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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,975 Reviews of Wolfchase Honda - Service Center

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June 19, 2018

Extraordinary Service If I could give more stars I would. The service department is awesome. I called my service advisor (Mr D. Alexander) to schedule a service and he ga More

by MSPIERSON000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexanu
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for your 5-star review! On behalf of our entire Service Department, we truly appreciate you taking time out of your day to leave feedback. I'm so happy to hear that you enjoyed your recent experience with Dexter. Dexter is a very valuable member of our Service Team and always goes above and beyond to make sure our client's needs are addressed and strives for 100% customer satisfaction! We appreciate your business and look forward to serving you again.

June 18, 2018

Engine light was on and needed an oil change I had to leave my car I asked for an loaner car one of the services people said yes but my service hit Jeff said that Honda Dont loan but they rent th More

by srockmore801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.H. Dan "Dan Dan" Dan
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service visit at Wolfchase Honda. I understand how you feel about the loaner car, however we currently do not provide loaners, but we can accommodate you with alternate transportation through our on site rental department. I will certainly pass along your comments to our upper management for consideration. We appreciate your business and look forward to serving you again.

June 17, 2018

Service on Saturday I am a regular customer at Wolfchase Honda. I took my CRV for oil change, tire rotation and transmission flush. Dexter was very helpful explaining wha More

by lisabrim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service at Wolfchase Honda. It's great to hear that Dexter was helpful and explained everything to you and gave you some recommendations for future needs. Dexter is a very valuable member of our Service Team and always strives for 100% customer satisfaction. We truly appreciate your business and look forward to serving you again.

June 17, 2018

Exceptional Service Dexter Alexander was one of the most friendliest service people I’ve ever ran across. He had exceptional customer service and went over and beyond to More

by KERICA.PICKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for your 5-star review! Dexter is a long time employee here and we are so lucky to have him on our team. He does always go above and beyond to make sure our client's needs are met and always with a great attitude, so I'm happy to see you point that out. We truly appreciate your business and look forward to serving you again.

June 16, 2018

traded for a new CRV This is the sixth new honda we have purchased at Wolfchase. I believe we have always received a fair deal and the service dept. has always been super. More

by HFPATTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scola, A.H. Dan "Dan Dan" Dan , Bill Thomas
Jun 25, 2018 -

Wolfchase Honda responded

Wow, thank you for your loyalty to our dealership and thank you for taking time out of your day to share your thoughts for others to read. We are so pleased that you have always had a great experience with both our sales and our service departments. We truly appreciate your patronage and look forward to serving you again.

June 15, 2018

A great experience and swift Great staff with a positive attitude, clean environment, with swift service. I would definitely always bring my Honda back for services. Dexter Alexan More

by LEWISHOLMAN35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Alexander
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking the time to share your comments and feelings about your recent service visit with us. Dexter is a valuable team member who always goes above and beyond to provide only the best to our customers. I will make sure he gets a copy of your great review. We truly appreciate your business and look forward to serving you again.

June 15, 2018

Service Department The customer service was very good and the wait time minimal. The quality of work was very good as well. I prefer to bring my car to this dealership More

by peggy.smith-porter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff is the technician who always assists me; he is very patient and kind., Lea Lawrence
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking the time to share your feelings about our service department. We appreciate you trusting us for all your service needs. It's rewarding to read your comments because we strive to provide truly exceptional service. We truly appreciate your loyalty and look forward to serving you again.

June 15, 2018

Service Time was slow I bought 4 tires and got to the center before opening on Tuesday AM. I felt that I was not one of the first serviced even though I was one of the firs More

by CHANNIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know any
Jun 21, 2018 -

Wolfchase Honda responded

Thank you for taking time to leave feedback regarding your last visit to our Service Department. I apologize for your wait time and certainly understand your frustrations. I will certainly provide your feedback to our Service Manager so that they can discuss the time for this process in their next meeting and try to determine a way to improve on this moving forward. We truly appreciate your business and we look forward to serving you again.

June 14, 2018

Review The review was very informative and providing knowledge on the CRV. The staff were good and polite with great knowledge and courtesy. The staff nice More

by SHAKEESHA.WASHINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking time to share your comments about your recent visit to our service department. We strive to provide truly exceptional service, so it's very nice to read your comments and know that you found our staff to be professional and knowledgeable. We appreciate your business and look forward to serving you again.

June 14, 2018

Dexter Alexander is a professional worker. This is the first time I got my oil changed here. He is very friendly and explained everything I asked. He was upfront and honest about everything. I More

by YUYAO60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Pak
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent oil change service. I'm so happy to hear that you enjoyed your experience with Dexter. Dexter is a long time, valued member of our service team and always goes above and beyond to take care of our customers. We appreciate your business and look forward to serving you again.

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