Wolfchase Toyota

Corrupt DO NOT BUY YOUR VEHICLE HERE! I'm only giving one star, as zero stars is not an option. This dealership is a prime example of poor business practices. DO NOT BUY YOUR VEHICLE HERE! I'm only giving one star, as zero stars is not an option. This dealership is a prime example of poor business practices. I purchased a vehicle here last month, and everything agreed upon on the floor was twisted around by the finance department, and I walked out having paid over $2,000 for a service agreement I never agreed upon. I thought I was putting down an extra $1,500 to lower my interest rate, but it was only to include this crock. I was never given the option to see my monthly payment without this included, and was taken advantage of as a first-time buyer. Finance department refused to refund any portion of it. DO NOT, under any circumstance, purchase the extended warranty. It's merely a scam that profits the finance department, paying out commissions for each one sold. More

Top notch service even if the news is bad. I have used Wolfchase Service department twice. Both times, the went out of their way to get me a rental car if the service was going to take awhile, I have used Wolfchase Service department twice. Both times, the went out of their way to get me a rental car if the service was going to take awhile, In July 2015, Trevor went out of the way to ensure that I was satisfied with the repair down to return of the vehicle. Nice Job Trevor!! In Oct 2015, came back for oil change and transmission flush, which is going to take longer than expected, rental car given and no issues. Also, vehicle was out of alignment, and the service manager, Nicole, helped me with that also. Thanks again, I will be back!! More

Condensending attitude is a real turn off Imagine trying to get the paint touched up on your $33,000 car and customer service says, "It's $35.00 for the paint, and YOU can touch it up." That w Imagine trying to get the paint touched up on your $33,000 car and customer service says, "It's $35.00 for the paint, and YOU can touch it up." That was what Castellaw Toyota of Dyersburg said and Wolfchase Toyota of Memphis told me " you can buy touch up paint for $8.00 and touch it up yourself" this is after I was promised the world. "Bring your car up to the dealership and we will touch up the paint. Our specialist is here on Thursdays. I brought it up and it wasn't done because I told the NEW CUSTOMER SERVICE PERSON... "I don't care." After two months of asking to have a little paint touched up on a car with less than 5000 miles on it the last thing I want to hear is a crybaby service manager tell me its going to COST HIM... cost HIM $150.00 out of pocket... From the same people who tried to charge me $35.00 for the same $8.00 bottle of paint. First "an expert" had to do it now because I didn't want to hear a CSR COMPLAIN TO ME... What is that? I'm spending $33,000 and he's crying about touching up a little paint on a NEW CAR? really?? Never again. Furthermore the REGIONAL MANAGER told both dealer they didn't have to service my car... So what was that about "it doesn't matter what dealership you bring your car to"? it does matter and the condescending attitude that I received from Wolfchase where I purchased the vehicle and the regional manager and Dyersburg Castellaw... I wanted a Solara next but I will never again look at a Toyota, Scion, Lexus or any other associated manufacturer, dealership or vehicle. As soon as I am able to I will trade this car in for another brand and never look back. I waited 12 years to buy this car. I wanted it 12 years ago when it first came out with the hybrid cars...I love the car but now I hate Toyota. I almost bought a Matrix from a dealer in NY 12 years ago, that dealer tried to get me to buy a vehicle that I didn't want and the deal fell through after much bantering, but they didn't deliver the vehicle I wanted or anything close, they could have ordered one but didn't after that I went back to Chevy. Now ONCE AGAIN, I am sorry to went to Toyota and not Chevy. Never again will I ever buy or enter a lot of Toyota once I get rid of the car I wanted, I love and hoped to keep for another 12 or more years like I did my CHEVY... now I can't get my car serviced here, how can I trust either dealer? Nothing will ever make me trust a Toyota manager, CSR, dealer or otherwise, no one tells the truth and no one follows through. More

