Wolfchase Toyota

I bought a 4Runner at Wolfchase 5 years ago. It was a pleasant experience & we decided to go back after driving a Camry in our hometown 90 miles away. Anturinette was very friendly and helpful. I would r pleasant experience & we decided to go back after driving a Camry in our hometown 90 miles away. Anturinette was very friendly and helpful. I would recommend she and the dealership to anyone. More

Antionette Mittons answered our call on the way to the dealership, pulled our car off the showroom & had it waiting for us when we arrived. She was very friendly & professional from the beginning to the dealership, pulled our car off the showroom & had it waiting for us when we arrived. She was very friendly & professional from the beginning to the end (& after)of our trade for a new Camry SE. My wife & I really enjoyed working with her & appreciated the no-haggle policy she promised & followed. She was determined for us to be satisfied & made sure the technology was set up & functioning before we left the lot. John McBay helped us in the finance office & our experience was very positive with John, too. He had a easy manner of dealing with us that put us a ease & made us believe he had our best interest at heart. When we changed our minds about one warranty product after leaving the dealership, John made the necessary changes with no hassle & had our paperwork redone in 10 minutes with no "guilt trip". More

Antionette was very professional and friendly. She covered all the details, including some I did not ask. She went out of her way to help, and both my wife and I enjoyed dealing with her. Harry covered all the details, including some I did not ask. She went out of her way to help, and both my wife and I enjoyed dealing with her. Harry More

Worst car dealership ive ever been too. I saw the car I wanted on Auto Trader.com it was listed for 19,998. Dont get me wrong the staff was super friendly but I had spoken with one person in particular for wanted on Auto Trader.com it was listed for 19,998. Dont get me wrong the staff was super friendly but I had spoken with one person in particular for a week about getting a vehicle. I was told to come up there (keep in mind i live about 2 hours away)to look at a particular car and I get there and they tell him they dont have it at the dealership that day... so another week goes by im still in contact with this salesman he tells me that he will put the car away for me until I get there(he keeps his word on that)and I let him know that I am going to be getting the loan through my bank so I can only spend so much and I told him that price he said that will be okay and we can go lower on the price with you when your at the dealership so he convinces me to come back up there and tells me to call him right when I get there. I call,he answers, he says I will be with you in just a second. Well 25 min pass and one of the managers come over to me and say your salesman is with another customer at the moment so we brought you this guy to get you started to test drive the car.. so I test drive the car LOVED it all except for the few scratches it had on it and paint chips off the dash on the inside and the grill was also missing pieces and I would have to replace the hub caps and was planning on purchasing it. So after the test drive we went inside the dealership and started talking price I let this guy know that I would be going through my bank and so on. He comes back with a sheet of paper telling what price and how much taxes would be. Well I looked at the price and it was marked up from 19,998 to 20,998 so I asked if this was the lowest they could take on the car. He said yes it is then I kindly let him know that it was listed on the internet for 19,998 so he says let me go check on it. He then comes back with a differnet sheet of paper with the price being 19,998. I asked was this the lowest they could take he said yes and wasnt even going to try an negoiate the price with me. After that I decided that I wasnt even interested in purchasing from this dealership any longer. I also went to the website and under contact us wrote to the dealership about what had happened and I did not even recive an email back. To say the least I was VERY dissapointed in my exprience at this dealership. More

Most friendly, most attentive staff I have ever seen. They went out of their way to help my grandmother and I find her a car, and with an elderly woman they had amazing patience. Mr. Heard saw to it tha They went out of their way to help my grandmother and I find her a car, and with an elderly woman they had amazing patience. Mr. Heard saw to it that we had every thing we needed. He spent time discussing all options and making sure that we were going to look at exactly what we wanted. Ultimately we decided on a Rav 4. Zena was extremely nice and helpful and she walked us through the paperwork slowly and made sure that my grandmother understood all of it. Michael Leach sat in the car and went over every single button with my grandmother to be sure she did not have any questions before we left the dealership. In addition, he sat and walked her through hooking up her tracking service, Guidepoint. They practically rolled out a red carpet for her. The level of professionalism was above and beyond and we would definitely recommend this dealership in the future. More

Visited Wolf Chase Toyota to buy a Used 2008 Camry. Everything went so good, had a pleasant experience buying the car. One problem I had during the purchase was the car did not have the remote Key(Key Everything went so good, had a pleasant experience buying the car. One problem I had during the purchase was the car did not have the remote Key(Key less Entry). Sandeep Soni my Sales consultant had so much patience(test drove 6 cars) and had given me so many options to choose from, explained everything to help me choose the CAR I wanted. I was in love with one car that I took for test drive. I decided to purchase it even without the Remote Key. After a couple of days I e-mailed the Customer Service department if they can help me provide with a new Key. Beating my expectations(above and beyond.. I had some very good feedback about the dealership but when I personally had the experience i have very few words to describe it). I received a call in less than 2 hours about getting a new Remote Key. Appointment was setup, as they had to some programming for the new Key. This is a really wonderful experience. Now that is called "Customer Service". I would rate them A***** for the service. I would definitely recommend people to visit Wolf Chase Toyota to have a pleasant experience. !!!!!!!!!!! GREAT JOB TEAM !!!!!!!!!!!!! More

