Woburn Toyota Scion - Service Center

Customer service John Russo I have been a customer if Woburn Toyota for many years and the reason is because if the great customer service I received at this dealer ship and part I have been a customer if Woburn Toyota for many years and the reason is because if the great customer service I received at this dealer ship and particularly form John Russo who was my advisor in several occasions. He is willing to explain to me in details the situation and to find solutions that suit my needs and budget. Always friendly and courteous. More

Great to buy a car and get service at. I bought a 2015 Toyota Camry in May from Woburn Toyota. The salesman Ernest Memminger is outstanding. I have had my 5000 and 10000 mile services als I bought a 2015 Toyota Camry in May from Woburn Toyota. The salesman Ernest Memminger is outstanding. I have had my 5000 and 10000 mile services also at Woburn Toyota. The service people are great. John Russo helped me yesterday and is terrific - friendly, knowledgable, helpful, and very willing to answer questions. The 2015 Camry is also a great car. I highly recommend Woburn Toyota both for sales and service. More

What I expect from a service dept Made an appointment for oil change and tire rotation, the person who did the write-up was very friendly and professional. After the vehicle was servic Made an appointment for oil change and tire rotation, the person who did the write-up was very friendly and professional. After the vehicle was serviced he explained what the 6.6 for the break pads meant and showed a sample of the different wear levels and told me I could wait for the next service before replacing them. ( no pressure to do anything at that time ) Service done under 1 hour. More

Great Service Great service when I bring my cars in for service. Always great to deal with Woburn Toyota. The people treat you right and always find the problem. Great service when I bring my cars in for service. Always great to deal with Woburn Toyota. The people treat you right and always find the problem. Their service is one of the reasons why I always buy Toyota. More

Lousy service this time I usually use John Russo but couldn't find his number so I used whoever they send me to in the service department. I am not going to mention who my s I usually use John Russo but couldn't find his number so I used whoever they send me to in the service department. I am not going to mention who my service advisor was but they did a xxxx poor job. I never received a call with an update on the status of my vehicle, when I did call to get an update, the service advisor had left a message with the receptionist stating it would not be ready that day. In addition, I requested a couple of additional items that needed to be checked and repaired which the advisor noted. So when I finally got to pick up my truck three days later, the service advisor I was working was not in, so I asked if the additional work I had requested was completed. Well the additional work was not on the final paperwork and it was unknown if it was completed. Needless to say, the work was NOT completed which is frustrating due to the work I had requested. Also, my washer fluid was filled up even after I had requested it to remain unfilled, thus screwing up my RainX treatment. Request John, your xxxx will get done. More

express service on Sat.Nov.28/2015 @8:30 am I was greeted promptly upon arrival by Mr. John Russo. Mr Russo was was very polite and efficient. Mr Russo explained on Sat.Nov.28/2015 @8:30 am I was greeted promptly upon arrival by Mr. John Russo. Mr Russo was was very polite and efficient. Mr Russo explained the whole process of the work that I needed and wanted to have completed on my vehicle . The work was done and completed in a timely manner. Thank You very much. Dennis H. Scott. More

Great experience! Brought my car in for an oil change. Before I entered the building one of the men stopped me, called me by name and guided me where to park! The pro Brought my car in for an oil change. Before I entered the building one of the men stopped me, called me by name and guided me where to park! The process was quick and John Russo the service rep was excellent!! He explained everything, reminded me of recalls to my car and helped me set up an appointment to get that done, citing the safety importance. The price for the oil change and tire rotation was less than estimated and John was personable and professional. I would highly recommend John and Woburn Toyota. More

Fast, friendly and personable! My experience at Woburn Toyota Scion service center was punctual (finished my car 30 minutes before the time frame pf the appt.) and easy; right in an My experience at Woburn Toyota Scion service center was punctual (finished my car 30 minutes before the time frame pf the appt.) and easy; right in and right out. John Russo was very helpful, personable and down to earth. Great guy and excellent service. More

november routine visit Fast, efficient and professional. They did the work in under an hour and made it easy and seamless. John Russo was pleasant and thorough. And they did Fast, efficient and professional. They did the work in under an hour and made it easy and seamless. John Russo was pleasant and thorough. And they didn't suggest other work that wasn't needed like other service departments do. More

Good Convenient Service They are located between my home and work and offer a variety service times and options. They take the time to explain what is needed for each rep They are located between my home and work and offer a variety service times and options. They take the time to explain what is needed for each repair. More