Do Your Homework I was working with Seymour Wright to get a blue 2013 Lexus IS 250. The interaction started out fine. He was mannerable and non-pushy the first day. I was working with Seymour Wright to get a blue 2013 Lexus IS 250. The interaction started out fine. He was mannerable and non-pushy the first day. The second day he was still very polite. I asked to keep the car for a day so that I could drive it more and have my mechanic check it out. Seymour got it approved by a manager with no problem. However, when I asked him to call and get a copy of the maintenance history from Lexus, he claimed that his manager told him that it was not possible to request the information over the phone and an employee would have to personally go over to the local Lexus dealership -- and they were not willing to do that apparently. So that was lie #1, but I dropped the issue thinking I would just get the information myself. The third day, all of the pressure tactics and the things people hate about car salespersons came out. I told him probably 10 times that I still needed to do several things before signing a purchase contract: 1) meet up with my mechanic, 2) secure financing because my credit union and their underwriting was not open on the weekends, 3) finalize the insurance, 4) get the maintenance records from Lexus, 5) check the warranty status with Lexus, etc. He even claimed that another salesperson had a buyer for the car and if I didn't buy it that day it would be gone the next. Now, that may or may not have been true. But my response was simply that if someone got the car before me, then oh well, I didn't really need the car and I would not be upset about it. Things got downright embarrassing when I went to the dealership on Day 3 to return the car and pick up my SUV (a 2014 Lexus RX) that I had left at the lot overnight. As Seymour and walked into the building to supposedly "talk to a manager" or a finance person who could supposedly beat my credit union's 1.7% interest rate, I commented to Seymour that I felt like I was heading into a timeshare presentation - no lie! After 20 minutes or so of waiting for this manager, I said a friendly goodbye and headed out. Seymour remained polite even with his sales tactics for the most part. It just seems he could not take no for any answer and it was URGENT that the car be sold right away - before I could finish my Homework. Today, Day 4, I talked to the Lexus service department who gave me no trouble at all reviewing the car's history. And once the pulled up the VIN #, it all made sense -- the last owner had complained of problems with the transmission slipping and the issue apparently never got resolved because the dealership he/she took it to could not replicate the problem. I called Seymour immediately to let him know the bad news and he did not sound surprised one bit! The car was being sold at a $4k discount and as-is, so I am pretty sure he knew there was something wrong with the car - even if he did not know exactly what. He stated something to effect of "That's unfortunate" followed by something like "Let me know if I can help you with another car." I mean REALLY?! I politely declined. He could have been up front and I may have still bought the car with a modest price reduction as it was still under warranty. Honesty is hard to come by in every day life, but especially in car sales. To most car sales people, it's all just business and almost anything you have to say to make the sale is acceptable. In conclusion: MAKE SURE YOU DO YOUR HOMEWORK AND RESIST ALL EFFORTS TO CLOSE THE SALE UNTIL YOU ARE 100% READY. More

I would recommend Wolfchase Toyota My salesman was Jun Suello,, a fine gentleman. The dealership helped me out with an additional key as the car was sold with only one key and no spare My salesman was Jun Suello,, a fine gentleman. The dealership helped me out with an additional key as the car was sold with only one key and no spare key. They did what they said they would do, and that is all you can ask out of any business. More

Unbelievably terrible experience In a good mood, have questions and a desire to purchase a new vehicle? Well don't go to Wolfchase Toyota. I've never been a customer anywhere before w In a good mood, have questions and a desire to purchase a new vehicle? Well don't go to Wolfchase Toyota. I've never been a customer anywhere before where the salesman tried to make me feel privileged for being in their presence. I went in there with questions and a desire and fully explained that there was no need for me to make a purchase. After that, I was talked down to, was given a terrible, dishonest trade-in value of my old vehicle and absolutely no wiggle room on the sticker price. It was explained to me several times that they sell lots of cars (more than anywhere else in the area, blah blah blah) and this one would be gone soon. Terrance didn't know anything about the vehicle until I told him, then all of a sudden it is so rare that it was non-negotiable. They have no idea how much money I make or what I can bring to the table for a down payment and were unwilling to work with me on an acceptable number. Guess what? You're not the only dealer in town, no matter how you try to spin it. Potential sale lost even if this wasn't the vehicle I ultimately would have chosen! Maybe next time, don't treat a customer like an idiot and they will come back for business. More

