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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,975 Reviews of Wolfchase Honda - Service Center

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March 30, 2018

Great customer service! The service advisors were courteous and professional. They greeted me promptly and provided transportation for the day. The courteous valet even dr More

by aleadinglady2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi ?
Mar 30, 2018 -

Wolfchase Honda responded

Dear Leading Lady, we appreciate the 5-star review for our Service Department and are so happy you had a great experience. From the greeting to the shuttle driver, it seems like you were well taken care of, which is our main goal. We appreciate your business and look forward to serving you again.

March 30, 2018

Great and friendly service. The service at this dealership is always friendly and reliable. The service is done in a timely manner. The staff is always helpful and suggest mainta More

by rickandmare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for taking time to leave a feedback on behalf of our Service Department. Dexter is a valuable member of our service team and it's great to hear he provided you with friendly, reliable and timely service. We appreciate your business and look forward to serving you again.

March 30, 2018

Honda Routine Maintenance It was time for an oil change, plus my tire pressure indicator was glowing. I arrived at 4:45 PM, 75 minutes before closing. No one seemed to be conce More

by MBDOG7CAT4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Taylor
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs. It sounds like Robert did a great job taking care of your needs and keeping you informed of our progress and the vehicle's needs. Regarding the phone charger, there is normally a battery set up in the waiting are specifically for this purpose that has connections to all types of phones. I don't know why it wasn't set up during your visit, but I'm glad to hear you found a place to charge it while you were here. Again, thank you for your business and we look forward to serving you again.

March 30, 2018

expensive labor labor is too expensive there should be a bigger discount if you spend a lot for services. but service is good. the last time my friend check my break More

by jbeltran357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
skylar
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for taking time to share your comments regarding your most recent service experience. We take pride in using only Genuine Honda Parts in our service department and we are the only Honda Service Department in the city that uses Genuine Honda Parts, we also provide service by Honda Certified Trained Technicians so that our customers receive only the highest quality service while in our dealership. I realize that it seems the labor should not be higher than the cost of the parts, but sometimes it takes a longer period of time to make a repair and that is how the labor is calculated and charged. We truly appreciate you giving us the opportunity to service your vehicle and hope you continue to trust us to provide you with a top quality service.

March 29, 2018

Many cars many visits I am responsible for 10-30 Hondas and I am in the service area often. I have always received excellent service from all I encounter and not just becau More

by AUTOMINISTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander, Skyler Lewis, Jeff Scola
Mar 30, 2018 -

Wolfchase Honda responded

First and foremost, we truly appreciate your loyalty to our dealership and our Service Department. Second, thank you for taking time to leave such wonderful comments about our staff. We are lucky to have team members like Dexter, Skyler and Jeff, who always go overboard to make sure our customers get taken care of in a friendly and efficient manner. We appreciate all your business and we look forward to seeing you again soon.

March 29, 2018

Car Service Excellent timely and fast. Just wonderful all around. Thank you Dexter.... I called on Thursday 3-22-18 around 430 or 5 and describe my car and you k More

by TRAYCE.LOVE
Recommend Dealer
Yes
Employees Worked With
Dexter
Mar 30, 2018 -

Wolfchase Honda responded

Trayce, thank you for allowing Wolfchase Honda to service your vehicle recently. It's great to hear that Dexter took such great care of you from beginning to end and that you enjoyed an easy and efficient service on your vehicle. We appreciate your great review and look forward to serving you again.

March 29, 2018

Great service Dexter is great to deal with always friends and gets everthing taken care of quickly. I have delt with him on both pilots I have owned there is no on More

by dabbs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Mar 30, 2018 -

Wolfchase Honda responded

Thank you so much for your kind remarks. Dexter has been with us a long time and is a great asset to our Service Team. We appreciate your loyalty and look forward to serving you again.

March 29, 2018

Friendly, lifetime mechanic familyI I speak from knowledge of Wolf chase Honda. Everyone is friendly. Have been coming here for years. They get you in and out. They explain what you need More

by DIAMONDSANDPEARL31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback about our Service Department. We appreciate your patronage over the years and are happy to hear we have earned your trust. We look forward to serving you for many more years to come.

March 29, 2018

Prompt and coureious I called and inquired about parts to fix a recall and was told they had the parts and when did I want to come in. I said I was hoping to come in that More

by tommydalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep Dexter, do not know his last name.
Mar 30, 2018 -

Wolfchase Honda responded

We're so happy to hear that you contacted our Service Department for your recall work. We strive to provide truly exceptional service and it sounds like Dexter came through for you on your visit. We truly appreciate your business and your wonderful review. We look forward to serving you again.

March 29, 2018

Great Service! I went for an oil change and was greeted with smiling faces. They were fast and efficient with great service. I will definitely be returning More

by KENOISHAJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lea Lawrence
Mar 30, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent oil and filter change service. I'm glad to hear that everything went well from beginning to end. We look forward to serving you again and appreciate you taking time to leave such positive feedback.

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