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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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July 04, 2020

Employees are nice, but it takes entirely WAY TOO LONG to get an oil change. I was there for 3 hours. Someone else that was waiting had been there for 4 hours. This has also been the case the 2 previous time More

by MSMITH5881
Recommend Dealer
No
Employees Worked With
Yeen and Reginald are the names on my paperwork
Jul 07, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs, and thank you for taking the time to leave feedback. I'm sorry to hear that you had a negative experience due to the long wait time, I certainly understand your frustrations, as a 3 hour wait time is simply not normal or expected. With the stay at home orders opening up, we have been inundated with oil and filter changes, and to do them properly without sacrificing quality and bypassing inspections, a properly done oil and filter change takes about 45 minutes. With a back up of customers, our Service Technicians are working as hard as they can and we are striving to work as quickly as possible without compromising the quality of service to the vehicle and the customer. While we are working to improve the wait time, it does not make up for your long wait, and again I apologize on behalf of our entire service tea. Thank you for your business and I hope you will give us another chance when you are ready for your next service.

July 04, 2020

Excellent Service I have been customer of the service department over 9 years and consistently receive great service. Keeps me coming back and recommending to friends More

by JENNYB47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Matson
July 03, 2020

The first time working with josh for my vehicle service. He is doing a great job. The expectation of 1 and a 1/2 hour turns to 30 minutes. Great service. Keep it up More

by jbeltran357
Recommend Dealer
Yes
Employees Worked With
Josh on service, John Lau on sales
July 03, 2020

We were greeted and dealt with immediately. The tech knew what the problem was once I gave them the problem we came in for. Problem was I tried to contact the tech a few times for updates on time of car fini More

by dedykes1
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2020

Safe; knowledgeable; respectful I was pleased with the way you are respected and treated. Service Dept. is knowledgeable and handles everything well.. Donnie was excellent !!! Gre More

by preacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
July 03, 2020

Oil Change and Tire Rotation Mr.Dexter Alexander was a great asset when assisting me. He was knowledgeable and kept informing me of delays. I found out that I needed to repair 3 More

by annagodwin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2020

Outstanding customer service Dexter is always professional, courteous and he takes pride in serving all clients equally in a warm and friendly way. I really appreciate him. I rath More

by TGIPSON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2020

Awesome customer service. Very pleased with the work done on my vehicle. Will continue to service my vehicle through Wolfchase Honda. Service department is phenomenal. More

by MEGANJACKSON0408
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2020

2019 Honda Fit I took my 2019 Honda Fit in for service recently. Dexter was great as usual. I was able to get in and out in a timely manner. The dealership used CDC More

by CCB4U2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2020

Dexter was very courteous and professional as always. He Dexter was very courteous and professional as always. He was very informative and kept me updated with the progress of my service. Always a pleasure. More

by ABREATHETT
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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