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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,975 Reviews

3,975 Reviews of Wolfchase Honda - Service Center

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October 03, 2018

Outstanding service Every experience at Wolfchase Honda’s service department is pleasant. The employees make you feel welcome and offer Top-notch customer service. I don’ More

by MRSLUCI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter
Oct 08, 2018 -

Wolfchase Honda responded

Wow, we love to see customer reviews like yours! We truly appreciate your loyalty and your wonderful feedback and look forward to serving you again.

October 02, 2018

Great service The staff at the dealership are always welcoming and friendly. They seem to truly care about the customer and their satisfaction. Dexter always take More

by P.VIAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dexter is awesome!
Oct 02, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs, we appreciate your loyalty. It's great to hear that you find our staff to be welcoming and professional and you are correct, we really do care about you and your Honda. Dexter is amazing, he is one of our most valued service writers, and always goes above and beyond for our customers. We truly appreciate your business and look forward to serving you again.

October 01, 2018

Basic battery replacement Skyler was very helpful/courteous, although the dealership was very busy. I did not have an appointment but some of the folks that did have one, seeme More

by sue.demilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skler
Oct 02, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs. I'm pleased to hear that Skyler got your battery issue resolved and you found him to be helpful and courteous. We thank you for your patronage and look forward to serving you again.

October 01, 2018

Quick and painless. Very professional group and worked with me in getting my Ridgeline oil change, checking filters and fluid levels. The only thing they couldn't do, wa More

by JOEW4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember who serviced my Ridgeline.
Oct 02, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs on your Honda Ridgeline. It's great to hear that you found our team to be both professional and efficient. We truly appreciate the opportunity to serve you and look forward to serving you again.

September 30, 2018

Overpriced I believe the price for the service was extremly over priced. I have received from your service center recently for another vechicle. I brought anothe More

by KNICHOLS918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know, Lea Lawrence
Oct 01, 2018 -

Wolfchase Honda responded

Thank you for making the long drive to Wolfchase Honda to have your vehicle serviced and for taking time out of your day to share your feelings about your recent visit. I'm sorry to hear that you are unhappy with the pricing of your recent starter replacement, they do run from $700 to $1,000 depending upon the vehicle. We use only genuine Honda parts and Honda Certified Technicians to provide you with the best parts and the best service to fit your vehicle. These parts also contribute to the longevity of your vehicle's performance. Yes, you could probably go somewhere else and get it done at a cheaper rate, however you would not be receiving genuine Honda parts for your vehicle's best performance. We appreciate your business.

September 29, 2018

Service Staff always pleasant and helpful, BUT It should not take 2 hours to perform a simple oil change and other basic checks. This is my third oil change from Wolfchase Honda and the shortest ti More

by lepotter0879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar and a nice lady filling in while they were in a meeting
Oct 01, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visits to our Service Department. You are absolutely correct, you should never have to wait two hours for an oil and filter change, it should be completed within an hour. I understand your frustrations and will pass your comments along to both our General Manager and our Owner for their review. We truly value your opinion and hopefully we can get something done to prevent this type of wait time. Thank you for your business.

September 29, 2018

I was great Dexter awesome inform me of everything concernin The location is great and the people are very good. Had to call Decter back he was awesome again he explain to me what I need to do More

by B.HESTER1956
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dexter
Sep 30, 2018 -

Wolfchase Honda responded

On behalf of us all at Wolfchase Honda, I would like to thank you for sharing this great review about our service department! We are thrilled that you enjoyed your experience! We will be sharing your feedback amongst our team. Wishing you many more safe miles!

September 29, 2018

Excellent sales and service! We’ve enjoyed working with Joe Warner in sales for years, through many cars and always been pleased with Dexter Alexander in services. We’ve sent many More

by chadclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander - service, Joe Warner, John McCoy
Sep 30, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs. I’m pleased that you found our staff to be friendly and efficient. Joe and Dexter are both great to work with! It’s always nice to hear from our customers, like you, as we strive for truly exceptional service. We truly appreciate your business and look forward to serving you again!

September 28, 2018

Camera Screen Freeze The job was not done correct, the screen still keeps freezing as it did when I brought it in. Now, I have to wait another week and take a day off and More

by KHALED19771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 01, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback for our dealership and the Service Department. I understand your frustrations and I apologize that our team was unable to address the issue the first time. Occasionally, if we are unable to duplicate the issue when the vehicle is in our care, it may take more that one visit to diagnose the problem and get it corrected. Please contact our Service Manager, Abdul Jones, at your convenience at 901-255-3751 if you wish to discuss this with him directly. Thank you for the opportunity to serve you.

September 28, 2018

The guys in the service dept are genuinely concerned They promptly found what repair was needed and took care of it in a timely manner, they found what was causing the noise under my car and did a great More

by NOLEN.JACK991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 29, 2018 -

Wolfchase Honda responded

On behalf of us all at Wolfchase Honda, I would like to thank you for sharing this great review about our service department! We are thrilled that you enjoyed your experience! We will be sharing your feedback with the team. Wishing you many more safe miles!

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