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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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June 22, 2020

Very professional staff. Service is as always financially feasible and performed in a time efficient manner. Concerns are addressed in a way that the customer can understand. More

by bfpatton01
Recommend Dealer
Yes
Employees Worked With
Mario Rossi
Jun 22, 2020 -

Wolfchase Honda responded

Thank you for your wonderful feedback and for trusting Wolfchase Honda with your recent service needs. I'm pleased to hear you always enjoy your service experience provided by our team and that you like the way your concerns are addressed. We truly appreciate your patronage and look forward to serving you again.

June 22, 2020

Good experience As a former ASE Certified mechanic, i appreciate that my service writer didn't talk down to me, or try to over simplify thins when he was talking to m More

by Derek Malpass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Wolfchase Honda responded

Thank you for your recent service visit and for taking time to provide feedback on Dealer Rater. I'm happy to hear that you enjoyed dealing with Kenneth. Kenneth has been with us a long time and really treats every single customer with respect, so it's rewarding to read your comments. I will certainly pass them along to him. We truly appreciate your patronage and look forward to serving you again.

June 22, 2020

Les provided an excellent customer service experience and coordinated a courtesy ride to my home. Definitely will use Wolfchase Honda for service again for my vehicle! More

by LEEMWEINER
Recommend Dealer
Yes
Employees Worked With
Les
Jun 22, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs and taking the time to leave us a 5-star rating. I'm happy to hear that you enjoyed your experience and that you also took advantage of our courtesy van. We appreciate your business and look forward to serving you again.

June 22, 2020

Regular Maintenance I came in for an oil change, tire rotation, and the coolant service that Kenneth Jones had recommended on my last visit. Kenneth always makes my servi More

by VICTORIAHTSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Vaughan
June 22, 2020

Kenneth was so nice. The sitting area was very clean. The wait time was unbelievable. I look forward to my next visit. The is my first Honda and I am very pleased. More

by VIRGINIAWARE38
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2020

Kenneth was wonderful and very professional. He explained everything very well and was overall great . The service was wonderful. Now my windshield is fixed completely! More

by ZANELOVE992
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Wolfchase Honda responded

Thank you for taking the time to leave feedback regarding your recent service visit at Wolfchase Honda. I'm happy to hear you enjoyed dealing with Kenneth, he is valued member of our Service Team. I'm also happy to hear your windshield is all fixed up for you. We appreciate your business and look forward to serving you again.

June 21, 2020

troubleshooting mysterious battery drain issue kept crv for week troubleshooting electrical issue. tech exhausted all means possible, could not duplicate the problem. I'm satisfied all possible mea More

by diminish8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Duggan
Jun 22, 2020 -

Wolfchase Honda responded

Thank you so much for taking the time to leave feedback regarding your recent experience with our Service Department and your CR-V. I'm sorry to hear that your issue could not be detected or replicated during the time our service team had the vehicle, but glad to hear the issue is no longer occurring. In addition, I apologize that our salesperson did not return your call and would ask them to call you if I knew who you left the message with. I will give your information to our Sales Manager so that someone can contact you about your interest in selling it. We truly appreciate your business and look forward to seeing you again.

June 21, 2020

As always great, attentive service! Always get my crv serviced here and pass many places closer to my gouse because of the great service here! More

by MARLYNSCR
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove, Tony Duggan
Jun 22, 2020 -

Wolfchase Honda responded

First and foremost, thank you for your loyalty and for passing all those other facilities to get to ours. We truly appreciate your business and your five star ratings. I'm pleased to hear that you enjoy the service provided by our staff. We look forward to serving you and your CR-V again.

June 21, 2020

oil change i was there for oil change, and the service was good. staff is friendly, and I was communicated clearly and timely. overall service was great More

by fenglinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent Oil and Filter Change service. I'm pleased to hear that you found our staff to be friendly and were pleased with the service and the communication. We strive to provide truly exceptional service to each and every customer that gives us an opportunity to serve them. We appreciate your feedback and your patronage.

June 21, 2020

Worst service department ever...over 2 hours for an oil change and I was there first thing when they opened. The only reason I wentcwas for the complimentary oil change that came with my purchase...won't g More

by JBEAR2010
Recommend Dealer
No
Employees Worked With
I don't know any names
Jun 22, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I'm sorry to hear your visit was unsatisfactory and you experienced a longer than normal wait time. I will pass your comments along to our Service Manager so he can review them with everyone involved and make the changes necessary to improve the customer experience. Again, thank you for your feedback and on behalf of the entire Service Department, I apologize for the wait.

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