Wolfchase Toyota

Thank You to Damin and the whole crew! They were excellent! Worked with us thru all aspects of getting the car after we drive 2 hours !Love this car dealership will recccomend to all my fri They were excellent! Worked with us thru all aspects of getting the car after we drive 2 hours !Love this car dealership will recccomend to all my friends and family More

Excellent customer service and deal as advertised We had our first experience with Wolfchase Toyota, and while we did have one issue that had to be resolved, we had a great experience there. We recei We had our first experience with Wolfchase Toyota, and while we did have one issue that had to be resolved, we had a great experience there. We received the leasing deal that was advertised online and Mr. Williams found the car we wanted in Missouri, and it was here by noon the next day for delivery to us. Nicole Simpson, our salesperson, couldn't have been more wonderful. She did everything she could to make sure our wants and needs were taken care of, and was very knowledgeable and informative regarding all our car had to offer. It was a great experience and we are very happy with our car! More

First time car buyer My experience with Wolfchase Toyota was my first experience buying a car and it was awesome! I was able to tell the salesmen what I wanted and they ma My experience with Wolfchase Toyota was my first experience buying a car and it was awesome! I was able to tell the salesmen what I wanted and they made sure they exceeded my expectations. I was without a vehicle prior to visiting the dealership and Brian Taube picked me up from work...TWICE! I didn't feel pressured to make a decision and the were eager to ensure I got what I wanted. Wesley Brown continued to check in to make sure my needs were being met. For a first experience, it was beyond amazing! I recommend these guys to EVERYbody! More

Consistently Over Priced and Disingenuous I have been to this dealership several times looking for vehicles since they are so close and every time I am turned away by their knack for gouging t I have been to this dealership several times looking for vehicles since they are so close and every time I am turned away by their knack for gouging their customers with overpriced vehicles. I had one sales guy call my employer looking for me. His message said he was following up to see if I was still interested in a used FJ Cruiser that I knew for a fact had already been sold the previous day. I went back up there the following week and saw another 2007 FJ was traded in so I asked for the price..... the salesman came back and said $19,000. I laughed and left. The following day I saw it listed online for a lower price. That is where you forever lost my business. This place is your typical gouging dealership that tries to rip anyone off that isn't up to doing any due diligence about market values. Please, just shop around before you just give your money away to a business like this. I can't wait for them to get their payback once the auto loan industry wises up and shuts down the flow of funny money. More

Won my business back My family has done business with Wolfchase Toyota multiple times and for the majority of those interactions it's been great service. There was one tim My family has done business with Wolfchase Toyota multiple times and for the majority of those interactions it's been great service. There was one time that really didn't meet expectations and made me not want to return. Alas I came back because they had a vehicle I was after. This time the service and salesperson in particular (Brad Leech) was absolutely impeccable. I also got a great deal on a new Tacoma! I would come to this dealership again to deal with him if my family needed any other autos. More

Terrible Sales Practice - Bad Experience I have purchased three cars at this dealership over the years and received what I consider fair treatment with each of those purchases. Since my past I have purchased three cars at this dealership over the years and received what I consider fair treatment with each of those purchases. Since my past experiences had been fair I anticipated the same treatment. Boy was I wrong. I picked out a new car after seeing it on their website with a (reduced) sales price clearly indicated on the website. I thought well that was fair enough based upon my research. When it came time to negotiate and get their sales contract they had marked the car back up to FULL MSRP and gave me an extremely low ball offer for my trade in. I walked out and have not been back. A dealership that wants to play these kind of games is not for me. My time is more valuable than that. On the plus side I will say I have my car serviced here and I have always had good experiences. However, this experience was unacceptable and deceiving as far as I am concerned. Especially since I was a repeat customer. My business will go elsewhere. I can only say good luck to the dealership because with sales practices like this you will need it. Buyer Beware More

Corrupt DO NOT BUY YOUR VEHICLE HERE! I'm only giving one star, as zero stars is not an option. This dealership is a prime example of poor business practices. DO NOT BUY YOUR VEHICLE HERE! I'm only giving one star, as zero stars is not an option. This dealership is a prime example of poor business practices. I purchased a vehicle here last month, and everything agreed upon on the floor was twisted around by the finance department, and I walked out having paid over $2,000 for a service agreement I never agreed upon. I thought I was putting down an extra $1,500 to lower my interest rate, but it was only to include this crock. I was never given the option to see my monthly payment without this included, and was taken advantage of as a first-time buyer. Finance department refused to refund any portion of it. DO NOT, under any circumstance, purchase the extended warranty. It's merely a scam that profits the finance department, paying out commissions for each one sold. More

Top notch service even if the news is bad. I have used Wolfchase Service department twice. Both times, the went out of their way to get me a rental car if the service was going to take awhile, I have used Wolfchase Service department twice. Both times, the went out of their way to get me a rental car if the service was going to take awhile, In July 2015, Trevor went out of the way to ensure that I was satisfied with the repair down to return of the vehicle. Nice Job Trevor!! In Oct 2015, came back for oil change and transmission flush, which is going to take longer than expected, rental car given and no issues. Also, vehicle was out of alignment, and the service manager, Nicole, helped me with that also. Thanks again, I will be back!! More

