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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,976 Reviews

3,976 Reviews of Wolfchase Honda - Service Center

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August 05, 2021

Service department sucks. When I changed my mind about a transmission replacement they charged me about $1900 for a restocking fee and shipping that did not occur. I will never deal with them again and am t More

by oconnorgolF$1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Rossi
Aug 18, 2021 -

Wolfchase Honda responded

Thank you for taking the time to provide feedback regarding your recent experience. We strive for 100% customer satisfaction and I'm sorry to hear that your experience was not to your satisfaction. I have forwarded your feedback to both our Service Director and our Service Manager for their review and investigation. You should be hearing back from them, if they have not already been in contact with you regarding this situation.

Aug 18, 2021 -

oconnorgolF$1 responded

The only response I have seen was a letter suggesting I still need a new transmission. I had my vehicle checked out by another very reputable shop and it did require a new transmission and it is running fine. I still fee i was ripped off by Wolfchase Honda. I would never consider a purchase or service by them. I have turned the matter over to Randy Hutchison at the better business Bureau

August 05, 2021

Dexter got me in and had my car serviced in a very reasonable short time, as I was waiting at the dealership for the work to be completed. The service was excellent as usual. More

by WINPERK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

Excellent service, appt was given at convenient time, got done in 3hrs and left, skyler did an excellent job. Nothing else to add. Once again thanks More

by PAUL_GUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2021

Very expensive compared to other places, but all dealerships are. At least they’re reliable and know what they are doing. Shuttle is a necessity. More

by sheri_vt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, the shuttle driver was FANTASTIC!!! Very professional, considerate & personable , Les Kruger, Josh Matson
August 02, 2021

Courteous, prompt, friendly and attentive staff. Called and need to be seen right away, let staff know and they said come in and we will inspect the car. They did that and I was out in no time to thank you More

by swtpnk2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2021

Donnie and Josh worked together to remedy problem with my air conditioner and got the bulk of the cost covered through the warranty I have! They put in a lot of effort to get this accomplished. Victoria prov More

by jaytbee@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Fulkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Matson
July 28, 2021

I came to Honda for service on my Honda Accord on the 26th of July with Skyler Lewis. I’ve had a few bad experiences with Honda in the past but, since I’ve been choosing to work with Skyler, I’ve always More

by anisadedovic_95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

Fair and Honest. What more can you ask for. We will continue to use the dealership for both large and small jobs. Love the coupons accessible on line. More

by LMD0524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Matson
July 26, 2021

Wolfchase Honda and Dexter Alexander have my complete confidence. This is the only place I would ever take my vehicle. Great facilities and a staff that is really outstanding. More

by CECIL0116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Alexander
July 23, 2021

The service department was awesome! They were kind, they check on you and they offered you water, tea or snack or both. I past a dealership to get here. More

by SHOPPERT_1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yeen Briceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Les Kruger, Josh Matson
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