Woburn Toyota Scion - Service Center

go somewhere else for service!!! Service is wicked overbooked and makes commitments about car being done that they don't keep in adfition, no bathroom in Express for customers. No Service is wicked overbooked and makes commitments about car being done that they don't keep in adfition, no bathroom in Express for customers. No updates when running behind schefule. Go elsewhere! More

John Russo is the best service personnel I've dealt with John russo was by far the most informative kind and knowledgeable service personnel I've dealt with in a very long time. He kept me informed about my John russo was by far the most informative kind and knowledgeable service personnel I've dealt with in a very long time. He kept me informed about my vehicle he explained every last detail of what they were doing he explained the Toyota care program. I would like to have him everytime I enter the Toyota building. he was outstanding More

John Russo -- Best Toyota Woburn Service Personnel John Russo in the Service Department at Toyota Woburn was the most helpful, supportive, professional man I have dealt with regarding all maintenance m John Russo in the Service Department at Toyota Woburn was the most helpful, supportive, professional man I have dealt with regarding all maintenance matters and service here. He has the upmost customer oriented service and he always remembers me each time I am there for service. This dealership should be proud to have such and exemplary employee as John Russo part of their team there. More

Winter tire installation We were in last Monday December the 8th to have winter tires put on our 2013 Toyota Rav 4. John Russo was very helpful and friendly. He always remem We were in last Monday December the 8th to have winter tires put on our 2013 Toyota Rav 4. John Russo was very helpful and friendly. He always remembers us and always greets us with a warm smile. John goes above and beyond in offering useful info about our vehicle. Our experience is always a positive one and we are very much appreciative. More

tire rotation I was in last Monday to get my tires rotated and a realignment was recommended. John Russo was the consultant. Excellent service. Thanks for everyth I was in last Monday to get my tires rotated and a realignment was recommended. John Russo was the consultant. Excellent service. Thanks for everything. More

Service department does a great job for a fair price I brought in my 2008 Toyota Highlander with a laundry list of things to be looked at including brakes. They did their typical efficient job of reviewi I brought in my 2008 Toyota Highlander with a laundry list of things to be looked at including brakes. They did their typical efficient job of reviewing everything I asked for and the general check to identify other things I should consider. This is really helpful as they catch things I would never be aware of that could potentially harm my vehicle. I reviewed and approved all the work with the service person and everything was completed in a few hours. I was pleasantly surprised by the amount I paid for the work that was done. They did a high quality job for a very fair price. My wife and I have been taking our Toyota vehicles to the service center for regular maintenance since we got them and every visit has been great. More

Regular service - transmission and brake fluids change I like the fact that they do an inspection of the vehicle and recommend services, but they are not pushy and I can make my decision on the services la I like the fact that they do an inspection of the vehicle and recommend services, but they are not pushy and I can make my decision on the services later on. Price is not low, but I have the peace of mind that the vehicle is in good condition and continues to run well. More

John Russo Every time I go to Woburn Toyota and get service down John Russo seems to be there. He is very helpful and keeps me informed with what is going on wit Every time I go to Woburn Toyota and get service down John Russo seems to be there. He is very helpful and keeps me informed with what is going on with my car. More

Woburn Toyota Service Rocks! Woburn Toyota has been servicing my three (3) vehicles (all Toyota's) for the last 8 years or so. Prior to Woburn Toyota, I was uusing Prime Toyota b Woburn Toyota has been servicing my three (3) vehicles (all Toyota's) for the last 8 years or so. Prior to Woburn Toyota, I was uusing Prime Toyota but was not happy with the service at that location because you do not get the personalized service you receive at Woburn Toyota, and the feeling that you are part of their family. My most recent service was for new tires for my 2004 Hylander, which just celebrated it's 200,000 mile birthday. You can't go wrong with just about any of the service representatives at Woburn Toyota, and for this service I had the pleasure of working with Mr. John Russo. I have worked with John on numerous occassions over the last several years and trust his judgement and opinions on service levels required for my vehicles. John was very helpful in reviewing the tire options for my Hylander and actually spent a good amount of time on the phone reviewing on-line reviews of the various options available and price points. Considering that this vehicle does have high mileage, I was looking for a cheaper tire. After analyzing the reviews and performance of each tire, John and I both agreed on the best option and I am very happy with the selection. Included as part of all of the service appointments at Woburn Toyota, they perform a very tourough inspection of your entire vehicle and provide you with a "health check". John and I reviewed the report and he pointed out several issues that could comprimise the safety of the vehicle. Similar to the tire assessment, John was very helpful in working with the service options available and various price points to consider based on the mileage on this vehicle. In the end, we worked together to perform the needed repairs on my vehicle at a fair price. John is typical of the service representatives at Woburn Toyota...a group of individuals who consider you part of and treat you like their family. Thanks again to Woburn Toyota for another outstanding service experience! More

John Russo I have been dealing with John Russo for five years since I purchased my 2010 Camry. He is great I never have to worry about what is going on with my I have been dealing with John Russo for five years since I purchased my 2010 Camry. He is great I never have to worry about what is going on with my car. John is very professional, knowledgeable and always has a smile. He is the reason I will continue to come back he is an asset to your dealership you are very lucky to have him.. Thanks John! Ann C More