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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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March 27, 2021

I got a oil change last time at the dealership in Southaven it was 45$ and to come to this dealership to pay 68$ a big difference will not return again.. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany
Mar 30, 2021 -

Wolfchase Nissan responded

Thank you, Mary, for your business and your feedback, we sincerely appreciate it, I completely understand and respect how you feel about the price. I only wish our Service Representative would have done a better job explaining the value received for the price. We use only Genuine Nissan Parts and Manufacturer's recommended oil, installed by Factory trained and Certified Nissan Technicians. All of these qualities not only provide the best performance for your vehicle, they extend the longevity of the life of your Nissan. We value the opportunity to serve you and will be here for you, should you decide you want to service your vehicle here again.

March 26, 2021

Could be better on appointments when scheduled. How long? Needs to address that when I pulled in. Instead of waiting to know if i need to adjust my day More

by NC5240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
March 23, 2021

Jessica was great, she called to inform me of additional services needed and was able to email my invoice online via email so I could pay before arriving. Everything was quick and seamless, no wait time to More

by ASHLEYH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
March 23, 2021

I was pleased with the replacement of my tires. Especially the findings in the tire I didn’t know had damage. I love having shuttle service ! More

by TONEYJANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Booker T Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Youmni Hamami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle service 5 stars, Diane Burch
March 22, 2021

Professional environment and customer friendly. Needed a mechanic to help with a oil leak That was found. Why should i have to pay for that More

by BARRYJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Burch
March 22, 2021

everyone took their time to help in every way possible to meet all my needs.. service was great and really helpful in every way possible.. even the shuttle bus driver was nice and extremely helpful in all wa More

by EAHOLLIMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. was really pleasant to work with.. , Diane Burch
March 18, 2021

I really like this dealership and the people that work there. I did feel I was there a loooong time just for a tire repair. More

by VICKIJOJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
March 18, 2021

We brought the murano in for a noise. The mechanic found a tube of lipstick under the carpet and said it was the problem but had he driven it again he would have realized the noise was still there. I took t More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Shearin, Diane Burch
Mar 30, 2021 -

Wolfchase Nissan responded

Thank you, Darryl, for taking the time to share your comments and feelings about your recent service experience. The frustration you encountered due to the noise remaining in the vehicle after you left is understandable and I apologize that the matter wasn't resolved the first time for you. From reading your review, I cannot tell if removing the mascara took care of the issue or if you are still experiencing the rolling around noise. We would like to get this right for you, so if you could respond back to me privately and let me know what the situation is, then I will know what the next step is. I apologize for the inconvenience and look forward to hearing back from you so we can get this worked out.

March 18, 2021

My experience was not good at all. I’ve had my 2018 Armada in for multiple repairs and for this particular rear hatch door issue several times. The service department stated that they fixed the problem More

by Britneyb1975
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David
Mar 30, 2021 -

Wolfchase Nissan responded

Britney, thank you for your feedback. I sincerely apologize for the level of service you received during your recent service experience and completely understand your frustration. Your business is very important to us and we'd like to make this right for you. I am personally delivering a copy of your comments to both our Service Director and our Service Manager and you should be hearing back from one of them regarding you situation. Thank you for alerting us to this issue so we can work toward a resolution for you.

March 17, 2021

The services I received were good. Did not have to wait forever and everyone was very courteous. Do not receive a car wash ticket but that’s alright More

by BJCRUTCHFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
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