Woburn Toyota Scion - Service Center

Customer Service Representative John C. Russo is a very friendly, knowledgeable person and fully explained every detail of the service to my car. He enrolled me in t Representative John C. Russo is a very friendly, knowledgeable person and fully explained every detail of the service to my car. He enrolled me in the Rewards Program and fully explained the advantages. He is an outstanding employee. More

I came in for unannounced service due to my check engine light, was taken care of right away by John Russo. Thanks John, Great Job!! light, was taken care of right away by John Russo. Thanks John, Great Job!! More

Good recommendations about the vehicle and suggestions regarding what's required immediately and good to have done. Didn't check with other dealers but costs sounded quite reasonable too. regarding what's required immediately and good to have done. Didn't check with other dealers but costs sounded quite reasonable too. More

Service and Sticker When I entered the Service Area, I was immediately greeted and everyone was so nice. I worked Victor. He was friendly. He kept me informed at every st When I entered the Service Area, I was immediately greeted and everyone was so nice. I worked Victor. He was friendly. He kept me informed at every step, which was great. I needed information and he was very informative and helpful. I am on the Warranty Maintenance so the basics didn't cost me but I did buy a filter and would do it again. I can't say enough about Victor, I feel that he went above and beyond. I saw him with other customers and he was informative and friendly with them also. I thought that I had such a good job done and a great, easy experience that I could not wait to get home and do this. Thank you. More

Great service I always have great service at Woburn Toyota. Jason was my service man on 4/1. I went in for a oil change and then he told me I needed rotors and pads I always have great service at Woburn Toyota. Jason was my service man on 4/1. I went in for a oil change and then he told me I needed rotors and pads in the front. He had explained why and another service man showed me some rotors that were close to mine that needed that service. They did it that night and the price was good because I had $75 off coupon. My Corolla does have 50,000 miles and I trust Woburn Toyota and Jason. He was very friendly and had a sense of humor, which we need at the end of the day with our hectic work schedule. More

I went to Woburn Toyota today to change the oil and do regular maintenance of my car. John Russo gave me an excellent updates on my car current status as well as helpful suggestion to keep my car up and regular maintenance of my car. John Russo gave me an excellent updates on my car current status as well as helpful suggestion to keep my car up and running. Thank you Jhon. I really appreciate it !!! More

John Russo was very helpful and I would highly recommend him on his customer service and ability to handle adversity as I was a customer that came 90 minutes early for an oil change and then proceeded to as him on his customer service and ability to handle adversity as I was a customer that came 90 minutes early for an oil change and then proceeded to ask to check the real wheels/brakes for an issue, John and the team were able to provide me with not only the oil change but also a brake job with time to spare before they closed for the evening. More

Mr. Kolacz was very friendly and helpful with my questions about my service. He was funny, too. A very enjoyable experience. I wish more customer facing folks had his personality. questions about my service. He was funny, too. A very enjoyable experience. I wish more customer facing folks had his personality. More

Great customer service Stopped by because of a noise I was hearing on the breaks. Victor was great on keeping me updated and explaining the problem. The car was fixed very q Stopped by because of a noise I was hearing on the breaks. Victor was great on keeping me updated and explaining the problem. The car was fixed very quick. The professionalism of the staff it is always great. More

I went for an oil change and I have received quick and very good service. The advisor was very helpful and explained me all my options. I will definitely be back here for my next oil change. very good service. The advisor was very helpful and explained me all my options. I will definitely be back here for my next oil change. More