Wolverine Spartan Toyota of Lansing

Fast courteous service Service representative very polite and informative. Provided details of problem, and future service needs - very helpful. Provided future estimates Service representative very polite and informative. Provided details of problem, and future service needs - very helpful. Provided future estimates of service for brakes and tires. More

Friendly and accomodating I leased a 2019 Rav4 and just reached 5,000 miles on it. Most mornings I notice a grinding when I brake the first few times. I brought it in before I leased a 2019 Rav4 and just reached 5,000 miles on it. Most mornings I notice a grinding when I brake the first few times. I brought it in before the 5,000 check up and they just made an adjustment. It was still grinding and I complained about it at my checkup. They did replace the pads but it is still grinding. If they don't find a solution I won't lease another RAV4. I will probably go back to the Camry. Never had any issues with the Camry. More

Great used car purchase experience Had purchased a previous used car from Gerry, so I brought my daughter (new driver) in to just talk about what she was looking for and financing optio Had purchased a previous used car from Gerry, so I brought my daughter (new driver) in to just talk about what she was looking for and financing options, and to see what cars might be available. He had something he thought might fit her wants/needs, and she was able to purchase something that was absolutely perfect for her the same day. Gerry did everything possible to make this a great experience for our family. We will be back when I'm ready for a new (used) vehicle. More

Great friendly Service Getting our Sienna serviced is always easy. From scheduling, to completion of the work! Thank you for making this task as easy as it could be! Getting our Sienna serviced is always easy. From scheduling, to completion of the work! Thank you for making this task as easy as it could be! More

New RAV4, Incredible Service My wife and I were in the market for a new car and stopped in at Spartan Toyota since we are both MSU alumn. Our salesman, Stefan, was incredible. He My wife and I were in the market for a new car and stopped in at Spartan Toyota since we are both MSU alumn. Our salesman, Stefan, was incredible. He went above and beyond, ensuring that we were satisfied with the purchase. His communication throughout was great. The experience was wonderful. We will definitely be buying our next car from Spartan Toyota. More

Air Bag Service Spartan Toyota made this recall experience a breeze. Had routine service done at the same time. My service adviser Donovan was outstanding. He explain Spartan Toyota made this recall experience a breeze. Had routine service done at the same time. My service adviser Donovan was outstanding. He explained the plan for the work and kept me updated as the service progressed. More

AWESOME My oil change was complete in half the time I was told and they were busy when I pulled in. These guys are the best. My oil change was complete in half the time I was told and they were busy when I pulled in. These guys are the best. More

Excellent Job Steven was very through, professional and responded to all my questions. He gets an A+. The speed of getting in and out of the service department wa Steven was very through, professional and responded to all my questions. He gets an A+. The speed of getting in and out of the service department was superb. The new coffee maker and treats in the waiting lounge were very good. More

Customer oriented Always dedicated to creating the best experience. Customer service has always been superior down to making service appointments that work with custome Always dedicated to creating the best experience. Customer service has always been superior down to making service appointments that work with customer’s busy schedule. More

Smooth transition from 2016 Highlander to 2019. What would be journalist designed this survey. First time I ever had to compose a headline foe survey. I also don't like to be given a minimum or ma What would be journalist designed this survey. First time I ever had to compose a headline foe survey. I also don't like to be given a minimum or max. It was a good experience and that is all I am going to say.. More