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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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June 10, 2020

Always very accommodating and friendly, especially Dexter and Mack! Went for oil change and the technician saw a nail in one of my tires and it was repaired. Don’t know the technician, but kudos to him for More

by KWKINNEY
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2020

Summary Everyone was very courteous and helpful. Missed having popcorn. Overall a very pleasant experience. And, cost of maintenance was very reasonable. See More

by marthayoung123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2020

Great customer service. Dexter was a big help with warranty work. Shuttle service was a big plus and Victoria was super nice and safely got me home More

by BRANDONBUEHLER
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I'm happy to hear that our team was so helpful to you while you were waiting on your vehicle to get some warranty work done. Dexter is a valued member of our team and always goes above and beyond for our customers. It's also great to hear that you enjoyed our shuttle service and found Victoria to be friendly while she provided you with a safe ride home. We truly appreciate your business and look forward to serving you again.

June 09, 2020

Arrived a little after 9 am for a nail in tire service. Waited until around 12 then asked on progress of my car. I was told my car had been ready for quite some time. No one had informed me my car was read More

by JCKOSTIC15
Recommend Dealer
No
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence, Eric Hargrove, Tony Duggan, Mario Rossi
Jun 09, 2020 -

Wolfchase Honda responded

Ms. Kostic, thank you for taking time out of your day to provide feedback regarding your visit to our Service Department yesterday. I apologize that you had to wait unnecessarily and I do understand your frustrations. In checking with our Service Manager, I did find that he took care of all your charges on the tire repair, as well as giving you another free service in the future. I apologize for the behavior of the cashiers and will forward your comments to their direct supervisor, so that she may council them on their actions. On behalf of everyone involved in your service yesterday, I apologize again for the wait and hope that your next visit will be an enjoyable one.

Jun 09, 2020 -

JCKOSTIC15 responded

What a funny surprise to learn from Wolfchase Honda that I have children! My husband and I have infertility issues and DO NOT have any children. I only received a phone call letting me know that they had found the nail and asked if I wanted my cabin filter changed while they were patching the tire up. NOTHING was mentioned about my car being ready for pick up. Please do NOT blame bad customer service on me.

Jun 09, 2020 -

Wolfchase Honda responded

Ms. Kostic, my apologies, I am so sorry for the error, I mistakenly got you confused with another customer and for that, I am terribly sorry. I would never intentionally try to hurt you with words and I do completely understand how you feel, as I too have experienced what you are going through and understand the sensitivity involved. I can only hope you can forgive me and accept my apology, as it was human error and never intended. On behalf of our entire Service Department, I apologize for the unnecessary wait you experienced yesterday, as well as the poor communication. We strive to provide truly exceptional service to each and every customer that comes through our doors, so I am sorry we failed to do so for you. We thank you again for your feedback and for the opportunity to make this right.

June 09, 2020

Dexter is always the best to go to. Good fast work on car. New methods employed here are working for the pandemic new nation. Was great experience. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs, we appreciate your loyalty. I'm happy to hear that Dexter, once again, took such great care of you. He is a valued member of our Sales Team. We truly appreciate your business and look forward to serving you again.

June 09, 2020

They never disappoint. Always friendly, excellent service in a timely manner. I enjoy the atmosphere and the interaction with the friendly staff. Love this dealership! More

by TERESAPASHBY
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2020

I purchased my Honda a year ago and the salesman, Mr. Mike Jones and Mr. Reggie Williams handle the case very professionally. I had a tire repair done a day ago and Mr. Kenneth Jones in the service dept More

by LTHMS30
Recommend Dealer
Yes
Employees Worked With
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jones
Jun 09, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your experiences with Wolfchase Honda. We strive to provide truly exceptional service to each and every customer that comes through our doors, so it's very rewarding to read your comments. I'm pleased to hear that you have found everyone on our team to be professional and customer service oriented. We appreciate the opportunity to serve you and look forward to seeing you again.

June 07, 2020

Dexter is the Man. I always follow Dexter's advice and he has never steered me wrong. Both my Honda's the CRV {2008}and the Ridgeline {2019} are running great. More

by CECIL0116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2020

Wolfchase Honda has always offered me good professional service. Their coupon specials offer a great value in vehicle maintenance. The staff has always been friendly. More

by huntna555
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
June 07, 2020

I have had my automobile serviced a few times at Wolfchase Honda, and I received amazing treatment. The work I had done on my car was done quickly and thoroughly. At other dealerships, I would wait More

by Wynn E.
Recommend Dealer
Yes
Employees Worked With
Mario Rossi
Jun 09, 2020 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your recent service needs, we truly appreciate your loyalty. I'm happy to hear that your work was completed in an efficient manner and that you are happy with our Service Team. We strive to provide exceptional communication with our customers, as we realize how valuable your time is. Thank you for the 5 star rating and we look forward to serving you again.

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