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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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June 25, 2020

Great Customer Service Dexter could not have been nicer/more professional. He listened to our concerns, explained to us how he was going to proceed, and followed-up with the More

by WILLIAM47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

Great experience from the time got their till I picked up. Very fast service. Called to see how much longer they told me 2 hours. More

by asebring1985
Recommend Dealer
Yes
Employees Worked With
Mario Rossi
June 25, 2020

Great service I have used Wolfchase Honda for several maintenance related items. Their friendly staff not only provide great customer service, but they are just nic More

by GOODWIN1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence, Tony Duggan, Mario Rossi
June 25, 2020

Friendly and great service. upon arrival I was met with a friendly and quick service. Mr. Kenneth Jones met me with a smile and quickly determined the reason for visit. More

by wwood10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

Mr.Alexander provided great customer service that exceeded my expectations. He went over and beyond to explain the best options that would benefit the longevity of my car. More

by teneshiaaa
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

3 HOUR OIL FREE CHANGE Went in for my 2nd free oil change on my new car and I sat for almost 3 hours waiting. I will not be back for paid oil changes More

by jcramin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs, and for taking the time to leave feedback. I'm sorry to hear that you had a negative experience due to the long wait time, I certainly understand your frustrations, as a 3 hour wait time is simply not normal or expected. With the stay at home orders opening up, we have been inundated with oil and filter changes. To do them properly without sacrificing quality and bypassing inspections, a properly done oil and filter change takes about 45 minutes. With a back up of customers, our Service Technicians are working as hard as they can and as quickly as possible without compromising the quality of service to the vehicle and the customer. While we are working to improve the wait time, it does not make up for your long wait, and again I apologize on behalf of our entire service team. Thank you for your business and I hope you will give us another chance once things somewhat return to normal.

June 25, 2020

Service center has really gone bad. Service advisor kept calling me by a different name, I got a 30000 mile service, but advertised discounts were not applied. AND, I keep getting advertisements saying my 3 More

by JOC4001
Recommend Dealer
No
Employees Worked With
Not, Listed
Jul 07, 2020 -

Wolfchase Honda responded

Thank you for taking the time to provide feedback regarding your recent visit to our Service Department. I"m sorry to hear you had a negative experience in our Service Department and would like to remedy the situation. I have tried to find your contact information based on your user name, but I have been unable to determine your identity without an employee tagged as well. If you can please respond privately to me with your name, I will be happy to investigate the situation and hopefully take care of this for you.

June 25, 2020

I love bringing my car to this location . They are generous and very professional and the service is just wonderful.Dexter Is about his business and helping very friendly . More

by MMILTON01
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Alexander
June 25, 2020

employee did not know what she was talking about returned next day after oil change-dash info had not been reset--was told everything including filters had been checked -I questioned her again--she a More

by RCMCCURDY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vickrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

Great experience purchasing and maintaining my new Civic. Service department does an excellent job. Highly recommend, would definitely consider purchasing another car from this dealership. More

by WENDY
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Duggan
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