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Wondries Toyota - Service Center

Alhambra, CA

4.7
2,222 Reviews

2,222 Reviews of Wondries Toyota - Service Center

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September 21, 2024

Todd in Alhambra California was of great help. Honest and called me to notify of the problem on my vehicle. More

by Richard.arvizu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tamaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

Richard.Arvizu, thank you for servicing with us and providing feedback. We are happy to hear Todd continues to providing you with excellent service. We appreciate your business and value you as our customer.

September 21, 2024

Making the appointment was easy, but over all the customer service skills needs help. The person who made the appointment sounds like she did not like her job and when I got there, the person who che More

by PENG_OV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Li
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

Peng-OV, thank you for servicing with us and providing feedback. We are sorry to hear Customer Service was unsatisfactory and have taken note for coaching. We appreciate your business and value you as a customer.

September 20, 2024

Very helpful, very friendly, very kind to the customer, knowledgeable to the customer need.good jobs More

by JULIENONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Di Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Wondries Toyota responded

Julienong, thank you for servicing with us and providing feedback. We are happy to hear you had a pleasant service experience. We appreciate your business and value you as a customer.

September 20, 2024

This last visit was much better than previous visits. It still takes too long. An oil change with an appointment shouldn't take 2 hours. At least this time it took as long as they said it would. Not my e More

by MSMCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kanika Khiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

MSMcCormick, thank you for servicing with us and providing feedback. We appreciate your business and value you as a customer.

September 20, 2024

Arrived at my appointment on time and they were able to check me in and start working on my car instantly. Overall I’m satisfied with how smooth everything went. More

by CALVINLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Pysher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

Calvin Lim, thank you for servicing with us and providing feedback. We are happy to hear you had a pleasant service experience. We appreciate your business and value you as a customer.

September 20, 2024

Excellent service, good communication and friendly atmosphere. Timely pickup. Nice and clean dealership. Overall very good. More

by SPEEDIEEE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

Speedieee99, thank you for servicing with us and providing feedback. We are happy to hear you had a pleasant service experience. We appreciate your business and value you as a customer.

September 20, 2024

Was totally satisfied with the service but was unhappy about how things were switched around when it came to after service. We were misinformed about a catalytic converter plate that turns out to be just More

by diana.a2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kanika Khiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

diana.a2006, thank you for servicing with us and providing feedback. We are happy to hear you were satisfied with your service experience. I am sorry there was a misunderstanding/misinformation regarding catalytic converter plate. If you would like to speak with Drive Mgr, John Kan 626-289-8000 please contact him.

September 20, 2024

John in your services department has always been excellent. Original advisor did not call me back to inform me car was ready to pickup and update on diagnostics report. So I called the dept. John More

by PERLACB
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kanika Khiev
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Kan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

PerlaCB, thank you for servicing with us and providing feedback. We are happy to hear that John Kan was available to help when you needed it. We appreciate your business and value you as a customer.

September 20, 2024

Your customer service are well train and they explain what oroblem to fix especially Nelson one of the best More

by ROLANDO.CALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Loung. 5 star
Sep 23, 2024 -

Wondries Toyota responded

Rolando.Calma, thank you for servicing with us and providing feedback. We are happy to hear you had a pleasant service experience with Advisor Nelson. We appreciate your business and value you as a customer.

September 20, 2024

they are very good service and fast. I will go back next time. Thank you very much. More

by ZHUHUALI0730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kanika Khiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Di Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Wondries Toyota responded

ZhuHuali0730, thank you for servicing with us and providing feedback. We are happy to hear you had a pleasant service experience. We appreciate your business and value you as a customer.

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