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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,236 Reviews

1,236 Reviews of Wood Nissan Lee's Summit - Service Center

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April 22, 2025

Prompt and very friendly and courteous. Honest and welcoming. They want your/my business. Work was timely completed. Went over estimates and invoice. Highly recommend everyone More

by richardbrus24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
Apr 24, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear that you felt welcomed and well taken care of—our goal is always to be upfront, respectful, and efficient. It means the world to us that you'd recommend us to others. We truly appreciate your business and look forward to seeing you next time!

April 22, 2025

Serik in Service is friendly and honest. I am a committed customer of your Service Department because I trust him and I know my car gets taken cared of. See you next time. Thanks. More

by Sjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Wood Nissan Lee's Summit responded

Wow—thank you for the kind words! We couldn’t agree more—Serik is a rockstar. We're thrilled to hear he’s earned your trust and that you feel confident every time you bring your vehicle in. That kind of loyalty means the world to us. We’ll make sure Serik sees your message—it’ll make his day! Looking forward to seeing you (and your car) next time. Until then, drive safe and take care!

April 22, 2025

Rob is always so very professional and nice. He is always very helpful and the job is always great. More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We couldn’t agree more—Rob is a total rockstar when it comes to professionalism and top-notch service. We're lucky to have him, and even luckier to have awesome customers like you! We appreciate your trust and look forward to helping you again soon.

April 21, 2025

I was running late to my appointment to have my oil changed and I thought because of this that I might have to reschedule. This was not the case! I got to keep my appointment and the service was done q More

by lemaxwell94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Wood Nissan Lee's Summit responded

We love a happy ending — even when it starts with running late! 😄 Thanks so much for sharing your experience. We totally understand how hectic Good Friday can be, and we’re glad we could still get you taken care of without missing a beat. Serik’s a rockstar (don’t tell him we said that — his head might not fit through the service bay door 😉), and we’re lucky to have him. Come back anytime — we’ll keep the good vibes and great service ready for you!

April 20, 2025

I always have quick and friendly service when I visit. I know I can count on getting my vehicle serviced within a few days anytime that I call. More

by klynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thanks for the awesome feedback! We're all about making things easy, quick, and welcoming every time you visit. It’s great to know you can count on us when your vehicle needs attention. We appreciate your trust and look forward to seeing you next time!

April 19, 2025

Always have had a positive interactions with employees here. They don’t try and sell you anything that you don’t need. They tell you what is wrong and the cost. Not pushy. If I had any questions, they a More

by k.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for your continued trust and kind words! We believe in transparency, no-pressure conversations, and just being straight with our customers—so it means a lot to hear that’s been your experience every time. We're always here to help however we can!

April 18, 2025

Good communication and they got everything done as expected and on time. Very simple process. More

by AEH
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thanks for the great feedback! We’re all about keeping things simple, clear, and on schedule—so it's awesome to hear we delivered exactly that. Glad the process was smooth for you! Let us know if there’s ever anything else we can help with.

April 18, 2025

Kolten was very attentive, and kept me informed every step of the way. Excellent customer service. More

by worldjulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

We love hearing this—Kolten’s a rockstar when it comes to keeping our guests in the loop! Thanks for the awesome shoutout and for recognizing his top-notch customer service. We appreciate you and look forward to seeing you next time!

April 18, 2025

The customer service here is always exceptional! They keep you well informed during the service and the wait was not bad! More

by ablackmore315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thanks a ton for the kind words! We’re big on communication and making sure you’re comfortable while you wait, so it’s great to hear that came through. Always a pleasure to have you in—see you next time!

April 17, 2025

Oil change ok. CV Boot blown out. This was replaced 70,000 miles ago, 14 months. Was planning on new vehicle between this oil change & next one but with this matt More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
Apr 19, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—we truly appreciate you recognizing the service we’ve provided in the past, even as you share your frustration with this recent issue. We understand how frustrating it must be to face a repair like this again, especially after investing in the same repair not that long ago. While parts can fail for a variety of reasons, we agree that 70,000 miles over 14 months shouldn’t be the end of the road for a CV boot. We’re genuinely sorry this experience has impacted your trust in the brand. Your comments have been shared with our team for further review, and we’ll continue working to ensure our service meets the highest standards. Thank you again for being a loyal customer—we really do value the time you’ve spent with us.