Wolfchase Honda - Service Center

Outstanding customer service by service department staff! I was traveling on a Saturday [07/15/17], 400 miles away from home in Tulsa when the malfunction indicator lamp icon in my 2010 Honda Accord came on. I was traveling on a Saturday [07/15/17], 400 miles away from home in Tulsa when the malfunction indicator lamp icon in my 2010 Honda Accord came on. When we exited the interstate and began to slow down the car was really running very rough and when we came to a complete stop the car began to run very erratic and felt like it was going to shut itself down. We looked up the nearest Honda dealer, hoping they would be open on a Saturday and would be able to resolve our problem so we could continue our travel. Luck for us the Wolfchase Honda was within a few miles of where we exited the interstate and their service department was still open and accepting customers. The service manager greeted us promptly, we explained the problem w/our car and that we were on the road traveling. He said that he was knowledgeable about the problem the car was having and they would be able to address it and get us back on the road. The problem was related to a Honda "Bulletin" [not sure what this is, but sounds like a vehicle recall issue that is not communicated to car owner but is communicated to Honda dealers]. The car failure [on a previous trip hundreds of miles from my home base] had happened before but was addressed by a Honda dealer in Texas. Long story short, the next step in the repair progression was to replace the rings, but had to wait until I returned to my home town to get this done. What impressed me most about the the staff at Wolfchase Honda was they repaired my car so I could get back to my home town which is 400 miles from Memphis, TN. Thanks to all at Wolfchase who made this happen for me and my family!! More

Disable Car Alarm 07 Accord & Many Thanks! Alarm would not stop as the car ran. Skylar made the fix easy over the phone. The problem was resolved before my son got home. Alarm would not stop as the car ran. Skylar made the fix easy over the phone. The problem was resolved before my son got home. More

Great service and even better resolution to our disagreement. Mr Jones stepped up and handled the issue and made sure I was satisfied. That's all you can ask for in business. If you disagree on som disagreement. Mr Jones stepped up and handled the issue and made sure I was satisfied. That's all you can ask for in business. If you disagree on something then work it out amicably. More

Please avoid this service department by all means. The service reps. and managers do not reutrn phone calls, even if you schedule an appointment, promised times will come and go several times over, and th service reps. and managers do not reutrn phone calls, even if you schedule an appointment, promised times will come and go several times over, and the waiting area chairs and carpet are filthy. While waiting, I overheard several other customers complaining about the same issues. When a concern is brought to the attention of management, they are blown off as no big deal. Your time and hard earned money are much better spent elsewhere. More