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Wondries Toyota - Service Center

Alhambra, CA

4.6
2,801 Reviews

2,801 Reviews of Wondries Toyota - Service Center

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February 07, 2025

They were quick and helpful, was ready to assist as soon as i arrived for appointment. More

by SANCHEZP2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Pysher
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Everyone that I worked with was so kind and helpful. Nelson is top notch. He is truly an asset to the team. He provided excellent customer service. He followed up consistently on the progress of my vehi More

by TBRITTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Samson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

I discovered my engine oil cap was missing the day after my service. The area around my engine is covered in oil and I had to rush to buy a new cap and replacement oil last night. More

by Arial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Samson
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

The used car I bought smells like cigarettes and they can’t help me with it. That’s fine. It’s my fault for not being more thorough. It just feels dishonest, but to them a sale is a sale! The employees a More

by Janet
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Kan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio
Feb 06, 2025 -

Wondries Toyota responded

Hello Janet, we appreciate your follow up after sale. When you have a moment, please contact our Used Car Manager, Jose Barajas 626-289-8000 to discuss your vehicle concern. We appreciate your business and value you as a customer.

February 06, 2025

Issac was very nice and helpful. Thank you very much! I will go there again More

by Ayako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

Emilio Ruiz was awesome. The Best service advisor I have had to date. However, management was disappointing. A manager yelled at employee in front of me, the customer, as I w More

by CSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Wondries Toyota responded

CSI, thank you for servicing with us and providing feedback. We are happy to hear that Emilio Ruiz provided a pleasant service experience. We are shocked and disappointed by the concern you mentioned with one of our Managers. If you are willing to contact us, you may reach the Customer Relations Manager or Service Drive Manager at 626-289-8000. We appreciate your business and value you as a customer.

February 06, 2025

Great customer service, awesome employees, didn't have to wait too long, and clean restrooms More

by NOL1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Samson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

Love the new upgrade location and Todd is the best . I’ll be back soon More

by SYAU888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Tamaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

Everyone was very nice and polite when we arrived. They provided good service and care for our car. More

by ALLENGLIANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Pysher
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

The crew working on my car broke a small mirror in the backseat that I need to see my infant son when I’m driving. The mirror easily slips off the headrest, but they ripped the apparatus apart, and it’s n More

by maxtheradbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Pysher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Wondries Toyota responded

maxtheradbill, thank you for servicing with us and for bringing this concern to our attention. As discussed, Wondries Toyota will cover the expense to replace the broken item. We appreciate your business and value you as a customer.

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