Wolverine Spartan Toyota of Lansing

Excellent Service, Sketchy Leadership Joshua was fabulous. In fact, this would have been a 5-star rating for me, however, there was something in the way that it sounded like if I didn't r Joshua was fabulous. In fact, this would have been a 5-star rating for me, however, there was something in the way that it sounded like if I didn't rate the service Joshua's service as highly as possible, then he wouldn't get paid as well. If this is the case, I'd like to request that employees are treated better by the employer. I have a tendency to believe that there may be some fear-based leadership at this dealership based on the experience I had when buying my car 5 years ago. I felt SO much pressure to buy, I almost decided to leave and find a different Toyota dealer further away from me. I had to explain SEVERAL times that I WAS indeed planning to buy a car and that I already knew what I wanted, and still, I was pressured by the employee throughout the process to look at other models out of my interest or price range. AND, only 2 years after I bought my car from Spartan Toyota, I had salesmen intensely pressuring me to sell and buy a new car. With that kind of pressure, it makes me wonder how the employees are being treated. I do not blame my service guy at all for begging for a high rating but instead wish to request that the dealership revise their leadership tactics- lead by cooperation and collaboration, not fear, please. More

Toyota RAV 4 I am enjoying my new 2019 RAV 4 and am very pleased with the gas mileage I have been getting. Thanks Don and Spartan Toyota!! I am enjoying my new 2019 RAV 4 and am very pleased with the gas mileage I have been getting. Thanks Don and Spartan Toyota!! More

Great NA, stop forcing people to give open ended comments. Survey research documents consumer like to.givevquivk responses if they are going to respond at a NA, stop forcing people to give open ended comments. Survey research documents consumer like to.givevquivk responses if they are going to respond at all. More

2018 4 Runner Fast, Clean & Friendly! Great to see Russell Bolingbroke! He actually took the time to come out to waiting area to see how I was doing! Awesome Servic Fast, Clean & Friendly! Great to see Russell Bolingbroke! He actually took the time to come out to waiting area to see how I was doing! Awesome Service!! More

required maintenance Steve took care of my appointment and met me there and followed up with me as they looked at my car. It was a no cost appointment. Steve took care of my appointment and met me there and followed up with me as they looked at my car. It was a no cost appointment. More

Speed is the key I have had all of my 5,000 mile Toyota Care appointments at this dealership. They have consistently been fast and friendly during my visits enabling I have had all of my 5,000 mile Toyota Care appointments at this dealership. They have consistently been fast and friendly during my visits enabling me to get my car taken care of within a little over an hour on my lunch hour. Thank you for your hard work! More

Great service team! Always helpful! Service department is wonderful! Cody and Adam are always helpful and the rest of the team as well. Cody went out of his way to help program my door Service department is wonderful! Cody and Adam are always helpful and the rest of the team as well. Cody went out of his way to help program my door locks and that was a huge help! More

My Rav 4 I enjoyed working with Don and Todd on the purchase of my new vehicle. Both of them have wonderful customer skills. I really like my new vehicle. I enjoyed working with Don and Todd on the purchase of my new vehicle. Both of them have wonderful customer skills. I really like my new vehicle. More

Thank you for taking care of our problem. Terry was very helpful. We are very happy with our Toyota. It is a well- constructed vehicle. Our only suggestion f for taking care of our problem. Terry was very helpful. We are very happy with our Toyota. It is a well- constructed vehicle. Our only suggestion for improvement is to work on friendliness. When we call, it seems that we are an annoyance instead of a valed customer. We are rarely greeted with a smile or friendly voice. Are employees there unhappy for some reason? We hope they are being treated well. Thank you. More

oil changed the service made my experience excellent. Didn't have to wait too much, and the wifi made my time go faster by being able to use my computer. the service made my experience excellent. Didn't have to wait too much, and the wifi made my time go faster by being able to use my computer. More