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Wolfchase Honda

Bartlett, TN

4.8
7,421 Reviews
We offer a hugh selection of New and Certified Pre-owned Honda automobiles at Wolfchase Honda in Bartlett / Memphis, Tennessee. We specialize in Hondas and Pre-owned Autos including used 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 2018, 2019, 2020 and new 2021 models. We offer a great selection of cars, trucks, vans and SUVS, including but not limited to, Honda Fit, Civic, Accord, CR-V, HR-V, Pilot, Ridgeline and Odyssey. We have a State-of-the-Art Service Department with Certified, Trained Honda Technicians, a great selection and great values. At Wolfchase Honda we strive to provide truly exceptional service in a family friendly atmosphere, all while providing you with a great deal, which also means better value on your trade in. At Wolfchase Honda’s website, you can take advantage of our easy express buying advantage, search vehicles, compare vehicles, build your new car, get a quote on a new or pre-owned vehicle, schedule a service appointment, schedule a test drive, value your trade, pull a free vehicle history report on pre-owned vehicles and much more. We've been voted numerous years as the Best New Car Dealership by the people of Bartlett, including this past year. Many people travel from all around to purchase a car from Wolfchase Honda, people from Nashville, Jackson, Knoxville, Tupelo, Oxford, Tennessee, Mississippi, Arkansas, Missouri, Kentucky, Illinois and many more. If you have a special request or would like any extra help finding a Honda in our area, please contact us. We look forward to being your automotive partner.
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2982 N Germantown Rd

Bartlett, TN

38133

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Showing 7,421 reviews

June 10, 2020

Everything was great as always! The service was very prompt and professional from scheduling the appointment til the end. Thank you again for everything i really appreciate it. More

by JANAYALEYAH
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2020

Bad customer service and very rude employees ever!! I came at 7:00 am first customer, more than 5 hours to make filter and oil change and when I asked Dexter why that delay? , He and his team threatene More

by bassem_mories
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hargrove, Tony Duggan
Jun 11, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I'm sorry to hear you had a negative experience. I will speak with the Service Manager regarding your visit and will get back to you asap.

June 10, 2020

Professional Customer Service Mario is always right there to take care of me. I'm so glad to have him as my rep to go to. Awesome guy! More

by MDMOBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Rossi
June 10, 2020

Always very accommodating and friendly, especially Dexter and Mack! Went for oil change and the technician saw a nail in one of my tires and it was repaired. Don’t know the technician, but kudos to him for More

by KWKINNEY
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2020

Summary Everyone was very courteous and helpful. Missed having popcorn. Overall a very pleasant experience. And, cost of maintenance was very reasonable. See More

by marthayoung123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2020

Really nice cars. Silas treated us very nice helping us find the right car and what would be best with kids. Sweet guy. I recommend him. More

by LOPEZ.YOSELIN
Recommend Dealer
Yes
Employees Worked With
Silas Amoh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sakaan
June 09, 2020

Great customer service. Dexter was a big help with warranty work. Shuttle service was a big plus and Victoria was super nice and safely got me home More

by BRANDONBUEHLER
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I'm happy to hear that our team was so helpful to you while you were waiting on your vehicle to get some warranty work done. Dexter is a valued member of our team and always goes above and beyond for our customers. It's also great to hear that you enjoyed our shuttle service and found Victoria to be friendly while she provided you with a safe ride home. We truly appreciate your business and look forward to serving you again.

June 09, 2020

Arrived a little after 9 am for a nail in tire service. Waited until around 12 then asked on progress of my car. I was told my car had been ready for quite some time. No one had informed me my car was read More

by JCKOSTIC15
Recommend Dealer
No
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence, Eric Hargrove, Tony Duggan, Mario Rossi
Jun 09, 2020 -

Wolfchase Honda responded

Ms. Kostic, thank you for taking time out of your day to provide feedback regarding your visit to our Service Department yesterday. I apologize that you had to wait unnecessarily and I do understand your frustrations. In checking with our Service Manager, I did find that he took care of all your charges on the tire repair, as well as giving you another free service in the future. I apologize for the behavior of the cashiers and will forward your comments to their direct supervisor, so that she may council them on their actions. On behalf of everyone involved in your service yesterday, I apologize again for the wait and hope that your next visit will be an enjoyable one.

Jun 09, 2020 -

JCKOSTIC15 responded

What a funny surprise to learn from Wolfchase Honda that I have children! My husband and I have infertility issues and DO NOT have any children. I only received a phone call letting me know that they had found the nail and asked if I wanted my cabin filter changed while they were patching the tire up. NOTHING was mentioned about my car being ready for pick up. Please do NOT blame bad customer service on me.

Jun 09, 2020 -

Wolfchase Honda responded

Ms. Kostic, my apologies, I am so sorry for the error, I mistakenly got you confused with another customer and for that, I am terribly sorry. I would never intentionally try to hurt you with words and I do completely understand how you feel, as I too have experienced what you are going through and understand the sensitivity involved. I can only hope you can forgive me and accept my apology, as it was human error and never intended. On behalf of our entire Service Department, I apologize for the unnecessary wait you experienced yesterday, as well as the poor communication. We strive to provide truly exceptional service to each and every customer that comes through our doors, so I am sorry we failed to do so for you. We thank you again for your feedback and for the opportunity to make this right.

June 09, 2020

Dexter is always the best to go to. Good fast work on car. New methods employed here are working for the pandemic new nation. Was great experience. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs, we appreciate your loyalty. I'm happy to hear that Dexter, once again, took such great care of you. He is a valued member of our Sales Team. We truly appreciate your business and look forward to serving you again.

June 09, 2020

They never disappoint. Always friendly, excellent service in a timely manner. I enjoy the atmosphere and the interaction with the friendly staff. Love this dealership! More

by TERESAPASHBY
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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