Woburn Toyota Scion - Service Center

I went in just for routine maintenance and while the work was fine it was really the people that made it such a positive experience. Everyone I met with was very helpful. I originally was in the wrong buil was fine it was really the people that made it such a positive experience. Everyone I met with was very helpful. I originally was in the wrong building and the person there was super helpful in getting me to the right spot - he walked me over and gave my info to the right rep, and even helped me get the registration out of my car when I had forgotten it. The main rep I dealt with, John Russo, did everything he could for a quick and easy visit. I had to bring my daughter with me and from having my car parked out front at the end of the visit to offering to put on a kids' show on the TV for her, he was just great. They also pointed out my inspection sticker which could be updated and had that taken care of during the same visit. I will definitely be going back. The only difficulty I had was with the parking when I arrived - it was very busy and there were no spaces available. But even then a rep in the parking lot showed me where I could double park and offered to move my car to a space once there was room, which I greatly appreciated. More

I went in to get an oil change and John was very helpful, he was very informative in what mistakes I have been doing in the past when I was taking my car to lawless. He was very helpful in letting me know wh he was very informative in what mistakes I have been doing in the past when I was taking my car to lawless. He was very helpful in letting me know what effects it could have to use the wrong oil, and was veru informative on what to do in the furture. He set up my next oil change and left me feeling fully served and appreciated. I enjoyed my experience at this dealership and will feinately be coming back for my future services even beyond my warranty. More

I received a great deal on a wheel alignment through a coupon, and they did a great job fixing my alignment problem. They were prompt and the employee who helped me, Scott, was very helpful and friendly, coupon, and they did a great job fixing my alignment problem. They were prompt and the employee who helped me, Scott, was very helpful and friendly, while giving a specific timeframe in which I could expect my car. More

These guys are very reasonable, friendly and upfront. They are not pretentious. Price is also good. I have come here for buying a car and for service for another car. All the time I get great customer se They are not pretentious. Price is also good. I have come here for buying a car and for service for another car. All the time I get great customer service experience. I have lived in many towns and multiple states, so I have had customer experience at a lot of different dealership places. This place is by far the best experience I have had. It's kind of smaller than others, but truly customer oriented. I like all the CSRs who have attended to my request. Last winter I have had the hood cover of my car torn, and took to a Midas place near by. They said that they cannot fix it, but they can remove it entirely and it would cost 40$. But the Woburn Toyota guys fixed it for 25$. Really happy about this place. More

Woburn Toyota has great service, convenient hours and courteous employees. They always explain the reason for any recommended repairs and call promptly. Prices are always disclosed and my car is always courteous employees. They always explain the reason for any recommended repairs and call promptly. Prices are always disclosed and my car is always finished on time. I love their Express Service as well. More

I usually like going to Toyota to get an oil change because of the service, quality, and coupons that they offer. I typically do not like getting any other services done besides oil changes since I fi because of the service, quality, and coupons that they offer. I typically do not like getting any other services done besides oil changes since I find most dealerships are overpriced. However I ended up buying a set of tires from Toyota and have no regrets! The customer service was excellent. Sam F. was kind, professional and not pressuring at all. He was informative and respectful. Toyota offers a price match guarantee which they honored, along with other perks ( free alignment, rotations and warranty) for buying your tires there. I got great tires, great service at a great price. More

It is always a pleasure to get my car serviced here. My car battery died and the customer service rep, Scott, was able to see that it was still within the warranty window within a couple of clicks. Great c car battery died and the customer service rep, Scott, was able to see that it was still within the warranty window within a couple of clicks. Great customer service. More

I have been going to Woburn Toyota for service for the last few years. I met Scott Kolacz last year when I received a reminder about my service appointment. Scott identified himself when I arrived for m last few years. I met Scott Kolacz last year when I received a reminder about my service appointment. Scott identified himself when I arrived for my appointment. He made eye contact, smiled, was very professional, pleasant, and even jovial! Who is happy at their job these days! After servicing my car I had additional questions. Scott took me aside to answer all of them in layman's terms, never rushing me, made me a cup of coffee and even helped my boyfriend out of the car who could not walk. This is exceptional service! Scott is an asset to Woburn Customer Service Department. I hope he is appreciated by the company as much as I appreciate who he is :) More

The reason I have given the ratings I have is because of the exemplary service and friendliness of Mr. Kolacz. Every time I go to this Toyota he answers all my questions in a friendly and helpful manner. Th the exemplary service and friendliness of Mr. Kolacz. Every time I go to this Toyota he answers all my questions in a friendly and helpful manner. This has amounted to repairs in my vehicle that have helped it run smoother and return business for this specific dealer. I will continue to come to this Toyota for all my service and car purchases in the future because of this employee. More

I had sent an email requesting an appointment, I received a return phone call the same day and I was able to get an appointment very quickly. The sales reps were very courtesy and pleasant. a return phone call the same day and I was able to get an appointment very quickly. The sales reps were very courtesy and pleasant. More