the kind review we greatly appreciate it!

December 05, 2024

I really don't feel comfortable rating this dealership as a whole. Because I feel like I been in a twilight zone since September 2023, three visits in a little over a year for the very same issue is a proble More

by mslam69
Recommend Dealer
No
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Wood Nissan Lee's Summit responded

Thank you for sharing your feedback with us. We understand how frustrating it can be to deal with the same issue repeatedly, and we truly apologize for the inconvenience you've experienced. It's great to hear that Rob was able to provide a more positive experience during your recent visit, and we will be sure to pass along your kind words to him. We are committed to resolving this issue for you, and we hope this will be the last time you need to visit for this repair. Your trust is important to us, and we hope to continue providing the service you deserve. If you ever have any further concerns, please don’t hesitate to reach out. We truly value your business.

December 04, 2024

I called ahead and got a quote for what it would be to fix my car, when I got there I told him what I needed them to fix ,they told me it had to be look at by a technician. I was waiting for 2 hours just More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Wood Nissan Lee's Summit responded

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration with the miscommunication and the unexpected costs. We strive to provide accurate quotes and timely service, and it’s clear we missed the mark during your visit. We are actively reviewing our processes to ensure that we better serve our customers in the future. We appreciate your comments and will use them to improve our service.

December 03, 2024

Fast effienvcent and Rob is very curious and helpful waiting area is great.i always get my car maintenance there. More

by gingwise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Wood Nissan Lee's Summit responded

Rob is the best! Thank you for the kind review we greatly appreciate it!

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