My initial goal was to purchase a new car. The wife and I ended up with a Certified Pre-Owned vehicle, and we are totally satisfied with the buying experience at Wolfchase Toyota. We had owned six Saturns I ended up with a Certified Pre-Owned vehicle, and we are totally satisfied with the buying experience at Wolfchase Toyota. We had owned six Saturns -- all bought under Saturn's No-Haggle Policy. When General Motors discarded the Saturn brand like yesterday's newspaper, we decided to discard our two current Saturns as soon as possible. We refused to reward GM's arrogance by transitioning to the the Chevrolet brand. We wanted to recapture Toyota quality that we had enjoyed in three vehicles prior to our entry into the Saturn addiction. I was dreading a purchase that would involve high-pressure, stressful negotiations, and gamesmanship. None of these negatives surfaced, and Wolfchase became the first and only dealership with whom we dealt. Late one evening, I requested Internet information on a Toyota Prius. Early the next morning, I was contacted by Michael Leach, a very young but remarkable Sales Consultant for Wolfchase Toyota. I was blown away by his knowledge and his enthusiasm to get me into a car. He was politely persistent but very professional. That's how I conducted my career in over 30 years of selling in the medical industry. From his emails and his phone conversations, I perceived that he is empathetic and ethical. He is also very articulate and respectful. He earned my confidence. I made the first visit to Michael alone because my wife was not supportive of my agenda to buy the Prius. I test-drove it, and I fell in love with it. Despite its "green" profile and technological superiority, she did not deem it a practical replacement for her Saturn Vue, our older vehicle. I shared that with Michael, and he probed for our real needs. He mentioned, "I have other vehicles that will meet your needs, and please don't rule out a Certified Pre-Owned Vehicle. Please come back with your wife." The next day, he sold us a late model certified RAV4 with low miles. We both love it, and we are really high on Michael. (Make no mistake, he did revisit the idea of selling us a Prius.) Wolfchase employs Boswell Hale, a near legendary figure in the Memphis car selling industry. Boswell made his bones on ethics and intelligent listening to customer needs. He is a long-term success and an incredibly nice guy. Michael wants to follow in his big footsteps. I was intimidated by the enormity of the Wolfchase Service Department, and I was worried that our pre-owned RAV4 might not merit big attention. An unprecedented personal meeting with Jerry Barker, the Service Manager, defused any doubts. He asked our expectations for service, and he addressed how his department meets those expectations. By the way, Jerry is another intelligent, articulate, engaging person on the Wolfchase Team. We're seeing a very pleasant pattern. John McBay, a Finance Manager, is yet another of those cerebral, articulate, persons at work at Wolfchase Toyota. None of his charms or intellect would matter if he had not gained our trust. I swore that we would not be pressured into buying some Extended Warranty of questionable value. We did buy the Extended Warranty after John's masterful presentation that it is very valuable. Frankly, it was a no-brainer decision. We have a used vehicle with bumper-to-bumper coverage for as long as we intend to own the vehicle. I have to mention Jason Terry, Sales Manager. His communications with Michael were clearly visible. His desk is on the sales floor. There were no false delays and offer/counteroffers. He wanted our business, and he wanted to support the success of his salesperson. He gave us a very attractive trade-in on our Saturn Vue. These are tough times, and this dealership is not afraid of a win-win relationship with customers. My wife and I highly recommend this dealership. We were feeling terrific as we drove off the lot with our RAV4. More

My husband and I had a great experience buying our new truck from Wolfchase Toyota. Our sales rep Mick was very attentive without being pushy. Negotiating the price with the sales manager Jason was surpri truck from Wolfchase Toyota. Our sales rep Mick was very attentive without being pushy. Negotiating the price with the sales manager Jason was surprisingly pleasant. Although we were already pre-approved through our bank, F&I Manager Zena informed us we may be able to get a better deal. Not only did she find us a better deal but also took the time to show us what we would pay with each lender and let us make the decision. At no time did I feel pressured or unsure about the financing process. We felt that she was looking out for our best interest. Willie (cleaning crew) made us feel welcome and at home. He offered us coffee, doughnuts and popcorn, and asked repeatedly if we needed anything. By far, this was the best experience I have ever had buying a vehicle. More

The Wolfchase Toyota staff was very friendly and provide the information I was requesting. After much discussion, I was able to purchase a used vehicle as a part of a special weekend sale. My purchase was the information I was requesting. After much discussion, I was able to purchase a used vehicle as a part of a special weekend sale. My purchase was processed quickly. I am very happy with the truck I purchased. More

I wanted a specific Tacoma and Jon did everything he could to find one in the region, when that fell through, he had one preferenced for me from the factory. I'm glad to say I'm now driving my new Tacom could to find one in the region, when that fell through, he had one preferenced for me from the factory. I'm glad to say I'm now driving my new Tacoma with all the options that I wanted. The dealership makes you feel right at home and Jon is by far the best salesman I've ever dealt with. He's straight forward and honest. This is the second vehicle I've purchased through him and will be going back for a third in the next month. More