Anturinette Mittons is a trust worthy salesperson Not knowing exactly if we were going to buy a new or used Toyota Camry my wife and I started our search at Wolfchase Toyota for their advertised onlin Not knowing exactly if we were going to buy a new or used Toyota Camry my wife and I started our search at Wolfchase Toyota for their advertised online prices for both. After briefly meeting with Anturinette Mittons, who gave a brief overview of the lot and specials, we started our look around. Anturinette waited patiently in the wings until we approached her and started asking questions. She patiently fielded our questions and we narrowed the choices down to a Camry Hybrid XLE and LE. She drove us around the lot a few times to find the perfect one to meet our needs and wants. Once the perfect one was found she quickly discussed the price and was able to negotiate a price suitable for us. Anturinette is an extremely capable salesperson and a very good person in general to deal with. We would highly recommend her and the Wolfchase Toyoyta dealership. Thanks Anturinette!!! More

At first I found the whole prospect of purchasing a car intimidating: Do you go new or used? How do you know you're getting a good deal? How do you know the car is safe? Do I need to worry about bringing intimidating: Do you go new or used? How do you know you're getting a good deal? How do you know the car is safe? Do I need to worry about bringing a male friend so that the price doesn't get hiked just because I'm a woman? After spending all day at another dealership feeling pressured, demeaned, and ignored, I walked into Wolfchase Toyota feeling a little beaten by the car-buying game. I was ready to continue the trek of frustration, but instead I was greeted by Alfred Waddell. Mr. Waddell is incredibly knowledgeable about all the cars on the lot, and he met me exactly where I was in my car search. I wanted a hatchback, a decent mpg, and a financial obligation that wouldn't leave me rubbing pennies together at the end of the month. I was also a little tired of being pushed around. He patiently spent two hours with me helping me fine-tune what would work for me. He didn't waste my time by showing me cars out of my price range, pressuring me into test driving cars I wasn't interested in, or talk to me about "high risk loans." He was a realist and genuinely concerned with making sure I left happy. He broke down the differences between leasing and buying and sent me home with a brochure for the Scion XD, a car that was right up my alley. Mr. Waddell's genial personality and sense of humor helped me regain confidence my Great Car Search. Instead of getting lost in dealerspeak, I was returned to what I wanted and could afford. I didn't feel pressured at all, and instead I trusted him and all those at Wolfchase Toyota Scion to speak to me clearly and plainly about what I was getting myself into. In three years, when my lease is up, I wouldn't be surprised at all to find myself right back at Wolfchase Toyota Scion with the great team there. More

This guy need to be trained well on how to treat customers. Avoid this man at any cost. He was sarcastic, unprofessional and lack the basic of customer service and people's skills. I would not hire customers. Avoid this man at any cost. He was sarcastic, unprofessional and lack the basic of customer service and people's skills. I would not hire this individual not even as a salesman, he is a manager at this dealer. I went to a different Toyota dealership and was treated by real human beings who know how to treat other human beings. This guy need to go work in a warehouse where all he sees is boxes and walls, human interaction is too much for him. That was the worst experience I have even had in any dealership. I do not recommend that dealership because of that individual. More

Wow! There are not enough stars to describe the level of the friendly, knowledgeable, professional staff I encountered at Wolfchase Toyota. I truly couldn't be happier or better served. I passed three close the friendly, knowledgeable, professional staff I encountered at Wolfchase Toyota. I truly couldn't be happier or better served. I passed three closer Toyota dealerships to buy an suv here and I will drive those extra miles to their service department as well. More