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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,975 Reviews of Wolfchase Honda - Service Center

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December 30, 2020

The service, wait time and the location was fine, however the biggest problem I had at this location was with the SERVICE advisor. This was not my first time at this location. However when I asked for a cou More

by darrylpruitt18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Rossi
Dec 31, 2020 -

Wolfchase Honda responded

Thank you for taking the time to leave feedback regarding your recent visit to our Service Department. I'm sorry to hear that you had a negative experience with the service advisor and I certainly understand your frustrations. I would feel the very same way. Let me get with the Service Manager regarding this situation and I will get back with you. Unfortunately, he is out until Monday, so it will be Monday before I can get this taken care of for you. We value you your opinion and your loyalty.

December 29, 2020

Excellent customer service John and all the old staff from Mendenhall. Professional staff in the service department check on you when your car is done or have any issues More

by romeohorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tierny
December 28, 2020

I have been dealing with Wolfchase Honda for almost a decade. Everyone is very nice, but my "go-to" person is Dexter Alexander. Dexter has been there for me and always tells me the truth, also helps me More

by JENNYB47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2020

First time for service at this location and customer service was excellent. Kenneth went above and beyond to help with service and recall repair. I will now ONLY come to Wolfchase Honda for all service More

by L.Hart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2020

Wolfchase Honda continues to exceed my expectations after years of service! Dexter is always professional and I have complete trust in him. I wouldn’t take my Honda anywhere else! More

by KTERRETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2020

Skylar was very helpful with my break issue. After my first visit he told me to let him know if the service done fixed my issue. It did not, so I contact him and brought it back in. My challenging proble More

by VINCESKINNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

Excellent work by all involved in the care and service of my car. It was nice that water and a snack was offered while waiting. I would like to thank the technician who worked on my car, it’s running so mu More

by TNDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2020

Skylar is extremely dedicated and provides the best customer service experience! He waited for us when our vehicle had to be towed to the dealership. He always make sure we are satisfied. Skylar is a More

by MINTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2020

Went in for an oil change and as always i was well taken care of. They also gave me a list of things and prices on things i needed to get done. I always deal with Dexter when i come in and he’s always great More

by COFFEY832001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2020

John was great for dealing with a newly released warranty bulletin for my Pilot. They were able to get the part in stock and installed quickly. More

by B. Chamberlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tierney
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