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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,976 Reviews of Wolfchase Honda - Service Center

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July 18, 2018

Great customer service This was our first experience with the Honda service center and Dexter made it so that we will definitely be back. He was so kind and worked very hard More

by HEATHERCOX617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for giving Wolfchase Honda the opportunity to service your vehicle recently. I'm pleased to hear that you enjoyed your service experience with Dexter. Dexter is a long time member of our sales team and always strives to provide only the best of service to each and every customer. We truly appreciate your business and look forward to serving you again.

July 18, 2018

Another job well done Had wait a long time but everybody was nice. They left my keys in my car and didn’t notify me that it had been pulled around and left with the keys in More

by BKLNZOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know her name
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback. I'm pleased to hear that you found our staff to be friendly, however I'm disappointed to hear that your wait time was longer than expected and that your vehicle was pulled around with the keys left in it. I will make sure our Service Manager gets a copy of your comments so they can discuss it in their next meeting. We truly appreciate your business and look forward to serving you again.

July 17, 2018

Awesome Service Dexter was very patient & worked to ensure my car was fixed in a timely manner. He always try to find a solution to the problem at a efficient cost. More

by SHANAJ5384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter in Service
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your vehicle's service needs. Dexter is a valuable member of our service team and always goes above and beyond to take care of our customers, so I'm happy to see that you enjoyed his service. We truly appreciate your business and look forward to serving you again.

July 17, 2018

Good job I always get the very best service at Wolfchase Honda on my CRV. I would carry my vehical anywhere else. I have never had a problem they didn’t take c More

by ftarrance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Vickrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2018 -

Wolfchase Honda responded

Thank you so much for your 5-star rating and for your loyalty to our Service Department. I'm happy to hear that you have always enjoyed your service experiences provided by our team and that they have always been able to solve your issues. We truly appreciate your business and look forward to serving you again.

July 17, 2018

Took entirely too long Took over two hours to receive an oil change. In my opinion two hours is completely ridiculous, there is no reason an oil change should take so long. More

by kammiCHERIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Jul 19, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I certainly understand your comments and will pass them along to our Service Manager for his review. Normally an oil change takes less than an hour, so I do understand your frustration and I apologize for your wait time. We appreciate your business.

July 17, 2018

A/C Service Replaced a relay and did a evac and refrigerant replace....all in less than 1.5 hours. Price was very reasonable and Service representatives were frie More

by HEATHMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scola
Jul 24, 2018 -

Wolfchase Honda responded

I'm so happy to hear that you enjoyed your recent service experience at Wolfchase Honda. Jeff is a valued member of our Service Team and I am happy to hear that he addressed your needs in an efficient and professional manner. We truly appreciate your business and look forward to serving you again.

July 17, 2018

It was great. It was good. The person who took care of me was great. She kind of talk fast but was happy to clarify things I needed clarity on. Thanks, Erin! More

by JAQUAN.LINDSEY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin, the woman with the blonde hair.
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs and for taking time out of your day to provide us with a 5-star review! I'm pleased to hear that Erin took care of your needs and that you enjoyed the service provided by her. She sometimes does talk fast and you just have to ask her to slow it down. We appreciate your business and we look forward to serving you again.

July 16, 2018

Very Excellent Thanks to all for a great job!! I was very impressed with the wonderful service that was provided to me. I would recommend for all my friend's. More

by SEMSEM05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Youmni Hamami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence, Scott Alexander
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent vehicle service. I'm happy to hear that we did a great job and that you were impressed with our team. We truly appreciate the opportunity to serve you and thank you for your recommendations.

July 16, 2018

Service Most employees at Wolfchase Honda are very sweet and welcoming. I would recommend anyone to go check them out for your service needs as well as purch More

by KENDALLMWILKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hargrove-he was very kind and helpful. I appreciated his customer service and friendliness was awesome. One thing I did not appreciate was when whomever changed my oil, they did not reset it. However Eric did it for me with no problem. , Mike Jones
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for your recommendations and thank you for taking time to leave such a wonderful review for others to read. We feel it's important for people to hear from our customers first hand about their experiences, so we truly appreciate your great comments. We look forward to serving you again.

July 16, 2018

satifaction Dexter Alexander very professional greets you with attitude of I really care about my customers .Kudos!! keep up the good work. I greatly recommend Ho More

by GFTABOR41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Alexander
Jul 24, 2018 -

Wolfchase Honda responded

Dexter really does care about our customers and always goes above and beyond to make sure each and every customer is taken care of in a timely and professional manner. I will make sure he gets a copy of your kind remarks. We truly appreciate your business and we also appreciate that you took time out of your day to provides this great review. We look forward to serving you again.

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