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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,975 Reviews of Wolfchase Honda - Service Center

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June 26, 2018

Don't call if the car's not ready I got TWO calls within 10 minutes of each other, telling me my car was ready (after an oil change), and the second caller even said my key was a the c More

by Pww1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin, someone at the customer service desk (not sure of her name but she was great).
Jun 28, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your vehicle's service needs and thank you for your feedback. I certainly agree with you and understand your frustrations. I will pass a copy of your review along to our Service Manager and Assistant Service Manager so that they may come up with a process to improve this service. We appreciate your business and look forward to serving you again.

June 26, 2018

Oil change I took my 2017 Honda Pilot to Wolfchase Honda for an oil change after a recent vacation trip to Florida. Despite a waiting room full of customers, my More

by LAWHEADN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scola
Jun 28, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent Oil and Filter Change and for taking time out of your day to provide positive feedback about your visit. I'm glad to hear that Jeff got you taken care of in a timely manner and that you were able to enjoy soccer while you waited. We truly appreciate your patronage and look forward to serving you again.

June 26, 2018

Excellent Every time I go here everyone takes really good care of me whatever car issues I have they fix them in a timely matter and they let me know what needs More

by Wandaswilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter
Jun 28, 2018 -

Wolfchase Honda responded

Thank you so much for your thoughtful review. We strive for customer experiences like this and could not be more pleased with your comments. We truly appreciate your loyalty and look forward to serving you again.

June 25, 2018

Quick and reliable service. I dropped my car off for a replacement part. The car was ready we I came back to pick it up just like the service department said. More

by SELENADUGGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent vehicle service! I'm so happy to hear that everything went smooth for you and that they had you ready to go as promised. We truly appreciate your business and look forward to serving you again.

June 25, 2018

Routine oil change and tire rotation Awesome service and no wait time. This is the third time Skyler Lewis has assisted me as of 6/23/2018. Always pleasant, courteous, and professional. More

by JEFFERSON4537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot person’s name. Young man at desk when I pulled in.
Jun 28, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide positive feedback on behalf of our Service Department. I'm glad to hear you have enjoyed working with Skyler. Skyler is a valuable member of our service team and always strives for 100% customer satisfaction. We truly appreciate your loyalty and look forward to serving you again.

June 24, 2018

Excellent Service As always, I received outstanding service. I am sad to say, I went to Autonation because they were closer for my last oil change. The service was not More

by Mickey May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar and the new lady with the spunky ladywith glasses and cool haircut at checkout.
Jun 25, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit. I'm so glad to hear that you made the drive to allow us to service your vehicle, even though you have one closer to you. Skyler is a valuable member of our team and it's great to hear that he made the visit worth your longer drive. I will see that he gets a copy of your review. We truly appreciate your loyalty and look forward to serving you again.

June 23, 2018

Service work Had a good experience. Dexter Alexander always does a great job in the service department. I had the 150 mile service performed and they were able to More

by NJDNJD2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jun 24, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your vehicle's maintenance service. I'm pleased to hear that Dexter took such great care of you and got your service done in the time expected. We appreciate your business and look forward to serving you again.

June 23, 2018

Very nice, courteous and professional. I made an appointment and was greeted by the staff when I arrived. They took care of my oil change, updated me on the visit and I was on my way in le More

by BETH.RIXIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lea Lawrence, Sean Pak
Jun 24, 2018 -

Wolfchase Honda responded

Thank you for taking time to leave positive feedback for our Service Department. I'm pleased to hear that everyone was professional and your service was efficient. We truly appreciate your business and look forward to serving you again.

June 22, 2018

Great service. Great service team. Agent was so helpful. I will work with him every time I come if he’s available. Wait time was short. There was a courtesy shuttle More

by Jennifer Adams-Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
Jun 22, 2018 -

Wolfchase Honda responded

We're so pleased to hear that you enjoyed your recent service experience with Dexter. Dexter always goes above and beyond to provide excellent customer service and I will make sure that he gets a copy of your kind remarks. We appreciate your business and look forward to serving you again.

June 22, 2018

Wonderful !!!! Jeff Scola was very helpful in explaining what was wrong and what I needed...I would recommend a friend to this dealership..I will continue to get my More

by TOOTIE1441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scola, John Lau
Jun 22, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave positive feedback for our Service Department. I'm happy to hear that you enjoyed your recent visit and will recommend us to others. We truly appreciate your patronage and look forward to serving you again.

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