Condensending attitude is a real turn off Imagine trying to get the paint touched up on your $33,000 car and customer service says, "It's $35.00 for the paint, and YOU can touch it up." That w Imagine trying to get the paint touched up on your $33,000 car and customer service says, "It's $35.00 for the paint, and YOU can touch it up." That was what Castellaw Toyota of Dyersburg said and Wolfchase Toyota of Memphis told me " you can buy touch up paint for $8.00 and touch it up yourself" this is after I was promised the world. "Bring your car up to the dealership and we will touch up the paint. Our specialist is here on Thursdays. I brought it up and it wasn't done because I told the NEW CUSTOMER SERVICE PERSON... "I don't care." After two months of asking to have a little paint touched up on a car with less than 5000 miles on it the last thing I want to hear is a crybaby service manager tell me its going to COST HIM... cost HIM $150.00 out of pocket... From the same people who tried to charge me $35.00 for the same $8.00 bottle of paint. First "an expert" had to do it now because I didn't want to hear a CSR COMPLAIN TO ME... What is that? I'm spending $33,000 and he's crying about touching up a little paint on a NEW CAR? really?? Never again. Furthermore the REGIONAL MANAGER told both dealer they didn't have to service my car... So what was that about "it doesn't matter what dealership you bring your car to"? it does matter and the condescending attitude that I received from Wolfchase where I purchased the vehicle and the regional manager and Dyersburg Castellaw... I wanted a Solara next but I will never again look at a Toyota, Scion, Lexus or any other associated manufacturer, dealership or vehicle. As soon as I am able to I will trade this car in for another brand and never look back. I waited 12 years to buy this car. I wanted it 12 years ago when it first came out with the hybrid cars...I love the car but now I hate Toyota. I almost bought a Matrix from a dealer in NY 12 years ago, that dealer tried to get me to buy a vehicle that I didn't want and the deal fell through after much bantering, but they didn't deliver the vehicle I wanted or anything close, they could have ordered one but didn't after that I went back to Chevy. Now ONCE AGAIN, I am sorry to went to Toyota and not Chevy. Never again will I ever buy or enter a lot of Toyota once I get rid of the car I wanted, I love and hoped to keep for another 12 or more years like I did my CHEVY... now I can't get my car serviced here, how can I trust either dealer? Nothing will ever make me trust a Toyota manager, CSR, dealer or otherwise, no one tells the truth and no one follows through. More

Do Your Homework I was working with Seymour Wright to get a blue 2013 Lexus IS 250. The interaction started out fine. He was mannerable and non-pushy the first day. I was working with Seymour Wright to get a blue 2013 Lexus IS 250. The interaction started out fine. He was mannerable and non-pushy the first day. The second day he was still very polite. I asked to keep the car for a day so that I could drive it more and have my mechanic check it out. Seymour got it approved by a manager with no problem. However, when I asked him to call and get a copy of the maintenance history from Lexus, he claimed that his manager told him that it was not possible to request the information over the phone and an employee would have to personally go over to the local Lexus dealership -- and they were not willing to do that apparently. So that was lie #1, but I dropped the issue thinking I would just get the information myself. The third day, all of the pressure tactics and the things people hate about car salespersons came out. I told him probably 10 times that I still needed to do several things before signing a purchase contract: 1) meet up with my mechanic, 2) secure financing because my credit union and their underwriting was not open on the weekends, 3) finalize the insurance, 4) get the maintenance records from Lexus, 5) check the warranty status with Lexus, etc. He even claimed that another salesperson had a buyer for the car and if I didn't buy it that day it would be gone the next. Now, that may or may not have been true. But my response was simply that if someone got the car before me, then oh well, I didn't really need the car and I would not be upset about it. Things got downright embarrassing when I went to the dealership on Day 3 to return the car and pick up my SUV (a 2014 Lexus RX) that I had left at the lot overnight. As Seymour and walked into the building to supposedly "talk to a manager" or a finance person who could supposedly beat my credit union's 1.7% interest rate, I commented to Seymour that I felt like I was heading into a timeshare presentation - no lie! After 20 minutes or so of waiting for this manager, I said a friendly goodbye and headed out. Seymour remained polite even with his sales tactics for the most part. It just seems he could not take no for any answer and it was URGENT that the car be sold right away - before I could finish my Homework. Today, Day 4, I talked to the Lexus service department who gave me no trouble at all reviewing the car's history. And once the pulled up the VIN #, it all made sense -- the last owner had complained of problems with the transmission slipping and the issue apparently never got resolved because the dealership he/she took it to could not replicate the problem. I called Seymour immediately to let him know the bad news and he did not sound surprised one bit! The car was being sold at a $4k discount and as-is, so I am pretty sure he knew there was something wrong with the car - even if he did not know exactly what. He stated something to effect of "That's unfortunate" followed by something like "Let me know if I can help you with another car." I mean REALLY?! I politely declined. He could have been up front and I may have still bought the car with a modest price reduction as it was still under warranty. Honesty is hard to come by in every day life, but especially in car sales. To most car sales people, it's all just business and almost anything you have to say to make the sale is acceptable. In conclusion: MAKE SURE YOU DO YOUR HOMEWORK AND RESIST ALL EFFORTS TO CLOSE THE SALE UNTIL YOU ARE 100% READY. More