Wood Nissan Lee's Summit

Except for Amanda, I was disappointed with the experience of buying my new truck here. of buying my new truck here. More

My sales guy Steve Cobb is amazing! He gets 5+ Stars! He's professional, follows up and truly goes above and beyond to ensure all communication is completely transparent and his custom He gets 5+ Stars! He's professional, follows up and truly goes above and beyond to ensure all communication is completely transparent and his customers are well taken care of and happy. His ethics, professionalism, honesty and communication have been unparalleled by any other car purchase I've made over the years. The service department, however, is a completely different experience. Buy your car all day from Steve, but make sure you get your car serviced elsewhere. The Service Dept was supposed to have my car ready in two days. They didn't fix things properly the first time creating more issues. They were willing to take care of everything, but the "we'll have it ready for you in a couple days" is now turned into over a month. More

Excellent service for buying a used car. Steve Cobb was respectful and kind through the entire process! Steve Cobb was respectful and kind through the entire process! More

Took my car in for service that I bought used here 5 months prior. It was running poorly and check engine light was on. Overall my car was there a week I called for over two hours on day 3 to see what w months prior. It was running poorly and check engine light was on. Overall my car was there a week I called for over two hours on day 3 to see what was going on and was either hung up on, disconnected or transferred to a full mailbox. Had to go in to the dealer to find out what was going on. My advisor is unable to be reached and turns out my car was already diagnosed and some repairs made and supposedly waiting on parts from warranty company. I was never told what the issue was found to be and if it’s all covered bu warranty or not. Day 4 I call again for 2 hours until I for the very first time talk to my advisor who tells me the diagnosis and parts will be there the next day (Saturday) and the car should be ready on Monday. We discuss what is being repaired how much I owe and how much warranty is paying. Come Monday I call again for an hour and can’t get him I ask the receptionist to just please check if my car is ready and it shows as done. Go up to get my car after waiting an hour for my advisor to figure out the bill he hands it off to somebody else and it’s more than we discussed includes an extra part that wasn’t needed. At this point I’m just tired of dealing with it and pay and will never be returning again to Wood Nissan. I’m patient but the lack of communication and disorganization is beyond absurd. I even left voicemail's for the Service Manager throughout the process as did my sales man and nobody could bother to pick up a phone, email or text and communicate. More

We were looking for a used car we saw online. Ashley was SOOOOO great and down-to-earth and helpful. She went above and beyond to help us, even offering information that we didn't know we wanted, Ashley was SOOOOO great and down-to-earth and helpful. She went above and beyond to help us, even offering information that we didn't know we wanted, but was a big help! I would highly recommend Ashley at Wood Nissan for a new or used car. More

Wood Nissan is the best dealership I have been to in a long time. Everyone is always very friendly and helpful. long time. Everyone is always very friendly and helpful. More

Jack Spence did an excellent job. He started on time and was very fast working on my car. He started on time and was very fast working on my car. More

Great and quick service. Very pleasant experience. I will come back for service. Thank You Very pleasant experience. I will come back for service. Thank You More

I have been working with Jack for 9 years. He knows me by name and I trust everything has tells me. He is a diamond for Nissan and this dealership. Definitely not an employee that should be ta He knows me by name and I trust everything has tells me. He is a diamond for Nissan and this dealership. Definitely not an employee that should be taken for granted. Professional, friendly, knowledgeable and goes beyond expectations. More

Jack is usually the service advisor who works with me. Always professional and personable, explaining what will be done and what needs to be done in the future. This is my 7th Nissan vehicle. I keep bu Always professional and personable, explaining what will be done and what needs to be done in the future. This is my 7th Nissan vehicle. I keep buying them because of their quality as well as the quality of care and service after the car is purchased. More