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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,225 Reviews

1,225 Reviews of Wood Nissan Lee's Summit - Service Center

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April 22, 2025

Everyone at the dealership is friendly and helpful. Everything was done in a timely manner. More

by czechnotcheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
April 22, 2025

For me it's the service department, specifically Serik. That guy goes above and beyond every time I'm there. Whether it is warranty related or general service. Guy is an absolute Rockstar. Sales experi More

by Mark C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2025

I was running late to my appointment to have my oil changed and I thought because of this that I might have to reschedule. This was not the case! I got to keep my appointment and the service was done q More

by lemaxwell94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2025

I always have quick and friendly service when I visit. I know I can count on getting my vehicle serviced within a few days anytime that I call. More

by klynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Always have had a positive interactions with employees here. They don’t try and sell you anything that you don’t need. They tell you what is wrong and the cost. Not pushy. If I had any questions, they a More

by k.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Kolten was very attentive, and kept me informed every step of the way. Excellent customer service. More

by worldjulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Good communication and they got everything done as expected and on time. Very simple process. More

by AEH
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

The customer service here is always exceptional! They keep you well informed during the service and the wait was not bad! More

by ablackmore315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Oil change ok. CV Boot blown out. This was replaced 70,000 miles ago, 14 months. Was planning on new vehicle between this oil change & next one but with this matt More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
Apr 19, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—we truly appreciate you recognizing the service we’ve provided in the past, even as you share your frustration with this recent issue. We understand how frustrating it must be to face a repair like this again, especially after investing in the same repair not that long ago. While parts can fail for a variety of reasons, we agree that 70,000 miles over 14 months shouldn’t be the end of the road for a CV boot. We’re genuinely sorry this experience has impacted your trust in the brand. Your comments have been shared with our team for further review, and we’ll continue working to ensure our service meets the highest standards. Thank you again for being a loyal customer—we really do value the time you’ve spent with us.

April 17, 2025

Ron the Service Manager was extremely nice and helpful. I would recommend Wood Nissan for all your service. More

by Shoemoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear that Rob took great care of you—he's a rockstar, and we’re lucky to have him. We appreciate the recommendation and are so glad your service experience at Wood Nissan was a great one. See you next time!

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