Woburn Toyota Scion - Service Center

Woburn Toyota Always Helpful and reliable John Russo was exceptionally helpful with a recent service issue. He represents the Dealership very well and I would certainly recommend him and the D John Russo was exceptionally helpful with a recent service issue. He represents the Dealership very well and I would certainly recommend him and the Dealership. More

Perfect service Went in without an appointment for routine service and was out in an hour. Victor and the techs couldn't have been more courteous or helpful. My Lexus Went in without an appointment for routine service and was out in an hour. Victor and the techs couldn't have been more courteous or helpful. My Lexus dealer's coffee and munchies are better, but Woburn's service is more efficient so I'll get service here and breakfast elsewhere. More

20K Service/Oil Change We were greeted in the parking lot. Our scheduled appointment started on time (as far as I know). The have a nice waiting area with water, coffee, etc We were greeted in the parking lot. Our scheduled appointment started on time (as far as I know). The have a nice waiting area with water, coffee, etc. The TV station was kind of trashy, maybe they could find another channel to leave it on? Everyone at the desk was very friendly. John was careful to emphasize when our Toyota Care is expiring and to schedule the next service before it does. More

Great staff, great service I was on my way to take my car in for maintenance when my son realized that I was overdue for my inspection. When we got there, everyone was very hel I was on my way to take my car in for maintenance when my son realized that I was overdue for my inspection. When we got there, everyone was very helpful and friendly. They took care of my car and my inspection without a hitch. One of the things I love about going to Woburn Toyota for service is that the staff is always willing to take the time to explain things to me. This is the first car I've ever bought on my own, and so I asked Jason (Cutter) to approach this from the standpoint of "Auto Maintenance for Dummies". He was more than kind, very personable and had a great sense of humor. Rather than talking down to me, he took the time to explain things and offered to answer any other questions I might have. Everyone at Service comes across as trustworthy, patient and willing to help, something that is, sadly, not the case in many service centers nowadays. I was very impressed with the service I received. More

Scam Artist was quoted over the phone for replacing the brake pads, rotors and calibers for $1100 asked if that included parts they said yes. They said bring in t was quoted over the phone for replacing the brake pads, rotors and calibers for $1100 asked if that included parts they said yes. They said bring in the car and we will give you a free brake inspection. Brought the vehicle in left it there they called and said we had to replace those parts said it was $1170.00 I said okay went there to pick it up they told me the total was $1773.51 had no choice but to pay cause they already did the work. Will never recommend them to anyone More

60,000 Mile Maintenance Originally went in for oil change only but Victor pointed out that the 60,000 mile maintenance was close. Victor went over all the things included in Originally went in for oil change only but Victor pointed out that the 60,000 mile maintenance was close. Victor went over all the things included in both the regular and the platinum maintenance and I decided to do it now while the car was already there. All work was completed in less than 3 hours and to the best of my knowledge satisfactorily. Also was able to take advantage of coupon discount for this service. More

no stress The work was done within the time promised. The service agent went over all of the paper work answering all my questions. As a bonus, the service agen The work was done within the time promised. The service agent went over all of the paper work answering all my questions. As a bonus, the service agent was very courteous and friendly which took the pain out of having the car serviced. Usually it is an unpleasant experience. More

Excellent Customer Service Woburn Toyota always provides outstanding customer service esp John Russo who patiently explains what was done and if there are recommendations for ch Woburn Toyota always provides outstanding customer service esp John Russo who patiently explains what was done and if there are recommendations for changes also provides the reasons for those recommendations. If you ask them if it could held off, they make every effort to do so or let us know why it is better to do it now. There is no pressure or pushing and it's a hassle free service. More

A Friendly Help My wife's old Toyota got a flat tire. We went to Woburn Toyota trying to get the tire fixed. Mr. Russo explained to us on the options we have. Alth My wife's old Toyota got a flat tire. We went to Woburn Toyota trying to get the tire fixed. Mr. Russo explained to us on the options we have. Although we did more on the car than what we originally planned to do, we like Mr. Russo's patience. More

my great experience at toyota sevice Hi I would usually be under the impression that the visit to the service dealer would be costly try to sell me work I don't need and would previously Hi I would usually be under the impression that the visit to the service dealer would be costly try to sell me work I don't need and would previously never go to a dealership for service but my experience of John Russo one of the service writers is very helpful and knowledgeable about my Toyota Tacoma was reassuring of what my needs are for the truck very helpful and I look forward to seeing him and confident I am taking it to the right place. Thank You Joe Silva More